I think it went very well. We flew international and felt safe and well cared for. We were on time both leaving and returning.
I hope these comments will find their way to AC customer experience team. Me and my spouse 50 years of aged coming back from 7 days perfect vacation... While boarding in FLL flight AC1621, one of the boarding agents (tall aged african american) man literelly yeld at my wife during the picture talking process. MAM ! STEP !! BACK !!! We are not illegal immegrants beying deported, nor are we in the millitary. We are customers returning home. This was unacceptable. While boarding in YYZ flight AC1154, one of the boarding agents (tall aged caucasian) man criticied with several complesant remarks my passport condition saying that I could not travel intl with it due to stain, decoloration, and BLOOD. My passport does not have blood on it! Yes it might be in less than perfect condition, but their are ways to talk to customer that does not imply not allow a boarding agent to be angry fathery like, or a custom agent looking at a suspicious individual. Both experience were less than acceptable for might I remind you a paying CUSTOMER returning home.
The flight was direct and affordable The boarding process gave poor directions and disorganized. The seats were narrow and very uncomfortable! The disembarkation was also poor.
Ensure prepaid food arrangements are appropriately understood by flight crew of who purchased and who did not
I paid for a comfort class seat and was seated in economy.
Boarding was a disaster one person checking in 200 people took 25 min to check in zone 1&2.
Overall the experience was excellent. Plane was clean but more importantly quiet. Recently, I’ve noticed that Airbus planes seem quieter than their Boeing counterparts. I definitely prefer flying in an Airbus plane.
I was overcharged either by United or sister airline Air Canada. It's exhausting dealing with companies nowadays that irresponsibly abuse access to credit/debit cards.
The interior of the plane needs some serious dusting up. The ride itself was fine.
Speechless! How professionally running. I am so proud of Air Canada 🍁 👏 ..
