Questionary would have N/A available, I did not eat, can't say I'm either sad or happy with that.
budget airline, you get what you pay for but pilots flew great, crew was awesome!
I mostly blame the dreadful Berlin airport, not Norwegian, but we departed in the rain after trekking for a mile to get to the gate, carrying everything including our baby and luggage down a couple flights of stairs and then walking to the plane on the tarmac in the rain and climbing more stairs to enter the hot airplane. The flight itself was fine, but sitting in the cramped chair, soaking wet, baby in lap, also wet, was hard to overcome.
Delays, uncomfortable, and no compensation or free water after being stuck in the plane for more than an hour!
Flight was 1 hour late. The luggages also arrived 45 minutes late.
Ticket desk was really helpful in resolving issues with ticket machine. Reception staff were less than helpful.l and grumpy when issues were highlighted.
The flight was delayed by 1.5 hours & the gate was changed, so it was a long walk from the 1st gate to the 2nd gate. The bags took about 1 hour to arrive after landing. Ridiculous wait for bags for which we paid extra $$$$$$$
The upholstery of our seats (7A+7B) were in bad shape: twisted, hard and uncomfortable. We also had a 55 minutes delay. Apart from that everything was OK.
We arrived on time to our destination and the flight was peaceful (and short!.)
30 minutes late as usual. Could not pay for any food or drinks, despite using three cards. Amex, Mastercard and Visa. Uncomfortable seats
budget airline, not a lot of amenities but perfectly priced for a 3.5hr flight. Crew/Pilots were great, communicative, and overall provided a great experience for the price point. Have flown with Norwegian when coming in/out of Norway for the past x10 years now!
Unfriendly staff at boarding gate. Unclear announcement at about gate change. Low cost airline with no amenities on board. Bring your own water.
Terrible communication about cancellation of flight. Put on a flight the day after our departure day even though there were seats the following day
…not even a power outlet. Nothing but uncomfortable seating with unhelpful staff.
Overall flight was fantastic.i really enjoy the whole journey .
Little more legroom would have been nice. But it's a very short flight, so it was fine really.
Short flight, some waiting to board, but no issues and no frills.
No staff at the gate and the flights were not posted on the board so we missed our flight. Horrible experience. Be VERY careful flying Norwegian. Super limited ability to communicate with their slim staffing and restricted hours.
Tickets were cheap but it says no where that food was not included, I travel Austrian, Swiss and Turkish airlines all the time always food is included, never flew Norwegian again
The seat in economy are comfy, with some legroom and shoulder room. The food was above average. The plane was newish.
Excellent crew members, but my seat and food wasn’t the best
All went smoothly. That's what I want on a long flight.
I expected more, but they will nickel and dime you for everything. I did not enjoy flying with this airline.
Very uncomfortable and cramped seating. Only 1 bathroom for entire economy section, most of the plane. No food provided for a 5.5 hour flight. Bad experience
I wish they have given us explanations for the delays. And the rebooking process in Copenhagen was too long. I had to wait about 4 hours before they assign me a hotel. From there the handling process (accommodation, transportation and meal) was excellent.
Since our earlier flight was delayed, we missed this flight and were rerouted on Lufthansa 2 days later.
Scandinavian Airlines is terrible. Flight was late. Lost luggage. Rude flight attendants. Terrible experience.
The flight was very cold, and the seats were rather uncomfortable. The food has been better on our other SAS experiences. Most significantly, the luggage with most of my wife's personal items and clothes didn't make the flight. Hoping for a quick resolution, but no real opportunity to speak with a Human has us concerned.
Ancient aircraft (busted armrests, poor cabin temperature with no option for passenger control). Garbage everywhere. Risible checking of safely conditions on landing. Also, late.
Dislike standing for 30 minutes waiting to board. Coffee disgusting, hot sandwich almost inedible. Staff cheerful. Flight early.
Notified as to why there’s a delay with our flight.
Easy short trip from Faro to Cardiff. Exceptional staff. Early landing and straight through airport in 15 minutes from touch down.
Food and entertainment were not available, so my rating on those items isn't actually correct. There should be a "Not relevant" or "Didn't use it" option.
Delay in boarding with no explanation why. Stood for about 40 mins waiting to board
Rubbish moved my seat don’t know why same seat configuration cost me extra so me and my wife could sit together now I know why no paper ticket so they can do this
Slow and delayed boarding, including standing outside 15m in -3 temperatures, Late take-off approx 45 mins Very slow bag delivery approx 45 min - no explanation
The flight boarded nice and early and this meant there was no sudden rush at the gate. The only down side was the cabin was very cold 🥶
Flying from Newquay was an absolute dream! Would 100% recommend flights from there!
It would have been better if I was not ill so I didn't go and I didn't come back and I could not transfer my tickets to a later date as Ryanair stop flying from Manchester at the end of October till next year
The boarding was a mess as there was another document check in the small congested area after the stairs at the gate. No food is offered for Economy travelers except for a cookie and a small water bottle. No entertainment is available since it’s a short flight. But at least the seat reclined as opposed to my flight to Faro.
Flight attendants need to come by a little more often to pick up trash.
Boarding was orderly, pilot and flight attendants were nice, entertainment options were good, and low sodium meals were quite tasty.
The whole experience was excellent, O can say out from Miami the best airline to travel with for any European destination. Since the ground staff to the inflight crew attention was great, service on board 10 of 10. Finally the 380 is very confortable and nice to travel.
All crew except 1 were excellent. When I asked assistance with business class seat conversion to a bed (not being familiar as never used before but have numerous times with other airlines) crew member helped very reluctantly. I should have told her that business class seat conversion is totally different in each airline such as Delta, New Zealand Air and United. Sorry it was my 1st time with America Airlines. Now I know, I won't bother asking assistance in future.
I had a mixed experience on this flight. The plane itself was comfortable, the flight was smooth, and the entertainment selection was excellent with plenty of movie options. However, the service fell short. I had an entire row to myself and fell asleep with a blanket over me. A flight attendant, Karleigh, woke me up to see if I had my seatbelt on, which felt unnecessary given the situation. Meanwhile, trash sat uncollected on the tray at the end of the row and was never picked up. During the second meal service, no one woke me up, and when I used the call button multiple times, there was no response. I eventually had to walk to the back to ask for assistance. There was also a long stretch without snacks, and when I requested something savory, I was dropped off sweet options, which wasn’t ideal. Overall, while the flight itself was comfortable, the lack of attentiveness and responsiveness from the crew made the experience disappointing.
The seats in Premier Economy were very comfortable. The food was better than average. The way British Airways handled our seating was atrocious.
The flight attendant does not pay attention to my "call" button more than 3 times when I need a drink.
Flight delayed, connection was not at gate listed and so missed, staff were rude at Heathrow, phone tree stupid and difficult, took me 21 actual hours to reach my destination. Almost lost my hotel reservation after walking in a strange city alone after midnight because they would not put me up in a hotel at sfo or heathrow. I will never fly BA again and will tell all people and Instagram followers never to fly BA.
British Airays fails to enforce its own guidelines regarding carry on size limits. There were MANY passengers with full suitcases stuffing them into the overhead compartments leaving no space for others, like me, who adhere to the posted sizes. I had to put my carryone bag into my foot space, in additon to my carryon personal item, leaving me cramped for a seven hour flight. I was in physical pain, and I attribute this entirely to staff unwilling to enforce limits. The infotainment system was horrible. the touchscreens did dot work correctly, and there was no information on system operation. I am 77 years old, and a lifelong movie-goer. I recognized ONE movie (and not much better TV shows). It seems that BA saves royalty money by limiting its move and TV selection to absolute rubbish. The FlightAware program is the worst informationsystm I have ever seen, it is completely worthless. I pay attention to the safety briefings...in the event of an emergency, one is supposed to assume the "brace" position, except the seats are so close together, front to back, that it is not possible to assume the position without striking the seat in front of you. at age 77, and a lifelong traveler, this is the worst flight experience I have ever had, and I will never fly British Airways again
