Best airline I think. No problems with anything. Crew were great, no problems with the airline food and entertainment and a smooth flight.
The usual excellent experience with Singapore Airlines. The airplane was on time and actually early to Haneda Airport. The onboarding experience was pleasant with no delays, perhaps owing to the fact that the flight was not full. Nevertheless, the air crew were their usual outstanding standards in serving the passengers.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
Awesome! Was impressed with the hospitality and the thoughtful services. The cabin attendants were superb.
Awesome as always. I wish though the cabin for premium was upgraded.... Same old sane old :(
Even though it was a very full flight, the service was still excellent, the plane did not feel too cramped and cabin crew made a sincere effort to help passengers find overhead space for stowing luggage.
The stewardess was very helpful all the way. My seat had an issue with headphones and after the replaced and gave me a new pair and noticed it was the seat I got a new chair to sit and a great ride back home
We started with a 2 hour delay due to some airplane technical issues, and while we got a little snack pack, it was a pretty long delay for SQ. The flight itself was short, there's no entertainment on the B737-800 and there's a small snack. Functional.
I cancelled my family 2023 international vacation because you guys double booked me with the same date, passengers, airlines and just hours difference and did not want to refund me at the right time and then finally cancelled the extra booking! Cancelling the booking that I personally booked! And you guys kept the unauthorized booking! This experience was really bad! Ruined everything! Never again I will book with kayak , me , my family , my friends and most importantly I will advocate to everyone to make sure not to book with Kayak! None existing customers service! Only 3rd provider that serve only their company and not the travelers!!!!!!
I was very impressed with this airline. The flight was comfortable the plane was clean and the attendants were very nice. The zipper on my suitcase broke after I checked it. The airline wrapped it in plastic wrap, so it wouldn’t continue to fall apart. Every item I had in the suitcase was there when I got to Los Angeles. That is above and beyond!
The crews were very professional and courteous. Pleasant flight and thank you!
Overall experience is good but if the food menu can change to authentic Malaysia food will be good. I.e. Nasi Lemak, Char Kueh Tiew and etc
Surprised that the safety briefing was only conducted in Malay language and no English despite there are foreigners on board. MH should take safety more seriously.
Flights were delayed, Food was good but only 1 meal instead of 2.
We are row 11, when the crew came to us, only one meal choice was available.
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed
Prompt and efficient boarding. New MH-awards streaming worked first time on my personal device.
Flew business class. Our luggage was the last to arrive at the belt; 15 minutes after the last bag. Sigh.
Friendly staff but otherwise a typical no frills airline. The sets are extremely cramped
Automated check in could have been better organised and informative
Flight was delayed from 8pm to near midnight. They made us board then sit in the cabin and wait for even longer for take-off. No compensation whatsoever - not even in a free drink or meal
Fast Pass but delay at Check-In Counter. Limited Counter when there are alot of ppls Check-In
The flight has been delayed for nearly an hour, yet neither the captain nor the chief steward made an effort to explain the reason for the delay or offer any apologies to the passengers.
We recently flew with AirAsia and encountered several issues. Our flight was delayed by over an hour, and both boarding and takeoff were postponed without any prior notification. Although we eventually realized there was a delay on our own, the crew did inform us afterward. To make up for lost time, the pilot took off at high speed, resulting in some turbulent moments that were quite scary. Despite these challenges, the cabin crew did an excellent job managing the situation and easing the inconvenience. Overall, while the delays and turbulence made for a stressful experience, I appreciated the crew’s efforts to keep us as comfortable as possible.
I had a wonderful experience with this company. The staff were all very friendly and helpful. Our pilot was skilled and clearly experienced. The value for the price was excellent. I would definitely recommend them.
My flight boarding was interrupted as gate staff said I needed visa in advance for Vietnam....
Instead of landing we had to go around and landed in Kuala Lumpur International Airport instead of Subang. Then we had to restart and arrived over 2.5 hrs late
No complaints. Made it on time with a minimum of hassle. Some complementary soft drinks would have been nice tho.
I was pretty sure my seat includes a meal. But I guess I was wrong because I wasn't served a meal on my flight with Batik Air from Kota Kinabalu to Kuala Lumpur. I was fortunate because the layover was more than an hour in Kuala Lumpur. Otherwise, I could have cause a delay to the connecting flight to Taiwan because my terminal to board the next flight is located at different building. I had to take a train to the satellite building. Overall, all is well.
Freezing onboard and staff refused to give me hot water “because we were landing soon”. The plane arrived at the gate an hour late. And there’s an air leak in one of the bathrooms. Very scary noise.
Batik Air is racing to the bottom of the list with its consistent flight delays. Especially out of Malaysia. Shocking that they keep getting away with it without any form of punishment from the authorities. Also very inconsistent rules on cabin luggage.
Need to improve the availability of the food. Seems like everything sold out
Did not like that we were not informed about the 4 hour delay, crew not friendly, noone at terminals to consult with...all employees for Batrik were behind glass aftervgoing through security at the gate again. Why no agent at Gate H 10 to answer questions? And no apology. Updates would have eased anxiety. Boarding is disorderly also.
During this flight all the crew just focused on making money by selling food and drinks. There was only one washroom open. And it really smelled bad and wasn’t usable. Even to watch something onboard entertainment u have to rent headphones pathetic airline but only one with direct flight so pretty much the only option from Karachi to KL
The OD2204 KUL-LGK was delayed 40 minutes due to air-condition malfuntion, after inspection the technician give green light for the flight to go as usual but the air-condition is still not working properly, passengers complaining to the stewardess but they cannot do anything, I did tweet to @malindoair to complaint but no reply from them … hope this Batik Air is not having problem like Rayani Air and I do hope the management do respond to my complaint as well
Nasi lemak was horrible. Plain white rice, tasteless sambal, no cucumber, no kacang, no ikan bilis. And the chicken was colourless and tasteless, tasted like boiled chicken. Entertainment system didn't work at all.
Silly to not even offer people water for free when they are paying so much for tickets.
Good leg room ... air conditioning was a bit warm don't Book row 8 ... no windows