The plane was old so the entertainment system was difficult to operate. The crew did advise earlier. The plane was landed and parked away from the gates, which added 20+ mins to the overall arrival
Emirates A380s are always wonderful to fly on. Their crews, food and service are always excellent. They are typically on time and the only thing I would change (maybe newer or upgraded aircraft have this) is bluetooth so I can pair my noise cancelling headphones without a cable.
in today's time, an airline like emirates didnt serve drinks as requested, Excuse was full flight.
Could not board flight due to visa issue and emirates staff at the airport refused to help rebook flight because it was made by another provider. It took hours of communicating with my provider and Emirates staff each of whom said it was the others responsibility. As the time passed, I was eventually told it was too late for rebooking as I needed to do this at least three hours before the flight. Emirates staff also said the would unboard me but I believe I was recorded as a no show. Our first flight from Sydney to Dubai was more cramped than other airlines which was surprising considering their reputation.
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
They cancelled our flight, rebooked, cancelled that one. We are now flying New Zealand Air and need a refund please. How do we get it?
More than two hours delay I could not do my tax refund because of the delay to check in They lost my luggage
CREW manager was rude and nasty Crew was not friendly either and had discriminatory attitude.
Everything was perfect except boarding . Have to wait @ gate for 45 minutes after announcing boarding ..
Better information about the delay due to screening for US
Broken seats, smell in cabin, seats that did not recline, trays thats did not stay horizontal
two of our bags didn't arrive - this is nonsense given we weren't connecting from anywhere and the flight wasn't full so there shouldn't have been a weight problem. Also, business class and star alliance gold, my bags should have been prioritized.
The flight from Istanbul to Karachi was an old plane in which the seats don’t even come close to lying flat. It was uncomfortable - may as well have been economy, and a far cry from Qatar Airways that I’m used to. The food was mediocre and entertainment couldn’t even be used because there was zero privacy like in a normal business class, so it would feel as though everyone is watching the movie with you - which is awkward. I had to put my food tray out as a leg stopper to get into some sort of comfortable position to curl up and sleep, which is ridiculous. Unacceptable given the ticket still has a business class price tag.
Worse worse worse, i would not recommend this airline to anyone. Istanbul airport maybe State of the Art facility but staff is rude, only works if they get tips, and they push you to give tips even though my family had spent $50 in tips. Airline staff doesn't speak english so you really can't understand them. It was a nightmare travelling with Turkish. Never again.
So boarding is a little slow when you fly 787 but on the 777 the business class had its own entrance. The entertainment can be a little bit more up to date Other than that it was a great experience food and service was great
The staff at IST airport could have been more helpful. Too much wasted time and the plane from IST to KHI was just horrible. The plane was not clean and smelled bad!
Both my luggages were never sent from Istanbul. After 10 hour flight from DC to Turkey and another 12 hour layover in Istanbul Airport, I would’ve at least expected to find my luggages when I arrived in Addis Ababa, but that wasn’t the case. After 2 hours of waiting at the luggage carousel, we were told that our luggages would be arriving the next day after midnight. I was already so exhausted, that I hated having to come back to the airport the next day. Thankfully, I received both my luggages the following day. It’s just, the whole experience was exhausting.
Seat changes at the last minute Horrible checkin process Sad to see excellent airport with very poor service
Don’t use them on the IST-isb route, horrible service
not enough room not comfortable but no charge for one checked bag and one carryon personal item
Very difficult to check in and almost missed flight. No room in seats and had a middle seat. I tried to create an account and check in before to change seat and unable to. I do not understand why I wasn’t on a Qatar flight from on Bengalore to Doha when they left at the same time. Disappointed in the Kayak booking process.
Not sure how we end up with American Airlines instead of Qatar Airways. From Philadelphia to Qatar they boarded us then they asked us to unload. After 30 minutes later they board us again. The inside the plane it was burning hot and we were sweating like crazy. Crew members are absolute rude. The way they served the passengers were horrible. One of the crew members hit my knee with food cart and kept going. I was holding an ice pack for almost 2 hours. I am still with the pain.
The flight was smooth Thank God but the delays and changing gates for 3-4 times made me so tired of walking back and forth with heavy bags I thought I was going to pass out with heavy headaches but Thank God finally found the final gate and home safe. These delays happen anytime for important reasons so just be patient when you come across these situations.
Well organized boarding, efficient and on time. Nice crew on the plane. Thank you!
Wasn’t allowed to continue with the purchased tickets because I hadn’t been able to go on the first scheduled leg.
Online check-in doesn't work. That's why I couldn't give it full Star.
It was pretty good overall. I just wish the crew didn't have to interrupt you every five seconds to ask you if you wanted anything, I mean that's what the help button is for. When someone is tired and sleepy and still getting their bearings, turning on DND button is maybe not the first thing on their mind.
No separate queue for business class/platinum passengers. I had to stay in the long queue to board. I requested breakfast before landing, but the crew didn't offer, except a coffee with milk. No tea with milk was available. Had asked for cookies, but didn't receive them. The crew in the business class was not good in terms of service..
This was a really enjoyable flight. Even though I was in economy, I had a great deal of leg space, I had a nice meal, and the flight staff was helpful and friendly. A really great flight.
Qatar said few times that the luggage will be at the final destination but they were wrong. Please check where your port of entry is at the destination. This is where the luggage would be. The food was terrible.
I payed for extra leg room but in last moment my seating place was changed and i got standard one seat. Staff was not able to do anything , so was very disappointed because of this.
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
Nice crew , clean cabin , food was delayed due to problem with the quantity .
In Colombo when I-drop my baggage Sri Lanka air line crew not polite way talk very rude
Boarding was excellent except they did last call 30 minutes earlier .
Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now
Crew were very polite and quicker in service. Excellent cooling, comfortable seats and tasty food served
The staff was kind and polite, but it was very very hot and no ways to have some fresh air.it would be also be nice to have more time to sleep, since it was a night flight
Very very bad service very tight seats never ever flying with Etihad again
I travelled from Adu Dhabi to Melb; service was minimal at best, when I asked for a bottle of water but no meal I was told it was not available- it seemed a cup would do. The staff were un helpful & dismissive. We had a family near us who I never saw obtain any assistance from crew- they were simply avoided! Meal was simple and adequate no hot drinks were on offer until close to arriving, with a pseudo breakfast. Seats were tight despite obtaining extra leg room. I will not be flying with Etihad again and will not recommend them to family & friends.
We flew into Barcelona and the plane was so cramped and very uncomfortable and dirty. But we flew out of Madrid and that plane was much better. Would fly Iberia again.
We liked the flight but while we purchased an aisle seat, our seats had a different configuration on this flight. A fellow passenger suggested that the airplane had been changed. Too bad we were not informed and had no chance to modify our seat preferences. We were stuck in the window and middle seats with no chance to walk around and go to the bathroom without disturbing our sleeping fellow passenger.
Iberia airlines was late on every flight I had. It was very difficult to communicate in English with iberia airlines and airport employees.
Well my luggage was damaged and they lost the plastic cover. I need to file a claim and I would like for someone to follow up with me on this. Thanks.
Service and food were excellent, could have been more info in English.
Great to have power available for every seat in Premium Economy. I do wish the WiFi was less expensive. It was 23-24 Euros for the flight for one device. And there were times it was unavailable.
One of our bags did not make the connecting flight in Madrid. We have not received any word today on its location. Seats were so narrow and uncomfortable!
Our flight was at 12:30 but we couldn’t check in till 10:30 because there was no staff working. When they finally arrived, there was a long line of people waiting to check in. They definitely need to be prepared at least a few hours ahead of the flight to be able to check people in. We’ve been there since nine in the morning. After we were checked in and went up to the gate, the staff was very nice. We were supposed to leave at 12:30 but we didn’t leave until later. When we arrived at Madrid, we had to run to our gate so we wouldn’t miss our connecting flight. The time that we got to our gate, they were calling last call for the flight. We were all out of breath from running and the lady that was taken our boarding pass and passport to scan before entering the plane was very rude. She told me to stop breathing on her and that she understood it was from running, but it’s a hygiene issue. I was embarrassed and felt degraded. All I could do was look at my husband. He couldn’t believe that she said that, the reason we were breathing hard in the first place was because of her airline that she worked for was late, which caused us almost missed our connecting flight. I was trying to catch my breath from running I couldn’t just stop! The staff on the plane were very polite. We got the premium economy and even though are seats had more room it didn’t look much different from economy. Besides our meals and snacks if we asked for any drinks, we had to pay for extra drinks. We got the same meals as economy. We had to still walk all the way to the back to use the lavatory because we were not allowed to use the one near us because that was for business class. I honestly don’t think it’s worth paying for a premium economy with Iberia. I wanted to do the tax receipt in Madrid from all the purchases we made in Spain and Portugal, but since we had a run our gate, we didn’t have time to do that. I did like that the flight had different meals for my three year old. We probably won’t travel with Iberia again.
seats could have been together for the family. scattered seating for family of 3
paid for premium economy, and it was a waste of money. Got slightly more legroom and that was it. Definitely an inferior product to their airlines premium economy. Service was rude when you could actually get it. Never again
