Pros: "Steal money!!!! You guys didn’t allow to bring our carryons in to airplane and was a little short, she forced us to pay for them and send to the big luggage. But when we was boarding there so many people with a bigger baggage!!! I can’t accept that !!!"
Pros: "Nice crew. Flight arrives before planned."
Pros: "Board on time or at least updates why we are waiting."
Pros: "The cabin crew was very good. The check in process was tough but the representative was nice."
Cons: "The boarding representative wasn’t very welcoming and the baggage hold volunteering wasn’t explained fully to passengers, otherwise they’ll volunteer."
Pros: "The crew were very friendly and helpful."
Cons: "Flight was three hours late to depart with very little communication made to passengers."
Pros: "Flight on time"
Cons: "Airport, Crew, Bag Drop"
Cons: "Bad leg room, loud guests, bad boarding process."
Pros: "Everything was smooth :)"
Pros: "The staff were friendly"
Cons: "The passengers were arse holes bit the crew dealt with it well"
Cons: "1 hour late both ways"
Pros: "Hostess Gema was extremely helpful, kind and professional. Outstanding!"
Cons: "Delayed departure. Queuing under the rain unnecessarily to board the plane. (letting people boarding in batches would had reduced rain exposure."
Pros: "First time using EasyJet. Everything was very easy. All done online. No problems whatsoever. A very pleasant journey."
Cons: "Nothing. Everything was just fine!"
Pros: "Liverpool airport is really easy to arrive at and get to your gate. easyJet have some relaxed Liverpool staff and with Liverpool airport and easyJet Liverpool staff you have a relaxed combination."
Pros: "Easy jet staff were fab! At bag drop and despite their conveyers not working all great. Gate staff just as good. On plane no issues. Many thanks."
Cons: "Liverpool airport. No direct train link! Expensive to drop off £3.00 No staff to help navigate round. Signage poor. Forced through stupid duty free shops. No obvious way to avoid crowds and winding shop stuff! Despite being forced miles through the airport we still had to get a bus to the plane. No costa!"
Pros: "Scheduled to depart at 19.50, left at 01.50 and arrived in Barcelona at 5am."
Pros: "Get what you pay for"
Cons: "Unfortunately there was a 45 minute delay before take-off"
Pros: "On time and very well organized"
Cons: "U have to pay for water"
Cons: "You all do not help people who have suffered a loss. It is so difficult to get a response from anybody, it’s not only frustrating but disappointing"
Pros: "Straight forward, no hassle flight. Staff (cabin crew) were pleasant and helpful."
Cons: "Went straight from boarding to gate closed, and when stated gate was closed there was still a queue s mile long. Flight was delayed, but this was presumably due to French air traffic control strike."
Cons: "Because my bag was 1.5 inches to big I was charged 50 pounds.i will not fly with easy jet for one year to ensure they do not profit from me.jobs worth at desk disgusting and have already ripped them on social media .So well done to that jobs worth.hope you sleep well at night"
Pros: "Everything was good"
Pros: "The crew was very responsive and helpful as my wife and I were traveling with our 14th month old daughter."
Cons: "The multiple gate change, boarding the plane as there was no gate available and everything required a fee from the minute you booked the flight."
Pros: "Short flight"
Cons: "They just try and steal your money by making you pay for carry on bags at the gate. Seats are very uncomfortable and the cabin crew were very rude. Horrible airline."
Pros: "Paid for speedy boarding and it got us on the aircraft 2nd"
Cons: "No entertainment."
Cons: "Paid for handsfree but wa t allowed a lap top size bag despite phoning to check and being told it would be okay"
Pros: "Good flight, was delayed but we still got there on time"
Pros: "Nice crew, on-time flight"
Pros: "Empty seat next to me. Arrived a few minutes early. Looked like a new plane: was Austrian registered which is new for EZY (thank you Brexit)"
Cons: "Boarding process always feels more irritating than it should."
Cons: "On the flight home from Milan to Barcelona they charged me 67 Euros to check one bag even though on the flight to Milan I was allowed to bring it as a carry on and check it at the gate for free."
Pros: "Excellent. Flight was on Time . Easy to board and no problems! Would fly easy jet again!"
Pros: "The seat were comfy. The airline has changed big time!"
Cons: "They stopped at the gate and made me put my personal bag into my carry on so I was sitting there trying to close my carry on which had a camera, agenda book, wallet etc etc. They should of told me like other airlines to put it in hold but she was so cold. But the ironic thing, while I am doing this I see men carrying a personal item and a carry on and NOT being told to do the same me and another lady was so mad! Worst airline EVER!"
Cons: "1h 50 minutes this time"
Pros: "Sufficient service quick boarding and de-boarding. Captain kept us well informed"
Cons: "Needs a little updating"
Pros: "Fligh attended were so friendly."
Cons: "Boarding was a hassle for not only for us " family of 4" but also for a lot of customers. So basically one of the boarding workers went through the line and ask how many luggage do we have. My dad said she already checked once while we were waiting by the gate. Anyway we made the line and basically the 2 nd time that she checked our loggage and I said we r 4 ppl and each one carry on and she said that besides carry on we had 2 back pack which we fit laptops . She checked and left and when we start boarding the said oh wait here you have 2 back pack so we need to pay for each carry on €60. She not only pulled us out of the line but also asked too many customers to go out of the line and fit even their small purse inside carry on. I was so mad cuz she already asked 2 times Before boarding and she didn't say anything. And during boarding she made us to leave the line and got the back packes inside the carry on . We travelled 3 countries in Europe w one back pack and one carry on. This was my first time ever experiencing this . I would never ever take any flight w easy jet again."
Cons: "More than 4 hours delayed, very little communication from airline. Terrible customer service. No entertainment or food. Seats are very uncomfortable. Expensive to check a bag. I will not use them again."
Pros: "left and landed on time"
Cons: "It was late by over an hour and their baggage fees aren't clear, each checked bag is $45 euro."
Pros: "Absolutely nothing!"
Cons: "Pathetic website. Charges for everything other airlines provide upfront. Unable to reach their customer service call center or chat room which were always unavailable. I will not fly with their f**ked up service again."
Pros: "Fairly cheap flight."
Cons: "The baggage fee is very confusing and I paid extra for my luggage returning not knowing that the fee for luggage covered there and back. When I asked for a refund they denied me."
Pros: "It was an easy quick trip! No problems. Kind service."
Cons: "We had bags to check and had to pay $50 extra per bag. We weren't aware we had to check them prior to checking in for flight. It took forever and we had trouble when having to return to show proof of payment. Not a good experience in Nice."
Cons: "Did not see in kayak that no baggage was included and also could not add luggage. Went to the airport with time enoight to do it there annd they charged me €100 for a bag and skis. They say no baggage was included and adding in the airport costs more. When said i did not see the baggage option in kayak they told me i first have to book in kayak, then go to easyjet. Com and modify the booking to add luggage. So easyjet ends up being all but easy. I enden paying 180€ instead €80 for this reson."
Pros: "Fast in n out of plane."
Cons: "Rudeness of gate agents and charging extra money for a back pack or purse."
Pros: "With an obvious broken foot, I was first ignored and rudely spoken to by the gate crew. I wanted info on preloading and was dismissively told to wait for boarding. Finally, when boarding was about to start, a new agent appeared who cheerfully helped me and other disabled passengers. I was able to board early...that's the one good thing."
Cons: "My check in experience was horrific! Because of my broken foot I cannot walk long distances and had requested assistance. The agent check-in told me I had arrived too late for assistance and it would not be available to me. I almost started to cry because the gate is so far away. It was with the help and kindness of two strangers in line that I was able to get a chair and be wheeled to the gate. I had arrived one hour and 45 minutes prior to my flight but was told I was too late for assistance. After the check-in agent gave me the information she completely ignored me! I wish I had her name."
Pros: "Went from A to B."
Cons: "They charge for bags, first flight was overbooked so we almost didn't get on, the people at the gate had no interest in being even somewhat sympathetic. It would be nice if at some point during the check in process or ticket buying process were told that we can only bring one carry on so my girlfriend and I aren't scrambling to fit everything into one bag outside the gate. Also the crew took our coats from us when we had them on our seat because they said they needed to stow them, which makes no sense. I would not and will not recommend easyjet to anyone."
Pros: "Everyone was so nice and friendly....lovely!!"
Pros: "Everything but the constant delays of these flights on Sunday evening . Last Sunday had the same problem and the invoked cause was traffic are barcelona airport."
Cons: "Recurrent delay"
Pros: "Flight went well, staff was great, there was a class on a type of field trip that made boarding difficult but other than that everything was fine"
Pros: "Terrible crew rude and impolite"
Pros: "The crew was efficient in everything it did."
Cons: "THe seats are cramped and we spent the entire two hour flight listening to the flight crew trying to sell: alcohol, cigarettes, scratch off tickets, and duty free items. I’m not taking a plane to go shopping, and the fact that we were asked to buy 4 different types of items in 2 hours was excessive."
Cons: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Pros: "Service good"
Cons: "LEG ROOM TIGHT"
Pros: "Friendly staff"
Cons: "Very noisy people, very drunk people and like in all Ryanair flights, the staff has to keep giving people alcohol, so they were getting even more drunk. Not a good experience when all of them starts standing like in a bar on top of your head and raise the volume of the voice for no reason. Also from the time we landed until the time we were allowed to leave the aircraft, 15 minutes passed. Without anyone telling us for what reason. Very annoying..."
Pros: "The pilot and safety tannoy is not loud enough"
Pros: "Reasonably priced. Check in was quick and easy. Boarding was easy"
Cons: "Seats are very cramped and uncomfortable. I’m 179cm and it’s a tight enough squeeze for in the seats."
Pros: "The flight itself was quick and crew members were professional."
Cons: "We weren't informed of flight delays until arriving at the airport. No information was provided on departure time until after waiting almost 2 hours. Ryanair staff at the airport made announcements exclusively in Spanish, without providing an English translation."
Pros: "We actually made it"
Cons: "The 3hr delay with no explanation or any information whilst waiting in the airport."
Cons: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Pros: "I got to my destination"
Cons: "If they don’t speak good English and have heavy accents, why don’t they slow down the announcements, so people have at least a small chance to understand???"
Pros: "The price is generally good"
Cons: "Ryanair broke my bag and damaged my other bag"
Cons: "Boarding commenced after the given departure time with no sign of a delay on the departure boards. There was no clear guidance for queuing, so the speedy boarding we paid extra for was close to useless, staff then scanned boarding passes without a care for passports. Once on the plane the flight was delayed for 2 hours and only after 45 mins of sitting around waiting for an explanation were we given one by the captain."
Pros: "Nice and cheap."
Cons: "The window was in the wrong place so I got a bad neck trying to look out."
Cons: "I didn’t know that I had to pay and extra £15 just to get a seat! I thought I already paid enough for my ticket ."
Cons: "Boarding was late."
Cons: "Being delayed an lied too"
Cons: "We boarded after the time it was supposed to take off and once in Barcelona we had to wait about 25 minutes to collect our bags."
Pros: "the pilot didn't care about landing, it was the worst landing ever"
Cons: "the pilot didn't care about landing, it was the worst landing ever"
Cons: "they where delayed and as a result they made me miss my flight.. to Barcelona i hate this airlines and will never fly with them again"
Pros: "Cheap and convenient"
Cons: "Things that went wrong; 1- gate switched at the last minute. 2- the flight departed 30 minutes later. 3. At boarding, as Americans, we were singled out and had to pay €50!! For our carry on. This was the third airline we in our European vacation. No one else was being asked and had bigger bags then we did. I told them that they had to be consistent with everyone that was going by to make sure that they also paid. But they didn't even bother to check People with European passports. We will never ever flight with this airline agin. We don't recommend it. The airplane was old. The seats were torn. And the landing was horrible."
Pros: "60 quid return to Barcelona from London. Can't be bad. Comfortable seat and very pleasant cabin crew."
Cons: "They called boarding a long time before it actually started. Food available was not so good."
Pros: "Normal simple RyanAir flight, as long as one does not eat food or buy a glass of wine at £8each."
Cons: "Priority on-boarding was fine to start with, until the later passengers started bringing on too much hand luggage and long coats stuffed with clothes, and stuff. Cabin Staff just wanted to get away as fast as and gave up preventing these degenerate snowflake freeloaders from stuffing their bits and pieces in several storage cabins along the cabin. Of course these people went to all of the lockers in turn and rifled through them as their stuff was spread across several lockers. Luckily my bag, with it’s many padlocks, was completely locked down, and it survived an attempt to open it. My partner was not so lucky, however. Clearly the cabin staff are under pressure to get moving and keep the passengers happy. But it is obvious to m that these ‘later’ passengers are working a scam to steal from other passengers. RyanAir need to make these argumentative over packers, put their stuff in the hold, without question or get off. Off-boarding was also a joke, the priority boarders at the front of the plane that Paid the most, had to get on a bus to the terminal that was the last to move...so forcing a lengthy queue at passport control, it took over an hour to get into the terminal. As the less exoerienced traveller faffled about with their documents, multiple children, and no queueing system. It was chaos on the Spanish side. RyanAir would avoid the delays by having better trained assertive staff, and a little better administration on the ground to ensure that priority boarders get what they paid for. Otherwise I might as well fly SwissAir, or Lufthansa, which are only a 15% price point away. [after seat booking and other RyanAir add on costs.] Passenger===Disappointed [and literally was robbed in flight.]"
Pros: "great service, no turbulence"
Cons: "Not very comfortable seats"
Cons: "The flight was delayed by 45 mins without any announcements as to why. Also-you can't recline the seats!!!"
Pros: "Good leg space."
Cons: "Charging processing fee if checking in is not done online before you arrive at the airport."
Pros: "Value for money, this was good."
Pros: "The Gin and Tonic"
Cons: "3hr delay and the worst landing I have ever experienced, Stevie Wonder would have done better."
Cons: "Asked to put cabin bag in hold despite having no other hold luggage. Plenty of room for cabin bags right above my head. Even more delayed time"
Pros: "Everything was very good"
Pros: "Great staff, very helpful and quick with boarding, quick journey"
Cons: "3 hour delay! Walked out of barcrlona airport ar 3am!"
Pros: "We were not called"
Cons: "We missed the flight due to not being called over the tannoy and the next flight was 710pm and was another £200, also it meant that we missed the show that we were booked in for as it was a birthday present for today. Staff on the ryannaire desk was not very friendly or understanding to our situation."
Pros: "On time"
Cons: "Tight seating"
Pros: "Service costumers disagree"
Pros: "The flight arrived on time and the plane was clean. When flights are this cheap I think it's naïve to expect anything more."
Cons: "Most of the bad things about Ryanair are consequences of their no-frills setup. People who fly with them have made the choice that low price is more important than luxury. The miserable bits about flying with Ryanair are: - The terminals/gates are frequently sheds (Grenoble, Bergerac), or in bigger airports the most distant and least well appointed (Liverpool). - Very little consideration is given to customer service (such as announcements for delayed flights). - The planes are as basic as can be, as is the service. - The scratch cards, food, drink, and all the "extras" you'd get as standard on other airlines such as included baggage, seat choice etc are all ways to boost profits given the low fares. - "They always leave late" - my theory is that the flight times are exaggerated so that they arrive on time at the expense of departure times, i.e. extra time is built in to the departure time to make up for cleaning / other gate delays. In short, flying with Ryanair vs KLM, BA, Virgin or Lufthansa is like taking a long distance Megabus instead of booking a seat on the train. It's cheaper. It's cheaper because it's a bit rubbish and a bit inconvenient. If you want a flight that's nicer, pay for it. Stop moaning about Ryanair."
Cons: "The flight was overcrowded, cramped, and loud. The passengers were boisterous with no attempt by the crew to control them for the comfort of other passengers."
Pros: "Crew was great, flight was on time and arrived at destination early."
Cons: "Environment not clean and sloppery service"
Pros: "I liked nothing about the airline, the service was horrible everyone was rude . They changed time and gate with no notice as the entire flight was running around airport looking for flight/ help..."
Cons: "seats are too crammed and uncomfortable"
Pros: "Flight was good."
Cons: "Check in is too slow. Method is cumbersome. They need technology. Staff unfriendly."
Pros: "Cheap prices"
Cons: "Our flight was cancelled the night before we were to leave and there were no flights available until four days later to our next destination. We got a refund but per EU laws, they should cover the price of our new flights."
Cons: "Seats don't recline. No leg room. Cattle car feel!"
Pros: "Boarding was very slow. I didn't understand why practically everyone was in line at least an hour before the doors opened, since we all had an assigned seat! On the way back from Rome they changed the gate 3 times up until 45 minutes before boarding. I had never experienced so many gate changes."
Pros: "It was a steady flight"
Cons: "4 hour delay"
Cons: "Extra fees for luggage. Tiny seats w/out reclining"
Pros: "It was cheap"
Cons: "No food. And the seats were uncomfortable."