I love flying Lufthansa, but to tel Aviv it not so good, to many orthodox Jewish very loud…
My whole experience sucked and your customer service is terrible. Also, people can’t get hold of them on the phone.
Rude flight attendants, horrible customer service, had to show the same documents 3 times after being check and cleared once. Flight attendants acted like they couldn’t hear what we are asking even though we spoke all the languages they did. It was not a pleasant flight and as a cherry on top all of our suitcases got lost.
There was not enough time between connecting flights to be able to make them comfortably. I had to RUN to each connection. For a 74-year old that was very distressing. The food on the United Air from Frankfort to San Francisco was deplorable for a 1st/business class ticket. This really needs HELP!
Cons: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Cons: "Security in Frankfurt - long lines"
Pros: "Flight landed on time"
Cons: "Gate was constantly changed with no audible notification at the gate and boarding process was mayhem"
Pros: "The crew were really friendly and made sure we were looked after."
Pros: "Crew was the best ever."
Cons: "Space is always an issue on super Kong flights, so any improvement for these 11 hour flights would be great. A place to stretch somewhere?"
Pros: "My meal request was better than during my Frankfurt to Abuja journey. I did not know the content of the food then."
Pros: "Half empty plane"
Cons: "Food n movies"
Pros: "Good service."
Cons: "Check-in procedure. Plane was delayed a bit."
Pros: "Seat 16 B was great"
Pros: "Service was excellent, food was good, everyone was friendly and nice."
Cons: "Everything was OK."
Pros: "The crew was friendly, offered plenty of food and drink. Very enjoyable flight."
Cons: "Seats in front recline so that seat back is in your face."
Cons: "There was no drink service because of “turbulence”. I did not notice any turbulence."
Pros: "Flight attendants went above and beyond helping my little granddaughter who was ill with a fever. Economy Plus is very comfortable with great service. My special meal was delicious."
Pros: "Everything was great. The crew couldn’t have been more friendly or accommodating. It was a very enjoyable experience."
Pros: "The bathroom downstairs"
Cons: "Late arrival inMunich, rush to connection and my luggage didn’t make it"
Pros: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."
Pros: "Crew kindness, comfort, convenient structure, etc. I hope to take this airline again for next trip."
Pros: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Cons: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Pros: "I enjoyed the patience of the crew and the responsibility they took with everything they did."
Cons: "The noise and the lack of space in my specific area."
Pros: "Plane didn't crash."
Cons: "No leg room. Seats to narrow. Food mediocre."
Pros: "Very comfortable flight. Good crew member little little bit uptight but expected. Efficient and on time"
Cons: "Need to upgrade mefia hardware to 21st century."
Pros: "Boarding was fast"
Cons: "I had to pay extra because I didn't know that Lufthansa only allows one piece of luggage for international passengers, unlike most of their competition. Cost me $375 extra!!!"
Pros: "The flight left almost on time. I was surprised that a meal was served on a two hour flight"
Cons: "It took a long time to get off the plane."
Pros: "The flight was on time. Helpful, friendly crew. Will use Condor services again."
Pros: "I always enjoy flights on Lufthansa. Very professional and nice crews."
Cons: "More movie options would be good."
Pros: "Service, entertainment, flight"
Cons: "The food was not tasty at all"
Cons: "Charges for suitcase 40 euros this rediculas"
Pros: "The check-in and boarding was fast, easy, great. The crew was very nice and good. The overall service was excellent."
Cons: "the food was on medium level compared to other airlines."
Pros: "Very friendly staff!"
Cons: "Monitor was very slow and at some moments not working at all (even after restart)"
Pros: "J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible."
Pros: "Dinner was good fairly interesting and wholesome. I appreciated having real silverware, albeit only 3/4 of normal size. But for an 8:35 flight, most people would have already eaten. In contrast, 'breakfast' was a muffin, small cup of sliced fruit, and a granola bar. For a flight leaving at 8:30 pm and arriving at 10 AM, I would think breakfast, not dinner, would get the emphasis. Did get some free wine with dinner."
Cons: "$35 bucks per flight leg to reserve your seat seems rude and harsh. THey don't tell you til AFTER you book the flight that seat selection is extra - spendy extra... Rude."
Pros: "We were standing in the bus that was suppose to take us to the plane for a long time, and there were no communication as to why we were delayed I believe were waiting for the plane to be ready. They should have not took us in a crowded bus if the plane wasn't ready"
Cons: "They only had two meal options and the ran out of the vegetarian option. There were many people on the flight that didn't get a meal or had to take the meat option when they would have preferred the pasta."
Cons: "Flight was canceled, no information given, no compensation offered. Next day took the same flight. Bad food, uncomfortable seats, and this was in business class. All around Lufthansa is like a US airline. No thanks."
Pros: "The crew was SUPER NICE! Great smiles , really attentive- not fakes! What a great experience! Food and refreshments were good and plenty. Wide choice of Entertainment. Clean plane. When the industry quality of services has taken a dive so badly, one really appreciates the experience with Lufthansa who delivers. Thank you!"
Pros: "Crew was helpful."
Cons: "I paid for a specific seat next to my friend but we did not get seats together. There was a change in aircraft."
Pros: "The UAL 747 was not a spring chicken anymore, looking a bit tired and faded, but the flight was uneventful and safe. The usual crying babies (WHY do parents feel the need to bring infants on board when the babies are unhappy and have no idea what's going on?!?) and customers with pneumonia (or maybe SARS or Ebola???) that you'll find on most full aircraft. I survived the earsplitting crying and the contagious coughs unscathed, so I'm satisfied with the flight."
Cons: "Crying babies, contagious respiratory diseases (standard for flights these days), aging aircraft."
Cons: "From the boarding to the landing this crew could not have been more rude. Flashlights in the eye when trying to sleep, rude comments, rude attitude. They are clearly not here to make our flight easier."
Cons: "flight was completely cancelled due to operational issues with the plane. They sent us all on a bus to Stuttgart from Zurich."
Pros: "I was finally able to sleep."
Cons: "Everything was good."
Pros: "everything was good"
Pros: "Helpful crew"
Cons: "United operates old planes between Washington Dulles and German destinations."
Cons: "Entertainment system did not work part of the flight"
Pros: "ThE crew was outstanding friendly."
Cons: "The announcement could be louder, I had a hard time hearing what was said over the overhead."
Quick Flight back to Glasgow.
Pros: "Seat confort"
Cons: "2 hours delayed, even tea has to be paid"
Cons: "T5 needs many more drinking fountains."
Pros: "It was overall officient, basically on time and comfortable"
Cons: "Getting off the ground took quite a while even though we arrived basically on time"
Pros: "My last answer should have mentioned that the airline I referred to was Loganair not British Airways. Coffee and a Tunnocks biscuit at no charge"
Pros: "Crew were great and we left and arrived slightly early which was nice"
Cons: "The in flight magazines and safety cards were ripped and damaged. Not a good look for the flag carrier"
Pros: "quick boardling, good flight, enough personal space in business class"
Cons: "I do wish passengers would sit until the seatbelt signs are off and not all jump up and open the over heard bins and drop things"
Pros: "Crew cheerful"
Cons: "Beyond their control. Flight delayed 50 mins"
Cons: "there was a mechanical error which kept us on board the plane for 20 minute increments for nearly 3 hours until they had us switch planes"
Pros: "Boarding and on time departure."
Cons: "Nothing to dislike"
Pros: "Typical BA efficiency."
Cons: "What’s the difference between BA and EasyJet?"
Pros: "On time, all the staff were lovely at the terminals and on the plane"
Cons: "All goid"
Pros: "The captain was very apologetic and the crew were friendly."
Cons: "The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems."
Cons: "We where delayed for just over an hour"
Cons: "Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning."
Cons: "Delayed 30 minutes"
Pros: "Did not get my luggage"
Cons: "Lost my bag"
Pros: "No entertainment on the flight"
Pros: "Good flight. Friendly crew members. We checked our carry on because the flight was full and the attendants said that they wouldn’t have room for all the bags. Checking the bags was very easy and we got to board the plane first."
Pros: "Professional crew, comfortable seats with adequate legroom"
Cons: "No beverage without paying, extra bag fee, no jetway at Heathrow (bus to plane)"
Pros: "Very good aircraft!"
Pros: "Plane was on time and crew were friendly"
Cons: "The screens on this plane are old and tired and the touchscreen is also dated and clumsy. The food was unappealingly average. I saw many of the cream cheese breakfast rolls discarded in the crew trash collection including my own."
Pros: "All BA staff were professional, pleasant and helpful. My seat had more leg room than I was expecting (after a flight Seattle to Heathrow where my knees were jammed against the seat ahead of me."
Cons: "I was frustrated that I had to pay for either a cup of coffee or water. Since all healthcare providers recommend that one must drink water on a flight to stay hydrated and healthy, a complimentary bottle of water would have supported healthy travel. Due to a short layover in Heathrow, I had no time to fill my own water bottle."
Pros: "Helpful and courteous crew"
Pros: "Full flight, but still excellent courteous service from all members of staff."
Pros: "On time, friendly crew"
Pros: "Flight as always great"
Cons: "Delay made me miss two meetings"
Pros: "Flights were on time"
Pros: "amazingly the flight was only half full ..... seat was comfortable .... had lots of room .... had 3 seats to myself ..... best flight in a long time ....."
Pros: "Cabin crew was amazing..... didnt mind the delay things happen"
Cons: "Price & food not so good."
Cons: "It would be nice to have a free juice or soft drink on this flight. They only offer free water, and then you have to ask for it."
Cons: "Bag didn't make it, and then the system to get it returned doesn't work as it should."
Cons: "I made the mistake of buying a no checked baggage ticket- they charged me more to check my bag than it cost me for the ticket (65 British pounds). How do they get away with this? Many passengers had carry-ons that probably weighed as much as my luggage, yet I have to pay a huge fee. Plus, extra charge to choose a seat, and not even a glass of water on the flight. Last time I choose to fly British Airlines."
Pros: "The BA agent after immigration did a wonderful job getting us on the next flight, which saved us from losing our entire vacation."
Cons: "The luggage took 45 minutes to arrive at which point we only managed to still get our rental car due to an extremely helpful Europcar agent. Otherwise, we would have been stranded at Glasgow airport overnight and would have lost our hotel reservation."
Pros: "Very attentive, kind caring"
Pros: "I did get to Glasgow"
Cons: "Boarding by bus, late, expensive, bag fee, no drink."
Pros: "I like the comfort of the BA planes even for such a short hop, efficient service and fast."
Cons: "Shame the service no longer includes a complimentary snack/drink, especially as the prices have not changed. Doesn't encourage brand loyalty, although on that route BA sadly have the monopoly."
Cons: "British Airways carrier American Airlines was not clearly notified on tickets/boarding passes/itineraries nor was there any communication between the carriers, so when I checked into British Airways I got no help expediting my check in at American. It was confusing and no one was helpful and instead flip. At American every interaction, whether about connecting flight boarding passes, my five and half hour delay or seating left me feeling unimportant and disrespected. I will never use either airline again nor Kayak"
Cons: "As like always late"
Pros: "Nothing, felt like I was back in the 80s"
Cons: "Old plane, had no port for usb cables, no tv on the back of each seat, no wifi. Flight from Philadelphia 5 days prior had it all."
Cons: "Not really friendly. Nothing to drink. My chair was broken so I couldn't really lean back."
Pros: "After a slight delay, the crew got everyone on board quickly, and we got off, making up some of the time we had lost. A real "greased landing" by the pilot, (I didn't know we were down till he hit the brakes)."
Pros: "Clean and comfortable"
Cons: "Nothing complimentary, no screens on exit row seats"
Pros: "Very good"
Cons: "Everything was excellent"
Pros: "on time.."
Cons: "very busy no free tea coffee."
Pros: "Very little. BA customer service is brusque and focussed on getting rid of you as quickly as possible."
Cons: "Trolley service - aside from poor range, high prices & getting missed as they weren't interested in service...."
It took 50 minutes to get through the bag drop queue. Only 1 staff member checking boarding passes and ID. No point having 14 bag drop machines when the bottleneck is the ID Check.
Cheap cheerful and efficient.
Pros: "The seat was comfortable."
Cons: "We were delayed for nearly an hour."
Cons: "No hassle cheap flights"
Pros: "Flight on time"
Cons: "Airport, Crew, Bag Drop"
Cons: "Facilities at gate 12 at Luton were non existent, plenty of money spent on departure lounge to get money out of people but gates were atrocious with no guidance, space or seats"
Pros: "The crew were efficient."
Cons: "The flight left late. The seat was uncomfortable for me ( that is usual ) My major problem is that I was charged £247 and then a further £378 when I had to re book due to easy jet systems changing the dates. I am certain I booked the correct dates."
Cons: "On time would have been good and longer than 2 minutes to get to the gate after it came up on the board"
Pros: "Quick boarding and disembarkation"
Cons: "Poor seat pitch. But only a half hour flight so wasn’t really a bother."
Pros: "Plenty space in the cabin and decent leg room on standard seats"
Cons: "Cabin crew are not very warming or hospitable feel like they are just doing their job rather than offering customer service which should be high on any airlines priorities when people are 33 000 ft away from comfort"
Cons: "lost my bag - very inconvenient"
Cons: "Flight delay but that was of no issue. Apart from that there was nothing to complain about. Boarding was speedy. Plane was comfortable. Flight was smooth"
Cons: "Both flights there and back we're delayed in total about 4hours and when you're away for a wkend that's a long time!! I've flown with other companies over the last few years and times have been spot on!"
Pros: "Flight on time and arrived ahead of time"
Cons: "Not having to put our hand luggage in the hold and delaying our journey home"
Pros: "Crew were nice and situations like this are out of their control."
Cons: "Boarding was disorganised! Passengers were rude and shoving people out the way! Too many suitcases on board that then had to be taken off and checked into the hold. Had a rude guy sat next to me who literally took up half my seat too and leg space."
Pros: "Flight was ok once we finally got on the plane. Very basic but ok for a short flight"
Cons: "Customs clearance que was ridiculous, a massive line that was slow moving. Took well over an hour and got out of control as many people on the flight tried to fight there way to the front. I’ve traveled to many many countries over 30 years and it’s one of the worst travel experiences I’ve had. The one easyjet person that we could find had no clue and all he could do was try and hurry everyone up which added to the panic and made it worse. I won’t be rushing back to france."
Pros: "Everything was smooth :)"
Pros: "The short flight?"
Cons: "Seriously now, the line, the attitude, the delays, the lack of information, is not "low cost". I fly some low cost companies but easyJet needs to improve. I was stranded once in London and the company never did a thing to help. Sadly, it's not worth it considering how one gets stranded with no real recourses. Try to get a refund from the company and you know what I'm talking about. Now Norwegian Express, that's another good story."
Pros: "The staff were friendly"
Cons: "The passengers were arse holes bit the crew dealt with it well"
Pros: "Smooth landing, good communication during flight. Lots of food choices to purchase"
Cons: "Thought I had booked an isle seat - maybe my mistake; entertainment was a few magazines"
Pros: "First time using EasyJet. Everything was very easy. All done online. No problems whatsoever. A very pleasant journey."
Cons: "Nothing. Everything was just fine!"
Pros: "We left about 30 minuets late but flight was great and landed about 25 minutes late"
Pros: "Liverpool airport is really easy to arrive at and get to your gate. easyJet have some relaxed Liverpool staff and with Liverpool airport and easyJet Liverpool staff you have a relaxed combination."
Pros: "Very efficient. Staff helpful."
Pros: "Good price"
Cons: "Minimal leg rooml"
Pros: "The only positive aspect of last night's flight was the helpful, friendly crew."
Cons: "When eventually called to the departure gate we were around an hour and a half delayed so 8.30pm rather than 7pm. We queued along a corridor down a stair case and into the gate itself. It was hot, stuffy and families with small children and pram/, pushchairs were left balanced on the steps. 2 ground crew eventually arrived. No announcements were made. Children cried and got restive as we waited and waited. Eventually we heard our plane arrive at the gate. No announcement from ground crew. We waited. People felt ill. we were called through and herded towards to exit door. We waited, we complained, some decided the train might be a better option."
Pros: "Easy jet staff were fab! At bag drop and despite their conveyers not working all great. Gate staff just as good. On plane no issues. Many thanks."
Cons: "Liverpool airport. No direct train link! Expensive to drop off £3.00 No staff to help navigate round. Signage poor. Forced through stupid duty free shops. No obvious way to avoid crowds and winding shop stuff! Despite being forced miles through the airport we still had to get a bus to the plane. No costa!"
Pros: "the crew were great. the flight was smooth. the plane was clean"
Cons: "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"
Pros: "Won’t ever fly with easy jet"
Cons: "I wasn’t well and not fit to fly at 6 pm bst but easyjet asked for £300 to fly the next available flight just pathetic"
Cons: "Because my bag was 1.5 inches to big I was charged 50 pounds.i will not fly with easy jet for one year to ensure they do not profit from me.jobs worth at desk disgusting and have already ripped them on social media .So well done to that jobs worth.hope you sleep well at night"
Cons: "When you check in, you are asked to choose your seats. Every seating option comes with and additional charge of some sort, so your tickets are actually more expensive than you thought. Bait and switch!"
Pros: "Had a great seat, 2f and middle seat was empty so had plenty of room to lounge about"
Cons: "All was good"
Cons: "Paid for handsfree but wa t allowed a lap top size bag despite phoning to check and being told it would be okay"
Pros: "Flight was packed, boarding was easy, plane was crowded, in flight service felt rushed."
Pros: "Quick and easy boarding"
Cons: "Delayed nearly two hours."
Pros: "Quick boarding, quick departure, quick landing. Polite flight crew and efficient service."
Cons: "no complimentary drinks, or small snacks. everything has a price. I'm used to airlines in the US where that kind of service comes with your ticket and the airline does not put a price on every little thing."
Cons: "Boarding process was chaotic. One staff trying to do the boarding as well as arrival!"
Pros: "speed of flight and friendliness of the cabin crew"
Cons: "Too busy selling food and drink to get me a water"
Pros: "Long Queue at Stanstead but got through quickly. Boarding easy. Had a wine, chicken baguette and crisps - good. Good conversation with next passenger"
Cons: "the ground crew took way too long in loading the bags and thus we were delayed 40 minutes."
Pros: "Fares were very low, boarding was smooth, several seats were empty."
Cons: "We were told that we could only carry on one item, unless we upgraded to Easyjet plus, but we were not able to upgrade because no seats were available, even though the plane was only ~2/3 full. Our 'extra' items were a knitting bag and a laptop bag, but the checkin agents persuaded us that we would need to check the carry ons anyway, which slowed our departure enough that we missed our bus and had to get a taxi (for 200 pounds). Our flight had plenty of empty seats, and there was more than enough room for us to have had our carryons and personal items (which I would have been willing to pay the upgrade fee for, as the total price would still have been competitive."
Pros: "Crew was nice, and the wide aisle was a bonus! Overall it was an average fying, no problems!"
Cons: "I didn't love taking a bus to and from the plane but maybe that is fairly standard in Europe. I wish there was wifi/USB plug on the plane or at least tvs. I didn't have any food or see any entertainment offered so I cannot speak to that!"
Pros: "Sufficient service quick boarding and de-boarding. Captain kept us well informed"
Cons: "Needs a little updating"
Pros: "Didn't check in online before getting to the airport and could not get on my plane because they sold my seat. Agents didn't even try to help or care. Had to buy another ticket for full price so made the trip very expensive in the end. Not worth the discount!"
Pros: "Flight went well, staff was great, there was a class on a type of field trip that made boarding difficult but other than that everything was fine"
It was exactly as I expect from a budget airline
Pros: "Decent enough flight, seats comfortable enough for short haul wouldn’t want to go long haul on the same seats, good selection of onboard snacks"
Cons: "Flight was half hour late, priority seats should be reserved for the first seats on the plane rather than scattered all over the plane, suitcases shouldnt be allowed on board they take up too much space for anyone else and slow down the boarding of the plane as people attempt to haul them up the stairs, some staff could be more polite and less abrupt and some could attempt to speak louder and clearer"
Cons: "Check in and lagged bag"
Pros: "Service good"
Cons: "LEG ROOM TIGHT"
Pros: "Friendly staff"
Cons: "Very noisy people, very drunk people and like in all Ryanair flights, the staff has to keep giving people alcohol, so they were getting even more drunk. Not a good experience when all of them starts standing like in a bar on top of your head and raise the volume of the voice for no reason. Also from the time we landed until the time we were allowed to leave the aircraft, 15 minutes passed. Without anyone telling us for what reason. Very annoying..."
Pros: "The pilot and safety tannoy is not loud enough"
Pros: "the tickets were very cheap"
Cons: "the departure was dine with about 1 hour delay"
Cons: "Ryanair was very disorganized when we came in to check in. We made three different queues before actually going to the place we needed to be. Only one woman did help us given the time constraint we had in out hands."
Pros: "The price is generally good"
Cons: "Ryanair broke my bag and damaged my other bag"
Pros: "The staff was good and attentive even under difficult circumstances."
Cons: "I took two flights today. Both were late. Ryanair also lost my baggage."
Pros: "Good coffee"
Cons: "Delayed by around 100 minutes. No soup no tea."
Pros: "Enjoyed the lasagna that I ordered, surprisingly good!"
Cons: "Under the circumstances, the staff coped well with certain difficult passengers. Noisy passengers are my pet hate especially when the safety drill is being read out."
Pros: "Low cost and on time"
Cons: "Expensive food"
Pros: "The price at booking was great! the flight crew and the flight itself were excellent. Arrived 15 minutes early."
Cons: "The online check in was not working, and kept rejecting my wife travel documents although correct! Thus ended up checking in at the ticket counter, and that cost me almost $200. Convenient for the airline!"
Cons: "Stansted airport is very poor. Not enough space, facilities or anything. Ryanair flight delayed. “Boarded” into cramped holding area. Very poor form."
Pros: "Fast flight nice staff"
Cons: "Seats are small"
Cons: "Being delayed an lied too"
Cons: "Flight was an hour late! They were working on the plane while we were on board. Scary!"
Pros: "Cheap and convenient"
Pros: "The Ryanair flight was on time and reasonably comfortable. They don’t offer entertainment and I didn’t eat onboard"
Cons: "The seats are basic, but fine. I could do without the fanfare on landing!"
Cons: "No tv or entertainment"
Pros: "Ryan Air 5.5 hrs Flight Delay from Glasgow, Scotland to Dublin, Ireland (Draft 2.1) Our flight from Glasgow, Scotland to Dublin Ireland on September 22nd with Ryan Air was delayed for 5.5 hrs (165 minutes) for unexplained reasons. We were supposed to depart at 3:25 pm and we actually departed at 8:55 pm when the plane actually began to move from the terminal to the runway. Over the ensuring 5.5 hr. delay there was no plausible reason given by gate staff or the bag check-in staff or the electronic flight board of daily departures in the Glasgow airport. Here is what we heard from all 3 communication sources stated in the previous sentence: • Seven (7) actual time delays of actual flight departure times (electronic flight board) ranging from: 3:25 pm, 4;30 pm; to be scheduled; moved to 5:15 pm; 6:30 pm; 8:00 pm; 9:00 pm; check with the gate. • Waiting for a plane to arrive......... • We have no idea...... • Waiting for a plane and a crew to arrive.... • Corporate is working on finding an available plane...... • I don't know....we will post the details when they are known to us..... The Scottish Times Newspaper (Sept. 21 or 22), reported that Ryan Air had allowed too many pilots to go on vacation at the same time which had made the entire flight schedule prone to long flight delays and numerous flight cancellations. What was reported on the various UK news shows was very different. Their were serious labor issues between Ryan Air's pilots and management, particularly Dennis O'Leary the CEO, over work conditions including pay and job performance. Those of us who read local UK newspapers had an inkling that the pot was boiling. However, as the actual departure delay went beyond the scheduled 3:23 pm, passengers were uneasy about our hotel rooms in our destination cities still being held and whether any drop-off family members should go home or be available if the flight was ultimately cancelled. What made it worse was Ryan Air realized that they were in violation of the European Union flight delay rule so they passed out FLIGHT DELAY POLICY to those waiting in line. The gate crew and the check-in folks outside security told us about having to provide all passengers two (2) free phone calls except that this would mean leaving security at the expected gate and going back to the Ryan Air check-in counter and back through security. A very arduous process one more time. Ryan Air has very arcane booking rules so if I change my checked baggage to a larger size, my only option was to add an additional piece of luggage at a very stiff cost. In our opinion, Ryan Air is a very poorly managed airline and the most customer-combative airline we have ever encountered in our many flights throughout the UK and Europe. Without hesitation, we would not recommend Ryan Air under any circumstances and would be willing to pay more with other carriers who take better care of their customers. [Customer names withheld for privacy reasons - 9/26/2017.]"
Pros: "Value for money, this was good."
Pros: "Price was right. Very short flight so it was okay. Price was good."
Cons: "Called to gate BEFORE plane even arrived. Left to stand like cattle for over half an hour. Not a seat in sight. Way too much for my elderly husband."
Pros: "The price. Period"
Cons: "Legroom non-existent. Sardines have more room in their can."
Cons: "I felt it ironic that our two smallish rolling duffel bags were not the right parameters to take on board, and just enough over the weight limit to rack up bag charges of about 35 E ea, ea way between Dublin and Glasgow, so actually our luggage charge is more than our set of tickets for this particular trip. No wonder the owner's a billionaire--however, on the positive side, the pilot landed "like butter" in Glasgow AND we heard that the Ryanair owner actually does pay millions in taxes for the good of Ireland. (Sigh...)"
Pros: "Everything was very good"
Pros: "Great staff, very helpful and quick with boarding, quick journey"
Pros: "We were not called"
Cons: "We missed the flight due to not being called over the tannoy and the next flight was 710pm and was another £200, also it meant that we missed the show that we were booked in for as it was a birthday present for today. Staff on the ryannaire desk was not very friendly or understanding to our situation."
Pros: "Short flighy"
Cons: "Charge you for everything under the sun. Breath wrong and it will cost you €50"
Pros: "Crew was friendly and professional"
Cons: "Seats don't recline, no seat back pocket"
Pros: "It was a short flight and got me to where I needed to go."
Cons: "Seats too small. They broke my suitcase. I made sure the extension handle was down when I checked it. When I got it back, the handle was up and bent so it couldn't be put back down. A kind man on the bus was able to straighten it, but it still doesn't work right."
Pros: "On time"
Cons: "Tight seating"
Cons: "Still could do with just another couple of inches more space."
Cons: "Late. No explanation. Left standing on runway also in the heat."
Pros: "I didn't like anything"
Cons: "Everything is boor"
Cons: "Don't even get water on flight pretty cheap"
Pros: "Straightforward online check-in process Priority boarding when paying for seats during check-in"
Cons: "Prepaying for baggage weight Requirement to print boarding passes No seats at gate to wait for boarding"
Pros: "The flight arrived on time and the plane was clean. When flights are this cheap I think it's naïve to expect anything more."
Cons: "Most of the bad things about Ryanair are consequences of their no-frills setup. People who fly with them have made the choice that low price is more important than luxury. The miserable bits about flying with Ryanair are: - The terminals/gates are frequently sheds (Grenoble, Bergerac), or in bigger airports the most distant and least well appointed (Liverpool). - Very little consideration is given to customer service (such as announcements for delayed flights). - The planes are as basic as can be, as is the service. - The scratch cards, food, drink, and all the "extras" you'd get as standard on other airlines such as included baggage, seat choice etc are all ways to boost profits given the low fares. - "They always leave late" - my theory is that the flight times are exaggerated so that they arrive on time at the expense of departure times, i.e. extra time is built in to the departure time to make up for cleaning / other gate delays. In short, flying with Ryanair vs KLM, BA, Virgin or Lufthansa is like taking a long distance Megabus instead of booking a seat on the train. It's cheaper. It's cheaper because it's a bit rubbish and a bit inconvenient. If you want a flight that's nicer, pay for it. Stop moaning about Ryanair."
Pros: "The crew was friendly."
Cons: "There was a charge to check in - which I attempted to avoid by checking in online but I didn't have access to a printer so there was a charge to print my boarding pass. A charge to check bags (since they wouldn't let us carry on - additional $70) there was no food (it was a 55 min flight so that makes since.) The seats were cramped and hard. And for whatever reason the landing was very hard/abrupt that people screamed. If I had the choice I wouldn't fly this airline again."
Cons: "The whole experience. Everyone we interacted with was just not nice or appreciative."
Cons: "Boarding/delay etc was shambles did not get on flight had to get flight next day at my expense at cost of over £240"
Pros: "Once I got my boarding pass all. Was good, we even arrived earlier than scheduled"
Cons: "I really do t have much to complain , if you have a boarding pass before your good to go just one thing when I was trying to do my check in I couldn't make it happen I even did live chat, and got caught salonschmitz.com/salonoff, and then I called customer service and they couldn't help me either. So I tried entering through check in with my credit card, I stead iof flight number and that worked! Woo hop no extra charge at the airport"
Cons: "The flight was delayed."
Pros: "It was a steady flight"
Cons: "4 hour delay"
Pros: "On time. That's about it."
Cons: "First time flying this airline. Cheap ticket price, but be prepared to get nickel and dimed... Check a bag? Ca-Ching! Choose your own seat? Ca-Ching! Cup of coffee? Ca-Ching! By the time you're booked and boarding, you could be flying an airline that keeps the interior of the aircraft clean, and has a seat pocket to keep your stuff in."
Pros: "Price was good and the flight was short. Service was better than I had experienced on other Ryan Air flights."
Cons: "Seats were small, price for checking bags at airport was very high 60 pound but 35 if you checked in online before arriving at the airport. Still expensive. Both flights were late taking off and landing."
Pros: "On time"
Cons: "Poor food selection for 3 HOUR flight"
Cons: "Staff very attentive and courteous"
Pros: "Price from Dublin to Glasgow was unbeatable. They try to get you in the plane quick."
Cons: "They close the door 40 minutes prior, so make sure you get there with plenty of time to line up."