£498 Find Cheap Flights from London City to Australia

On time arrivals and departure, good in flight entertainment, courteous flight attendants, decent meals, reasonable seat space

3hr delay and then missed connecting flight with another 6hr wait at the airport before getting a continuation to my trip, worst trip ever in my 50+years of flight travel

Without a doubt, my “customer service” experience with SWISS was the worst of my life. Multiple disconnections in conversations, very cold and indifferent staff, failure to follow up with promised status updates — simply put, T. H. E. W. O. R. S. T. A full week later, and I am STILL waiting to hear from them. Never again for me with SWISS. Disgraceful.

Very unprofessional treatment of customers - boardring on being unethical. Only cares about money and not the customer. If you use the swiss brand, you should deserve it - now swiss air doesn't deserve the swiss brand.

The biggest plus point of this flight is that the crew was very friendly. Otherwise on European sectors, the Business class seats are a joke and there is no entertainment of any kind. The staff should be trained to greet the Star Alliance Gold members to make them feel special.

plenty of legspace, snacks, no pull face from flight attendants when asking for a wine. Also fast transfer ability at ZRH.

Entertainment sounds were not good. Otherwise everything else was good.

OK they lost my hold luggage but notified me straight away. My main complaint, after losing my suitcase, I was told my cabin bag had to go into the hold because of it’s size. I, obviously, didn’t want this to happen bearing in mind what happened to my suitcase and when I voiced my concerns I didn’t get an explanation I was just told it would be taken from me on entering the aircraft. Looking around I was surprised to see many passengers not only with larger bags than mine but sometimes two or three bags,taking them onto the aircraft. In the end, nobody bothered taking my bag off me so I just walked on with it. The whole procedure was disjointed, poorly explained and not terribly efficient.

No choice of food was given, and I was served leftovers, so they were returned back. the crew is unfriendly and harsh. Need to be trained on communication.

Great flight. I didn't watch the entertainment. I used my iPad the whole flight. But, staff was great, smooth flight, comfortable seat (business seat 7A) and food was really good (I'm a vegetarian).