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Pros: "The crew was amazing and helpful. The food was really good and the flight was timely if not early to my destination."

Cons: "Nada, I slept through this leg and the staff let me be."

Cons: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"

Pros: "About as good as they come."
Cons: "Nothing."

Pros: "Everything was just dandy!"

Pros: "The boarding process was much easier and faster. No delayed flights."
Cons: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"

Cons: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"

Pros: "Spacious seating available/ snack/staff"
Cons: "No entainment"

Pros: "All operations a-ok"

Pros: "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Cons: "No entertainment but short flight"

Pros: "the crew was great."
Cons: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."

Pros: "The crew were helpful and polite"
Cons: "The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips."

Pros: "plane and crew were fine. Didn’t use any entertainment."
Cons: "checked baggage fee at airport exorbitant."

Pros: "The crew , comfort"
Cons: "The long delay on take off (4 hours +) in Zurich"

Cons: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"

Pros: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."

Pros: "Left on time, arrived on time, more or less."
Cons: "packed in like anchovies in a tin."

Pros: "Good seats for my wife and i: window and aisle seat"
Cons: "Only glass of water free...coffee is 3.50"

Pros: "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Cons: "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."

Cons: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"

Pros: "Everything! Very professional, great food"

Pros: "The planes are clean and relatively comfortable."
Cons: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"

Pros: "Booked a flight to Europe. Online check in easy. Luggage dropoff at JFK had no line for online check in. Flight was on time, my luggage arrived in my final destination fine (had 1 transfer). Crew was efficient and attentive."
Cons: "Spaces for seats in the economy class are shrinking. With Swiss Air, seems more so as the seats recline quite a bit which is of course good for an 8-9 hours flight. However if the passenger in front of you reclines their seats, you absolutely are forced to recline yours immediately, otherwise no one will fit. Flight attendants have to ask passengers to put the seats back from reclining during meal service so people can open the food tray and are able to access it, that is how much the seats tilt."

Pros: "We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people"
Cons: "The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me"

Pros: "Dry. I’ve food and really felt pampered"
Cons: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"

Pros: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Cons: "NA"

Pros: "I really liked the "About my flight" application on the viewing screens because it always gave me an idea of what we were flying over and how much longer we woulld be in the air. The food was excellent and I was pleasantly surprised that I could have wine with dinner or any time the attendants offered beveragess. The attendants were always professional and helpful. They all were fluent in English as well as several other languages. It was a nice touch when the attendant wore white gloves when he or she was collecting passengers' trash after meals and/or beverage service. I loved the cheese that was served at dinner. The warm croissants served at breakfast were a very nice touch."
Cons: "Due to turbulence, I could not get out of my seat as much on the return flight, so I did have some swelling in my feet."

Pros: "Outstanding service. Friendly flight attendants."

Pros: "It was on time"
Cons: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."

Cons: "Seats too small."

Pros: "Easy, on-time and courteous"

Pros: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Cons: "Very long time to board which resulted in flight leaving late"

Pros: "Thank you for the sandwich!"
Cons: "Nothing!"

Cons: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."

Pros: "No problems."

Pros: "Food was tasty and of decent proportions, entertainment, while somewhat limited in selection, contained a number of compelling movies bar I enjoyed. I had a bulkhead seat, which was exceedingly comfortable"
Cons: "USB port was broken in the seat, but enjoyed the entertainment offered that I didn't need it."

Pros: "Good crew and clean plane"

Pros: "It was comfortable."
Cons: "No entertainment."

Cons: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."

Pros: "Great service and flight. Thank you kayak for the great price!!"

Pros: "Great customer service."
Cons: "Breakfast was a strawberry yogurt, orange juice and a croissant. Sugar free options ie. Eggs, rye or whole grain bread are a few examples of sugar free breakfast items that could be provided."

Pros: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Cons: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"

Cons: "Once again, my flight was late. Four out of the last five trips to Barcelona Swiss had a significant delay (longer than the duration of the trip itself) on at least one of the segments. It's getting a bit hard to believe actually."

Pros: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."
Cons: "Cramped seating."

Pros: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Cons: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."

Pros: "I was offered several snacks throughout the flight, which helped to pass the time and gave me the opportunity to drink water, which helps a lot."
Cons: "Seats were very tight in the cabin. I don't know of an airline that does not jam seats into coach, so this is expected."

Pros: "Nicer plane, on time"

Pros: "All of it Plane was only a third full so"
Cons: "To get on the plane via bus"

Pros: "Decent comfort in the plane. Friendly staff."
Cons: "My flight was delayed. This was the third time in the last 4 times I traveled this route"

Pros: "Drinks served on flight. Comfortable seats."
Cons: "Food."

Cons: "Best company and the 380 is amazing."

Pros: "Plane was in good condition."
Cons: "Seats are lousy and armrests so hard my arms go numb. Screaming babies for hours without stopping ."

Cons: "More tasty food."

Pros: "Nothing really of note. The plane was pretty basic and unexxceptional, but that was expected for the price."

Pros: "Boarding was easy. Flight attendants were so attentive in Premium Economy. Entertainment choices were excellent. There was a USB charging port on the back of the seat. All good!"

Cons: "Giving economy seats with the middle seat empty does not make it business class. Very uncomfortable seats. No recline and very hard."

Pros: "Met expectations"
Cons: "Nothing to note"

Pros: "Clean, drink and water service was good and much appreciated"
Cons: "Seats too close to each other, must have added a couple of rows. awful. Internet wouldn't work, Food is a sad excuse on a German airline."

Cons: "Seats and space are just too small."

Cons: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."

Cons: "Too high price tickey and had to buy luggage"

Pros: "Nothing"
Cons: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."

Pros: "The cheese sandwich was good."
Cons: "Flight left late. Airport employees weren't helpful. The plane was hot."

Pros: "Business class for great price but I’m tall and not much extra legroom"

Cons: "N/A"

Pros: "Food, movies"
Cons: "Long flight"

Cons: "After arranging seat and checking it over and over for months to be sure it was a right window, for medical reasons, they took it away from me and gave me one which bumped the nerve damage in my arm. They said it was their agent's error but did nothing about it."

Cons: "I didn't fly with Lufthansa...n I didn't fly to Frankfurt..right now I'm in Zurich...Switzerland..."

Cons: "My luggage was covered in a liquid similar to honey. The wheels for my baggage was broken and i had to carry the bag instead of drag it."

Pros: "The crew was nice"
Cons: "The boarding process and the fees"

Cons: "The gate was moved three times."

Cons: "It was a different way later flight"

Pros: "Everything."

Pros: "Nothing."
Cons: "Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights."

Cons: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"

Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"

Cons: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."

Pros: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"

Pros: "Roomy seats and good space between rows. Didn't have the feel of being on a cattle car like most flights in the US"
Cons: "Boarding process. Felt like a mad dash just to scan your boarding pass."

Pros: "Everything"
Cons: "Nothing"

Pros: "Upgrade!"
Cons: "Boarding a blitz chaotic"

Pros: "Smaller plane was more comfortable than the A380 that took me to Frankfort.."
Cons: "The cheese sandwich was awful."

Pros: "Seats in business class were the most uncomfortable I have ever experienced :(((("
Cons: "Seats in business class were the most uncomfortable I have ever experienced :(((("

Pros: "Nice staff"

Cons: "Plane transfer and customs at Frankfort were the worst I have ever encountered. Had to go so far between the two gates that had the flight from Seattle not been 30 minutes early and the plane to Barcelona posted as 10 minutes later than originally stated, we would have missed the connecting flight."

Pros: "On time"

Cons: "I don't care for disembarking to a bus. Business class could have had larger seats instead of leaving an empty seat between people."

Pros: "I love the Service the attender provided"
Cons: "None"

Pros: "Flight more or less on time - efficient"
Cons: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."

Pros: "Lost my tablet and it was returned to me! Great staff."
Cons: "The seat design at exit rows. The pouch is too far away. Made me leave my tablet behind bc it was too far. Nothing of significance to complain about. It was overall, a great flight and safety was put ahead of everything. Well done."

Pros: "See above"
Cons: "See above"

Pros: "The basics were fine."
Cons: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."

Pros: "Never got on this flight on the booked day and got out the next day"

Pros: "Crew, comfortable, entertainment, drinks, clean toilet I discover my suitcase is broken after landing in Israel, they replace it in new one."
Cons: "The food is the worst I've ever experienced in airliner."

Pros: "Lufthansa was courteous and thorough in getting me to my destination."
Cons: "Flight was delayed one hour, causing me to miss my connection. Lufthansa re-booked me but it added several hours to my already long travel day."

Cons: "The lines for boarding are ineffective and take too long."

Pros: "Very nice at check in and boarding when we arrived running from our other flight."
Cons: "All fine."

Pros: "Food was good. Attendants were helpful and courteous . Airline was on time."
Cons: "boarding was pretty chaotic. Check in was difficult getting seat assignments. Could not do it on line."

Pros: "excellent service by Lufthansa employees ---and with a smile! wheelchair service at Zagreb, Munich and Newark airports was perfect. As an older person with some walking problems, I really appreciated that service. Food was good on all flights and ample wine! Also an after dinner aperitif was offered. I definitely would use Lufthansa again and recommend it to my friends and family."
Cons: "long flight ---but nothing can be done about that ---at least there are movies to watch during the time. I have no problems with Lufthansa."

Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."

Pros: "The plane condition."
Cons: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Cons: "The touch screen did not work properly"

Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Cons: "Very nice crew and great food"

Pros: "Very nice airplane and pleasant crew"

Pros: "Comfort"
Cons: "Internet"

Pros: "Nothing"
Cons: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"

Pros: "Loved the smooth ride."
Cons: "Bathroom was pretty nasty"

Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."

Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."

Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Cons: "Head support for 6 feet plus people on seats would be good"

Cons: "Boarding was very slow."

Pros: "Nice attention and good food. Plane and seats are confortable"

Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Pros: "Just the cabin crew being nice"
Cons: "Punctuality KLM is always late"

Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."

Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Cons: "Lost all our bags so couldn’t ski"

Cons: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Cons: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."

Pros: "MCR airport Mert & Greet parking was smooth and efficient."
Cons: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Pros: "Crew where awesone and the choice of entertainment was fantastic"
Cons: "Seats way to close together"

Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."

Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Pros: "Arrived Early!"
Cons: "Left Late :-)"

Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."

Pros: "Great service"

Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Pros: "Food was good and crew members were very nice"
Cons: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Cons: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."

Pros: "Nothing"

Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"

Pros: "Very friendly crew"

Pros: "Good efficient flight crew friendly and helpful"

Pros: "Thankful for coffee being served without charge. Not all airlines do that."

Pros: "Price"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"

Pros: "Free wee cake."
Cons: "Nothing in particular."

Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."

Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."

Pros: "captain was great."

Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"

Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"

Cons: "I slept didn't have snack offered and no entertainment"

Pros: "They flew full speed to catch up with the delays."
Cons: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."

Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."

Pros: "Seat cramped for business"

Cons: "Had to check prophylacticly my roller bag, even though flight wasn't full—"

Cons: "Nothing"

Pros: "The seating configuration. Complementary drinks."
Cons: "The chance to be able to volunteer the hand baggage in Dusseldorf airport the same as available in London Terminal 5. The plane is small and it is best to have it sent to the haul after clearing security. This was not offered at any stage at Dusseldorf."

Pros: "nice crew"
Cons: "missed the connecting flight due to delay"

Pros: "The plane was clean, the pilot took off and landed very well and I got completely drink and food. I will fly again. Thanks"
Cons: "It’s a bit cheeky because I know all airlines do it. But to bring a case included in the price and less hand luggage would be great. Having said that the hand luggage is very generous and I managed a full week in Ibiza with hand luggage. Thanks"

Pros: "Offer of small meal."
Cons: "Delayed 1 hour. Asked to check in bag as full flight"

Pros: "The stewards were very nice and professional!"
Cons: "From my point of view, everything was just right. Loved it."

Cons: "Be on time so we dont miss our connection"

Pros: "Nice, remember usb charger cord & earbuds."

Pros: "More legroom comes as standard, compared to competitor airlines on the same route with the same aircraft"
Cons: "The interior of the plane is a little bit tatty"

Pros: "I like every single thing staff was kindly, smiley and helpful. Check in easy, I liked very much our pop corn and Fanta complimentary offer as also our quick trip. Landing smoothly and nicely"
Cons: "there was nothing I didnt like"

Pros: "Everything"
Cons: "Nothing"

Cons: "All ok"

Pros: "Easy flight"
Cons: "choice of snacks, unfriendly staff"

Pros: "Staff very attentive and friendly"
Cons: "Because some of the passengers had not booked in online they were selected to be admitted from fight if takeoff problems occurred. Apparently there was a problem due to high wind gusts in taking off from Florence but information was very minimal and not displayed to passengers. People should not be discriminated because they are unable to go online!"

Pros: "The crew is always incredible"
Cons: "When you buy business you expect the quick boarding etc. Boarding group 1 and 2 together created a mess"

Cons: "Better not be hungry while boarding"

Pros: "punctual ,good service"

Pros: "The crew were lovely and the seats comfy for the 2hr flight"
Cons: "Having to board the plane in the pouring rain by running across the tarmac."

Pros: "Nothing good to say about BA"
Cons: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"

Cons: "Called me a no show even though I was there."

Cons: "Late"

Pros: "Better than Ryanair/easyjet but then again. That’s nothing to write home about"
Cons: "My flight was delayed for 2 hours. The plane was old dirty and stinky. I paid last minute for my flight so it was a lot more than usual so I feel ripped off because of the poor quality"

Pros: "Leg room service and food all included and excellent"
Cons: "Unable to get e tickets,so need to find somewhere local to print ticket within 24 hours of return"

Cons: "BA has a problem with one of the doors. Chaos."

Cons: "No WiFi"

Pros: "Free wine or beer"
Cons: "Late"

Pros: "Aircraft was excellent LCY is very convenient Price was very competitive for most trips"
Cons: "BA is BA, Better than low cost guys but not LH Sometimes prices are high, with coach being higher than Club."

Cons: "Flight was fine LCY Worked very well. You are BA I DO NOT WANT TO BE NICKLE AND DIMED TO TAKE LUGGAGE. Yare not Ryan Air. If there is a charge make it clear when I buy the ticket. I do not expect to have to tell BA to grow up."

Pros: "Crew was nice. Small planes have better nicer seats and more leg room"
Cons: "Massive delay due to snow, no vouchers given until flight was cancelled (and it was all closed). Only updates were via BA app or email. Next day flight also delayed, and again delays communicated only via app or email (not at signs at airport)"

Pros: "The flight itself was fine. On time, clean aircraft and professional."
Cons: "But the food policy is a joke. They wouldn’t give us anything, including water without buying it. I had no local currency and was waiting until I landed to use the ATM. When flying, people need water."

Pros: "The Service, with smile, awesome service. Very British!"
Cons: "Nothing"

Cons: "THE BACK FIRST TOOK MY MONEY, THEN MY FULL PASSPORT DETAILS AND THEN DENIED ME FLYING BECAUSE THEY PUT MY SURNAME TWICE ON THE BOARDING PASS. THEY ARE ALWAYS WIN. I AM OUT OF POCKET FOR £170 AND DELAYED BY 2.5 HOURS. THIS IS THE WAY THEY MAKE THEIR MONEY - BY CHEATING ON PASSENGERS."

Pros: "How do you be a full service airline and charge for check in bag. I had no way provided to prepay for a bag resulting in getting charged £60 at the airport. This notwithstanding trying to explain how your website failed me."
Cons: "Above"

Pros: "Crew was super nice"
Cons: "Ran out of vegetarian entre and also ran out of snacks, so I was very hungry and had no options."

Cons: "City Airport crowded and overly commercialised. Rip-off prices."

Pros: "Ease of checking in and getting to departure gate at London City Airport."
Cons: "No food or drink on flight for normal travellers."

Pros: "Nothing"
Cons: "Bad service, messed up booking, change me to the last row at boarding, I can keep going"

Pros: "Service good on board"
Cons: "Delayed boarding"

Cons: "Flight was delayed by seeming incompetence by ground crew in dealing with removal of bag from airplane"

Pros: "All was OK"
Cons: "Nothing"

Pros: "Free food and drink remains on City flights. Convenience of City."
Cons: "Long flight. No entertainment"

Pros: "I thought the crew were extremely helpful and friendly and made for a pleasant flight."
Cons: "The coffee was just "okay"."

Pros: "The flight attendants were excellent. They could not have been MORE pleasant. Really great staff, loved them. Even the captain or pilot was great, made announcements to keep us up to date on the arrival and explained everything clearly."
Cons: "There was no entertainment and the food was okay. It wasn't bad or anything, just okay."

Pros: "Boarded on Time"
Cons: "Flight took off but the plane was faulty. We landed an hour after take off waited in a room with no air conditioning for over an hour with no updates. After 3 hours after the flight was supposed to leave they cancelled the flight. Very poor and very disappointed!"

Pros: "Friendly flight crew. Loved arriving in the city instead of Gatwick."
Cons: "No complaints."

Pros: "Flight attendants were awesome!"

Cons: "Flight was being delayed every half hour. Finally after 4 hours we took off. Flight was due for take off at 16:20 but finally departed at 20:30. Food coupons were good for a sandwich and a drink. Will switch airlines in future as we make frequent trips to London."

Pros: "nothing"
Cons: "They were 25 min late landing. Even though we were taking the same plan from London City to Glasgow, we had to get off and go through customs and reboard, all in 5 min. They knew we had to do that and they almost took off without us and a few others in the same position. Then the stewardesses acted like we caused them to take off late to Glasgow....really rude."

Pros: "Flight was fine."
Cons: "Crew was not very friendly."

Cons: "On time"

Pros: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Cons: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"

Pros: "Pilot was friendly and addressed the crew and passengers multiple times with updates."

Cons: "A plane made any year after 1990... Last minute flight switch caused great discomfort and VERY narrow seats"

Pros: "BAc- great brand and very professional."
Cons: "Nothing for me"

Pros: "Fab flight in every way"

Pros: "Flight screens showed info"
Cons: "Bring back free food ba"

Cons: "Incoming flight delayed so late departure"

Pros: "The flight crew"
Cons: "Never board check in luggage at lcy, they don't know what to do with it"

Pros: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Cons: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."

Pros: "City airport is very convenient from East London. Flight is only 40 minutes"

Pros: "Flight departed on time, landed early, no queues at passport control and bags were delivered quickly."

Pros: "This is a no frills BA flight, but I'd rather do fly with BA than the other options. You have to pay for food and drink, the quality of crew far exceeds the usual low cost dross."
Cons: "Nothing for the price. Although my preference would be BA via London City."

Cons: "The connection was not good too little time between flights also the American Airlines desk was hidden. We had to get boarding passes at the exit gate. There should have been a rep to guide passengers to desk."

Pros: "Quickness of flight."
Cons: "Came round collecting cups etc within minutes of being served. No sky shop. And I was sitting in 3rd row (by choice) but didn't know I would have a curtain inches from my face for most of the journey."

Pros: "Enough said"

Pros: "Good for leg room and nice and the seats are comfy and wide too. Still get a free drink and snack on this flight and the service was friendly and efficient throughout. We were very quick to board and flight landed early, so very happy."
Cons: "I'm guessing this plane was stopping in EDI for the night, so it parked way, way away from the terminal, so we had an extra 15 minutes none of us had been expecting to wait for the bus and transfer."

Pros: "Service kind and efficient"
Cons: "Late"

Pros: "Much quieter than Heathrow so a more relaxed environment to travel. Flight left slightly late but made up time and landed ahead of schedule."
Cons: "Having to pay for a cup of tea. No issue with BA charging for alcolhol in a 1 hour flight but still think drinks like tea/coffee should be provided free."

Pros: "Crew was mostly kind and helpful. My bags arrived at their final destination."
Cons: "I was told that I had to check my bag because it would not fit in the overhead bin. When I got on the plane I found that the overhead bins were ample sized for my hiking pack. I know that British Airways has a policy regarding bags in overhead bins that basically says 'if you cannot lift your bag into the overhead bin un-assisted, you must check your bag.' My husband and I are both experienced hikers, we lifted our packs unassisted on the last plane, yet they forced us to check our bags. I'm glad our bags made it to the UK, but this is literally the first time I've checked a bag and had it arrive. Also, the boarding passes sent to me on my phone were rejected by almost every security/boarding check. This is after BA supposedly fixed their error with the previous boarding passes. Overall not pleased with the experience but glad I paid under $300 for my ticket."

Pros: "Clean efficient on time Nice staff"

Cons: "Left late. Everything was unorganized."

Cons: "As requested checked my bag in and it took an absolute age to get my bag in Edinburgh. I ordered a toastie it was lukewarm"

Pros: "Crew was superb, very friendly and helpful as the handle of my bag broke. They did all they could to assist."

Pros: "Amazing service in club Europe"
Cons: "Nothing to say"

Pros: "Cabin crew"
Cons: "Boarded on a bus"

Pros: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."

Pros: "Nothing"
Cons: "Overpriced and outperformed by the Budget Airlines."

Pros: "Fast Boarding. Easy Airport"
Cons: "Very Rude & Disrespectful Crew"

Pros: "Flight as always great"
Cons: "Delay made me miss two meetings"

Cons: "Seats are way too tight. Plane itself was very loud."

Pros: "Staff at Heathrow was professional and efficient. Staff on board was professional and friendly as well."

Pros: "Easy boarding, quick travel and smooth landing."
Cons: "Basic snacks"

Pros: "Always a good flight out of LCY"

Cons: "could not even get water to drink without purchasing"

Pros: "The best ever and a flew crew that understands hospital."
Cons: "Movies were second rate"

Pros: "Even on a short flight, you can feel a difference with the crew. This one was very good."

Cons: "Took hand luggage at gate and waited an hour to get it at baggage claim"

Cons: "security in Heathrow was AWFUL. There was only ONE person working to screen luggage AND check luggage that was questionable. There wee 15 people waiting for luggage who almost missed their connections. I sprinted through the airport and made my connection with 2 minutes to spare."

Pros: "Good flight, bit bumpy due to weather."
Cons: "4-hour delay for a 40minute flight"

Cons: "No hay entretenimiento"

Pros: "Service was great - so polite and friendly. And the coffee was worth every penny."
Cons: "the luggage fee - Now I understand why the fare was so inexpensive! I'm an American and thus slow :-)"

Pros: "Everything was great"

Pros: "Luggage delayed."

Pros: "Was not made aware of baggage policy. Their regular policy allows one checked baggage but not our ticket. Was not prompted when doing online check in and led to me paying almost 200 pounds for luggage. Just ridiculous!"
Cons: "Baggage policy not clear - good way to force customers to pay more and help their revenue!"

Pros: "Comfort of plane"
Cons: "No indication given of delay. kayak knew before ground staff. On arrival parked at cargo terminal and had to get bus. Then stuck on bus for 10 minutes as could not get terminal fooors open. They turned heating up at full blast with no air. Surprised nobody passed out"

Pros: "I was travelling alone with a baby and a toddler and found most of the staff very helpful - stowing my bags, helping to carry my buggy, helping with seat belts etc."
Cons: "A member of staff at the gate referred to my 2 year old daughter as "a difficult child" to another member of staff because she didn't like having her photo taken. I felt it was very rude and unfair, particularly as I had to lift her to an awkward height (whilst also holding a baby) as the camera was in a fixed position. It was clear the staff member didn't have children herself!"

Pros: "I received an email cancelling the flight before I left home."
Cons: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."

Pros: "The seats were comfortable and the crew helpful."
Cons: "More than an hour late in taking off, and the food is almost inedible - get the Air Canada chef on board!"