I liked everything: the service, the food, the cleanness. I flew last year with Qatar Airways, so I can compare. Emirates did much better! Especially their meals and service.
Warm staff, very responsive service. Well furnished cabin and comfortable seat and amenities. Excellent onboard wifi connection and very large comfortable restrooms.
The journey was nice, all the crews were very good and services are excellent
Great flight - Clubhouse met our needs, and the staff provided good service. Boarding felt a little chaotic, but given the size of the aircraft, it's always going to be challenging. Whilst the crew were friendly, the number of passengers meant that we received our breakfast items, but had finished breakfast before we were served a drink. Lunch was much better organised, and throughout the flight, the crew were attentive. Found the seats and ICE to be excellent. Disembarkation was fine, and everything possible to expedite the process was being done.
I take emirates because of direct flights Otherwise no Cabin crew niot friendly and never friendly across the airlines Planes old inside not renewd .. this is not an issue The issue is the poor service
The 2 sockets near me didjt work i had my phone by end of the flight on low bat and had issues to book uber thereafter Electrical sockets should work if emirates does not allow batteries Baggage claim in zurich took very long
Crew were excellent and the bar service and chat fantastic. Cheese board delicious. Amenity kit good, very disappointing not getting pyjamas on this leg of the flight and needed to reuse from earlier flight.
Fantastic service the managed to locate my checked bag on the plans as re-tagged it for my final destination.
Emirates need to improve the boarding process. There is no point calling for all First and Business Class passengers plus Platinum, Gold and Silver Skywards members at one time. Further to this, try channeling all these people into one entry point with no defined lines. It was chaos. The is a common issue on the Dubai to Riyadh flight. Poor effort Emirates.
We loved flying with Emirates in business class, the staff were fabulous, going above & beyond
Food has been disappointing in both legs of flight to india
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
These are one of the older seat arrangements facing away from the windows! Not particularly convenient sets. No storage spaces. NO COAT HANGING HOOKS. Inconvenient business class seat compared to any other airlines of similar class. Staff are excellent! Extremely professional, friendly. Food is good too.
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Great crew - old style upper class seats on the older fleet now feels dated
Premium economy more comfortable than economy, but not by much. Did was awful, do not try the omelette. Flight crew were helpful. Flight was delayed by over an hour. Overall but bad, arrived safely and thank God.
Looks like a local flight. Food was horrible. No entertainment system.
Very efficient and professional staff. Food was good and so was entertainment selection.
All good. Over four hours flight if provided snacks like Qatar Airways would be better
Crew and food was good, ok leg room if you don’t have a big box under the seat. And the seats are so narrow (I’m only 70kg), will consider an alternate airline next time
It never happened. Me flight from Doha to São Paulo was lated and the time of waiting for the luggage arrives when we arrived in São Paulo was about 1 hour and half. So it took a lot of time just waiting the luggage of flight that was already late, consequently we lost the flight to Recife with Latam Airlines and had to go to the Qatar office to arrange another flight to us to Recife, that one with Azul Airlines. It was more 4 hours waiting to this other flight to knows that this other flight was delayed too, total of 5 hours more at the airport to waiting to go home :/
Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face
Reason for travelling Tampa to Orlando is to fly Qatar Airline. we end up with American Airline. This was the miserable experience I ever had in my entire travel history. Flight attendants were rude. They hit my knee with the food cart and I was holding ice pack for 2 hours. I still have the pain after a week. WE boarded the flight twice because of the temperature inside the plan.
Terrible experience resolving missed connection after flight was delayed. 3 hour queue at transit desk, not enough staff, no organisation, worst ever flying experience.
Awful plane to Tashkent. Not even possible to sleep. In business class does not even recline fully
The Achilles heel of the experience with Qatar Airways is the Doha Airport, especially for travellers arriving into Doha and not transiting. This airport suffers from being ambitiously big and the immigration into Qatar being overly time taking. At the end of my particular flight in which my travel was ending in Doha, the plane parked at a very remote terminal, from where it took me 30 minutes to arrive just at the immigration counter, with fast paced walking and the time on a train inside the airport. Then, at the immigration counter it takes up to a minute or more to process each tourist visitor,due to time taking face and finger scanning processes and langugage barriers if there are questions or information to be exchanged verbally with the officers. If several planes have landed at the same time, it is not unusual that one has to wait 45 to 60 minutes in the immigration queue. In short, the frustration of arriving at Doha takes away all positive vibe of the airline, as the airline and the airport are heavily intertwined and are marketed together.
We have paid premium price for a business class Cabinet and we have received the old 777 with the following apart business class that is not to standard. It was very disappointing and it’s a very bad reputation for a premium airline company. This aeroplane should be the commission from being as a business class. We will pass this knowledge to our colleagues because the quality of business class in Etihad is not consistent and it is a lucky dip that sometimes you’re getting a good aeroplane and sometimes you’re getting their 30 years old aeroplane. The crew of the aeroplane have apologise and said that they hate this aeroplane and they have complained about it multiple times as well. Obviously Etihad is putting the economy in front of the Customer Experience. For the future we will not take this risk anymore and will fly with established company like emirates.
There was not any issues with the Etihad Airways. Staff was excellent and I love the variety of movies and games that they provided.
Was so disappointing. Business class with no TV, uncomfortable seats. Had much higher expectations.
Etihad Check In counter/Station manager in Heathrow was bothering and not helpful at all. They are rude and not customer oriented
It was an old plane with seats not comfortable and with little space for the legs. I must say that the previous flight I had was amazing on a very comfortable new plane
It’s a business class ticket but they didn’t give a lounge access
Seat space was tight and uncomfortable. There was hardly any cushioning giving me a terrible tail bone ache. Getting and out was extremely cramped. We paid for seat choices and felt totally ripped off. Food was mediocre. By the time the servers served 2 or 3 rows they ran out of this or that option as we saw on the inbound trip also. This is infuriating. Entertainment choices were extremely limited for such a long haul. The screen froze on occasion and did not switch off when the on off button was pressed. When it did it came back on its own in 5 seconds. The airlines has gone downhill since last year.
excellent, staff and boarding were all seamless and no issues, thank you!
Wish the flight attendants were more attentive in serving food
My baggage was not boarded and is still missing. I was only carring one piece of luggage and that is misplaced now I am stuck at mumbai without luggage. I had an onward journey from here
Unnecessary delays & Gate changes, so much inconvenience after 15-16 hours flight
Needs lots of improvement starting from crew/staff attitude, cleanliness, better quality food & in flight amenities.
Old and filthy aircraft Boarding was free for all with no zones
Very old and ill maintained flights. Seats didn’t have proper cushioning. The entertainment system was a joke. That’s the least one can expect from a 19 hour long flight.
Flight was delayed in phases from 84ppm to 2am. And at 2am it was cancelled. Only refund option provided and no stay was provided. Poor communication throughout and shameless behaviour from the airline with no regard for seniors citizens and those travelling with children.
Poor entertainment. Charging station was broken, not clean washrooms, 6hrs delay , no apologies given
Very bad experience luggage never made to destination no help form airlines staff aircraft was old crappy forts staff service bad airlines staff
The boarding experience was very organized and easy to follow. The flight was pleasant and the food provided was also very good. Both Delhi and Mumbai airport have metro connections which make getting around much easier.
Horrible flight. No entertainment or WiFi for a 14-hour flight. No explanations either. I’ll never fly Air India again.
Aircraft condition poor, no inflight entertainment, broken seats, seats worn, split armrests, flat seat cushions and seat would recline. Aircraft needs refitting completely!
