Everything was great but the food portions and quality was awful
It was great, a little more leg room would have been better particularly since we were in premium economy
Excellent comfort and entertainment. Service poor..Food average with little choice.
Comfort poor, little leg room, cabin temperature too hot. No free entertainment. No complementary drinks. Overal experience poor and would not travel with them again.
Comfort good. Service as usual poor. Cabin temperature as usual too cold, about 15 degrees
The plane was clean and well maintained the crew members were professionals and friendly and the food was good
Flight was delayed by and hour but were informed beforehand
Charged for internet that never really worked. The food selection was just ok.
Poor flight aircraft very old Crew was friendly 1 person though
Flight was pathetic, felt like a old plane was modified and brought in service. Didnt like the aircraft at all. Crew and services were good.but aircraft totally dissappointment.
The flight was delayed by an hour. Made the connection uncomfortably tight.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
The flight was delayed and I was stressing the whole time about whether I would make my next flight.
Crew were friendly and very helpful Plane was clean and the legroom is standard. Overall a good flight, no complaints.
Not enough time between connecting flights. We had to run through the Frankfurt airport and nearly missed our flight to the US. Extremely tight seating in Economy. No room and I'm not a large person. Please prevent any seats from reclining so my kneecaps are not destroyed again. Entertainment system touch screen did not recognize inputs. Seemed to be a problem for many. Crew were very nice and the food was not bad.
Staff are really not attentive. Seem rather disinterested in attending to the customers in general.
Slightly delayed but still a more comfortable experience to take a real airline instead of a budget one.
Definitely service quality is going down. With all those flights delays and several days luggage delays Lufthansa reputation of used to be a reliable air line is now compromised. The flight from JAX to Washington was almost 4 hours delayed: as a result I never checked-in at Warsaw Marriott Hotel and was not refunded. My Delsey hard shell luggage was destroyed (got a big crack on it!!!) upon several hours delayed arrival from Frankfurt. On my return trip my 2 luggages did not arrive with me to JAX and I only was able to get them 2 days later. The online agent with a heavy accent spoke broken English and was not able to provide me with information on missing luggages. Guys, you need to do better.
