From the checking in process making sure that the correct groups board in order, the food on board included in price of air ticket with a special request for dietary requirements, to arriving ahead of schedule and great WiFi connection included on board.
Crew was great, service was good, flight went well. Originally, the flight was advertised with WiFi… including during check in… and nada.
Aegan Airlines compensates for its outdated business-class seats with excellent food and onboard crew service. Launge was also excellent.
The crew aboard Aegean were excellent, they picked on our son’s anxiety and immediately came to the rescue to see what they could do to make it go away.
Flight had delays as always. It has been very disappointing as the last 4 times I’ve travelled with Aegean we always had delays.
Agean Airlines are the best!!! Kind and pretty personnel willing to help you any time! Kind with the kids and smiley faces! And the only airlines to serve food and drink for free! Yes! This is GREEK HOSPITALITY!! Great job!!
Just ok. No much of a great travel experience. If you need point A to B they are ok.
Η πτήση εμφάνισε μεγάλη καθυστέρηση και λαμβάνοντας υπόψη το γεγονός ότι επρόκειτο για την τελευταία βραδυνή πτήση, ήταν ιδιαίτερα κουραστικό για τους επιβαίνοντες.
More leg room, great if crew could move people before flight (ie if 3 in a row, offer to move 1 or 2 to an empty 3 seat row rather than let people move themselves after takeoff
Θα πρέπει να υπάρχει εστίαση στη γρήγορη και εύκολη επιβίβαση/αποβίβαση
DO NOT book with Kayak or a third party travel agent like Underpricers. You will regret it.
Excellent service from LOT!!! The entire experience was smooth and comfortable. The staff were friendly, professional, and very helpful throughout the journey. Everything was well organized, and the service was excellent from start to finish. I would definitely fly with LOT again and highly recommend it!
Good in general, but i think the chair is not comfortable for traveling more than 2 hours ..
Stuck on a plane for 6 hours due to a technical or mechanical issue.
No WiFi and ok comfort in business class. Home safe I guess that’s all that really matters.
The flight itself was pleasant and on time. Crew was very good. However, breakfast food was barely acceptable. Unfortunately this satisfies the recent industry standards. I asked for a sandwich with ham (another choice was cheese), but received a sandwich with roast beef.
Plane is super outdated, seats not that comfortable for business class. Lounge also out dated. They need to catch up to 2024. Don’t think I’d ever fly again.
The staff was good. Very friendly and respectful. The airline not so much. They aren't very informative at all.
The worst experience ever! They never told me I had to transfer my ticket at the ticket transfer counter. They moved me to a flight leaving the next day, which was also heavily delayed. The staff at the airport were rude and not helpfull. I'll never travel with this airline again and will not recommend it
The boarding was delayed several times. The take off was two hours late.
It was very bad. We were delayed for 2.5 hours. After 9 hours traveling from Vienna to Washington my airplane was not on time. It was very frustrating
I was in the premier economy and enjoyed the room and the comfort. Although I will say that it would take a real expert to make the location of the place to plug in headsets and chargers more difficult. With all of the room available it makes no sense to bury those connections and to make it so difficult to use them. The couple in front of me needed to use the cell phone light in order to see where to plug in a charger. The seats are comfortable and the food was good.
Flight delayed with no explanation. Boarding was confused (proceed to plane, go back to waiting area).
Booked economy. Seat felt like it was a bit more roomy than my last trans Atlantic flights. I had a nice person sitting next to me. Everything was as good as it could be considering you are 35,000 feet up in the air and in a metal container. Beers, wine, food were all readily available. Plenty of movies and shows to watch. Friendly flight staff
We were delayed three hours from Montenegro to Vienna on our outbound flight and then rebooked an extra leg on our trip to the US. Our bags, which Austrian made us check in in Montenegro even though the flight was barely half full, didn't find us for ten days. Then, when we asked for compensation for the delay we were given the runaround that the flight originated outside of the EU. Next time we fly Turkish Air.
The flight was delayed for 30 minutes with no apparent reason. There is no entertainment at all, and no USB or electric outlets for charging your phone or tablet.
They lost our luggage and there has been no news for 5 days. I called their office and they said they can’t help us, we don’t do anything about it.
There was not enough sparkling water and beer during the flight. Coffee was not hot
From all the segments I flew it was the only one I did not get the option to choose ni seat, I did not get the quality of seat I had paid for. Crew was nice, airplane was clean, but no food, only water and a small courtesy chocolate. Everything else you had to pay for.
Premium Economy is good value in comparison to Business Class. Not all the perks of Business but a lot of leg room and wider seat and elbow room. Food was very good. I even asked for a Gruner Veltliner wine which was not on the trolley and the attendant went into Business/First to get me a glass. Nice little touch. I would like to have a wider selection of music -- more 70's-80's (guess how old I am).
As always, Lufthansa checked my carry-on luggage, even though I was in front of the line. No other airline in the world does this. It's so annoying and unnecessary. There was enough space for it in the overhead bin. It's a TUMI Continental Carry-On. If you have the chance, rather fly easyJet or Condor on this route.
Someone sat in my seat and this made boarding protracted and unpleasant. The stewardesses kept saying, “it is important that everyone be seated — or we will be further delayed,” but for a long time they did not tell me where to sit. At the end of the flight a baby screamed loudly for several minutes and it took ninety minutes (!) to get through EU passport and customs. We had to stand the whole time in a an overheated room. The seat on the plane was narrow. These things are not all Lufthansa’s fault but they made for a somewhat unpleasant trip.
Everything about the flight was excellent except for the fact that we had to wait one hour on the tar app and then I had to race to catch my connecting flight with the next stop
The flight on time, flawless check in and boarding process, the crew was very friendly.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
Crew were friendly and very helpful Plane was clean and the legroom is standard. Overall a good flight, no complaints.
I did not like that they failed to put my luggage on my connecting flight to Athens. I was promised it would be located and delivered within 2 days but later told there was no information on its location. This caused me to have unplanned for expenses because I then had to purchase new clothing to wear on my vacation. I did not receive my luggage until my return flight home. I will not be traveling with them again.
Very timly. Great service !!! Pick up after meals can be swifter.
Straightforward boarding process. Pilot kept us informed during the flight, especially highlighting the fact that we would experience "significant braking" when we landed on the short runway in Florence. The flight attendants were pleasant. My chief complaint is that I was stuffed into a seat in the rear of the aircraft (row 29?). The seat pitch was soooo tight that my knees were hard against the seat in front of me as soon as I sat down. One inch more room would have made a difference. Thankfully it was not a super long flight, but it was quite uncomfortable and I had to work out the kinks in my knees once I deplaned. Is it really necessary to have the rows this close together??
Would not let me board with my fragile guitar so had to check it in. Who knows what the icicles did to it. Not happy. Had to run to catch my connection in Heathrow. After a bus and a train? Was asked by a guy in the middle seat to change my window seat with his girlfriend's middle seat further up in the plane and I was insulted. What nerve! The food was unhealthy and the seat was cramped. Could not wait to exit.
need more US friendly food options. Directions on getting to the next gate were terrible - resulted in long walks to the terminal and then finding I couldn;t enter there and had long walk back, then train to security then train back to where I started in the first place
We never made this flight due to the flight from Barcelona being delayed, which I have reviewed in a separate review. But I can tell you that the Delta Airlines flight that did get us home, I am extremely happy with them and their crew. The only one person that I would praise within the entire part of BA is the girl I spoke to in the call center in India. Who completely understood, was dedicated to a resolution and was a complete realist in the situation. Unlike some of the people who don’t care about the human element and stick you on a flight whenever. She got us home.
Wonderful service and comfort. Attentive and careful. The food was also better than US carriers. Highly recommend
Very bad check in service. They hardly spoke of any English - at least in a way to communicate. Downgraded from Business due to seat malfunction. Could not even allocate a seat in economy with an empty seat next to me. So called manager at check in was a total waste of time
Our flight BA638 was cancelled with very short notice. It was supposed to depart at 7:25am. We had left Chichester at 3:30am in order to make the flight, and we were notified of the cancellation while en route to LHR. We were told the cancellation was necessary because a plane had not been scheduled to be at LHR for this flight! We were rescheduled to BA636. This flight was supposed to depart at 11:00am but didn't actually take off until ~12:30pm. Consequently we arrived in Athens several hours late, missing out on half a day of our sightseeing time. We had booked transport with MyTransfers to pick us up at the Athens airport and drive us to our Hotel Adonis. I was unable to get a refund for this service because our flight was so delayed. They required 24 hour notice of pick up time changes. I instead had to pay for a taxi at the airport. I have tried to fill out a request for compensation online but have been unsuccessful. How can I get help for filing a claim?
It was ok but not at a business class standard No entertainment system available which is poor for a 3+ hour journey Food was ok and service was good though
Late boarding with inconsistent excuses. Bulk head seats were very small and uncomfortable. 1 tiny candy bar and a water were only food provisions. Food for purchase was unavailable.
