£574 Find cheap flights from London Heathrow Airport to São Tomé

Great airline, new, comfortable and quiet planes. Plenty of leg room and state of the art entertainment system. The big downside is the connection in Lisbon. The airport is small and a bus is needed from the plane to the terminal. Is a mess, takes a lot of time, nobody gives an explanation, boarding zones are not honored, etc.

Very efficient boarding - other airlines could learn from them. Friendly, efficient crew. Red eye flight, so dinner meal was irrelevant. Breakfast could have been more substantial. Seats reasonably comfy.

I suspect that there was an item pilfered from my bag at the TAP automated check-in counter on March 26th at Heathrow Airport around 11:30am. I think that the employee assisting me with my bags took something out of it when I was not paying attention because today, March 27th there is a notebook missing. Please check the camera to see if indeed this occurred. My description: Male, African Decent, 5'8, 180lbs medium build, wearing trousers and a jacket. Employee description: Female, Indian Decent (guessing) 5'7, slight build. Flight 1359, London to Lisbon.

Ground staff at Rome gate & boarding were rude and unhelpful

The quality of the aircraft and the professionalism of TAP's staff were perfect. The quality of vegan meals can be hit or miss depending on the airline and the city of departure; on this flight, our vegan meals were quite good. The boarding process for the connecting flight in Lisbon could have been organized a bit better, but it did not spoil our overall experience with TAP, which was excellent. I'd definitely recommend TAP to others.

TAP Air makes you take a bus on arrival or departure, making it difficult for passengers to make connections.

I needed to add "Special Request" meal for myself and my trveling companion,and I ended up having to call their Customer Service. It took a while to get through but eventually I connected with a very proffessional and nice representative who took my request. In the middle of the conversation we were disconnected , as I was trying to all back, the TAP representative actually called me back and confirmed the special request for meals....he called me back from Portugal ! I was absolutely amazed,because that does not happen here in the USA. Perhaps some of the other airlines can learn from TAP's Customer Service. TAP's website at times can be difficult ,such as adding my TSA number. Ended up having it added at the TAP desk at the airport.

O comissário não nos serviu bebida no jantar. Quando voltou somente serviu água.

Very little space between chairs, making any long travel very uncomfortable. Food is also very basic.

This would have been an okay flight, had it not been for the following. At the boarding line they had another line for luggage control of some kind, basically they weighed your carry on luggage together with your personal item together (in my case my backpack), and if it was overweight they asked for 125 euros right then and there. We basically couldn’t board without forking over the 125 euros. It was insane the price. I’ve paid maybe 50 euros in the past for overweight carry ons but 125, more than double is unjust. I flew TAP from Florence to Lisbon and we had no such treatment nor weighing of our carry ons. And then when we flew from Lisbon to JFK, they had a whole line of individuals asking them to fork over the 125 euros. Their weight limitations is considerably low compared to other airlines. Very upset. In addition the bathroom on board had a good amount of water (or maybe even pee) in the bathroom floor. In addition the the garbage slot in the bathroom was over flowing. This was at the start of the flight so it was clear that no one had cleaned the bathroom. In addition they tray tables were also not clean. Mine was covered in a sticky substance and I ended up having to wipe it down myself. I did my best to avoid using the bathroom again during this 7 hour flight. And when I told the stewardess of the bathroom, she said it wasn’t their job to clean the bathroom, which could be true I guess. You would think an airline was more sanitary especially after COVID. Would Not fly TAP again and do not recommend. Spend your money elsewhere.