£1,055 Find Cheap Flights from London Heathrow Airport to São Tomé

Boarding experience was awful. TAP claims I did not have check in luggage with tickets. I went 3-4 check in agents until I finally found a helpful kind agent who checked in my luggage with no fees. On top of that our flight was over 2 hours delayed with barely an apology or explanation.

Flight being delayed for 35 minutes had me lose the connection to my transport

boarding is so disorganized, i was literally appalled at the boarding experience

Comfortable but not Polaris or Delta comfort Business Class. Overall 7 out of 10

The long wait at JFK made the trip horrible. Also not having enough buses when we deplaned was annoying

Terrible! I had to cancel our flights due to my wife Carmen requiring an unexpected second cancer surgery. I first contacted orbitz about obtaining a credit due to medical interruption and orbitz directed me to TAP. I contacted TAP and the representative directed me back to orbitz and refused to even explain what TAP’s medical interruption policy was or how it worked—I wanted that information for a second call to orbitz. Terrible service at a particularly difficult time.

Food was edible, not great, and served by attendants who looked like they really were not happy working the flight. The section I was in was too warm making the 11 hour flight uncomfortable. Other areas on the plane were fine.

Checkin was very slow, we had checked in online and hoping we could do a bag drop at the airport. However everyone with checked bags had to queue up and it took over 40mins. Our advice arrive extra early or you will be rushing to the gate.

On time, politeness, food okay but entertneiment mediocre with only old movie and the so called new we’re 2 or 3…

Do you have a bad service And And treat customers terrible