Austrian Airlines help and service was fine, but Kayak misled us into believing we had purchased a Business Class ticket. In fact, the tickets were only upgraded Coach Class tickets with luggage restrictions that belonged to the Coach Class. Very disappointed! Paid over $$$$ 9K for the two tickets. Very disappointing!
Quick and organized boarding process, friendly staff but not as many snacks and drinks as the previous flight overnight
Five star experience all around except for my seat, which was broken. It would only go down 70%.Of the way. It defeats the purpose of buying a business class ticket if you don’t actually get to lay flat..
I love this airline.God bless CAO and the whole staff of this company
Great staff, efficient and knowledgeable. Very helpful with others and considerate towards those with children
WiFi would have been nice and some more powerful usb ports, available ports could not keep my phone’s charge much less charge the phone.
Not so good. I paid for a preference economic seat, and I couldn’t incline it back because it was blocked. They explained me that because is the last before emergency exit. The company new that but it was not explained in the seat selection
It was on time. Snacks could have been provided for free.
Tirana was crazy check in and getting bussed to another gate. Both Germany stops were intensive customs but organized, but that wasn't the airlines problem. The crews were fabulous on the planes. The announcements were not easy to understand in English, slurred speech. Customs inthe US were fast. We waited for luggage, three later arriving planes had their luggage and left before us
Business class old style from 10 years ago. Ok for short flights but nor for 12 hours journey. The passenger near the window have to jump over the passenger seat aisle side or wake him up to upright the seat. That’s not the business class that you expect on long night flight. Seats are not so confortable. And believe it or not no wifi!
The plane was late (as was my flight out from Birmingham the day before)
Hectic boarding process. I upgraded to business class which was no different than economy except for the food service. Totally not worth it.
The flight was delayed by an hour. Made the connection uncomfortably tight.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
After living in Europe for five years and flying with Lufthansa and KLM airlines, I’ve realized that United Airlines is now a budget carrier. The flight attendant are not friendly. The seats are not comfortable. And everything comes at a cost. I will be flying with KLM and Skyteam like Delta to the US going forward no doubt. United Airlines is not what it once was:
I came out early, 4 hrs before departure. The flight was changed 4 or 5 times with few minutes between new and schedule time , then 30 minutes delay, then up to 2hrs 30min delay. When I arrived in Frankfurt, no one help us to lead to the custom service. After almost 1 hour asking around then we must line up for another hour to get overnight and rebooking the next flight. We must find out how to get to the hotel by us self. The shuttle bus driver in Germany was not nice, speak German to English speaking and we must predict what she / he tried to tell us. We got up earlier and tried to not coming late to the check in and immigration procedure (we were told by the helping center that the immigration used to be over crowded) then we came there it was almost empty, then we must stay in the airport for hours not necessary. We got the coupons at the airport for compensation for waiting for delay flight for NOK 75 ( as low as 6 Euros) It is not enough to buy food at the airport price and Norwegian cost of living... How to drink a cup of cappuccino for NOK 72 when the stomach was empty for food in 16 hrs (from dinner at 6 pm the day before to 16 pm the day after) At the hotel in Frankfurt, we were offered two options spaghetti with biff or vegan food and a drink for 18 Euro. Almost 60 passenger ate the same food and I was remembered once time in former Soviet Union in 80's I travelled with Aeroflot and the passenger were stranded in the hotel for next flight and we were also offered only one choice of dinner, if we were hunger we must pay 1$ for 1 egg and another 1$ for two loaf of bread and butter. I can't believe Germany is to poor and inferior service like former USSR in 1980 decade. My good remembering of Luft Hansa disappear and changed totally by this service I got this time.
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable. Also my luggage did not make it onto this flight and when it finally arrived home the handle of the luggage was all ripped. I will have to purchase a bag again.
No food just water No entertainment possibilities. No jacks to charge phone or anything
