Daily cleaning, installation of cabin HEPA filters on flights from London Heathrow Airport to Wellington
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Scores according to KAYAK customer reviews
Pros: "Crew was amazing and aircraft was brand new."
Pros: "Excellent care of crew to ensure social distancing is adhered at all times."
Pros: "Good experience overall"
Pros: "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
Cons: "The staff doesn't make double check before check in our bags that's why we went without our bags very poor service and not helping supervisor"
Pros: "Comfortable seats, nice entertainment and food"
Pros: "Crew was good, flight was on time."
Cons: "They could have given the amenities, which I think they forgot"
Cons: "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
Cons: "No it was good"
Pros: "Very pleasant and helpful"
Cons: "All good"
Cons: "Improve cabin comfortable"
Pros: "Crew, food, drinks, and seats were fantastic"
Pros: "All good."
Cons: "Actually, pretty all right, so no recommendations."
Pros: "Crew were great! Emergency exit was great too"
Pros: "As usual Emirates deliver a very good prduct to be relied upon where ever and whenever you travel."
Cons: "The lunch was not very hot."
Pros: "The service was great and the entertainment tv worked better than the first plane."
Cons: "We waited a lot in the bus that took us to the plane without moving. It would have been better if we stayed in the waiting area until the bus and the route was cleared to take us to the plane."
Pros: "The size of seats , the food and the service"
Cons: "The entertainment system had few glitches but workable ( flickering banners of the channel or sound, volume"
Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Cons: "Crew some times get angry and work without passion"
Cons: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Pros: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Cons: "The headset didn’t work properly so had to listen to music and movies through half the earphones."
Pros: "Everything. Nothing negative."
Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."
Pros: "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
Cons: "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."
Pros: "Quantas Operated by Emirates is definitely not Emitrates standard."
Cons: "Did not happen. Flight was purchased fraudulently and fortunately was caught by Emirates and Amex. Please REMOVE all my contact information from your website"
Pros: "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."
Cons: "Request to allot passage seat on 30th Nov"
Pros: "It was a smooth and pleasant journey."
Cons: "Menu options were somewhat limited"
Pros: "We got upgraded which was a lovely surprise!"
Cons: "Nothing with the actual flight."
Pros: "It was an enjoyable flight"
Cons: "There were not proper announcements for delay of flight. Flight moved from gate while overheads bins doors were still open, lots of passengers were still standing, walking in the aisles. Even though I told Steward not to wake me for the meals but still I was woken up 3 times for two serving of meals."
Cons: "The crew was not friendly and very slow. I was flying with an infant and a child and have had excellent experiences on a number of other less expensive airlines and I am disappointed that I had bad service on Emirates business class."
Cons: "Slow Internet"
Pros: "Boarding process followed at LHR #3 was well done and organized, made good use of passenger's time. Desk personnel at LHR #3 was professional, as was crew on aircraft into Dubai."
Cons: "No breakfast (had sticker on seat to wake up if needed) and ended up awake whole flight. Flight for LHR to Dubai did not provide breakfast although 1950 -> 0550 red-eye flight"
Pros: "great lie flat bed, was too tired to take advantage of the service"
Pros: "This was my first time getting a bump up to First. Loved the dining options and comfort level. Staff on board were wonderful. Shower a particular novelty but it did perk me up prior to landing."
Cons: "I cannot fault anything about his experience. Simply fantastic."
Pros: "Emirates flight was amazing"
Cons: "Bug in Kayak app cost me £60 through the flight not being confirmed and having to rebook. Be vary wary of the Kayak app."
Pros: "Timing, service, comfort"
Pros: "I felt that the crew kind of forgot about us; there were lots of trolleys going by with drinks but each presumed that we had been served. I also felt that the crew in this section weren't friendly. I know it was an extremely busy flight but there wasn't much eye contact with the some of the crew, I felt that the stewards (men) were the least friendly."
Cons: "The food was bland and boring but i do like having real knives and forks. The white wine choice wasnt good. The crew didn't seem that familiar with the types on offer, ie savignon blanc, chardonnay etc. They just handed you the wine and hoped it would be ok. I felt for such a long flight the crew could have announced that if anyone would like extra snax or drinks then feel free to call a member of the crew or even go to the kitchen and ask. Wifi was offered on the flight but it wasn't explained how to use it so I didn't have this facility as I couldn't connect! Once we asked it was explained but I still wasn't able to connect. Would be helpful if this could be explained / announced to the passengers."
Pros: "Just the check in"
Cons: "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."
Pros: "same as above"
Pros: "Safety, on time, A380 is better than B777 (comfort)"
Cons: "Food, i like the hot bread rather than cold bread"
Pros: "The A380 was much more comfortable way to fly than the 777"
Cons: "I disliked the food"
Pros: "The staff was nice, pleasant and attentive!"
Cons: "Loved everything!"
Cons: "Us passengers are obviously an inconvenience to the crew"
Pros: "Good space"
Cons: "It's unfortunate that when you order a special meal you dont get your drinks until after you have eaten your meal. and if you end up waiting then you end up having a cold meal. It would be great if this could be changed"
Pros: "I liked everything particularly the spacious seats."
Cons: "No vegetarian food option. Seat uncleaned. Last seat on plane separate from family with people constantly standing next to and bumping at toilets - little consideration fro Covid-19"
Pros: "Thank for the great staff"
Cons: "The chicken dish was a disappointment q"
Pros: "Nothing really."
Cons: "I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more. I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me. I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me. I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too. The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before. Overall disgusted in the service."
Pros: "Crew were excellent"
Cons: "The entertainment screen was hard to interact with."
Pros: "Good seat, great service. Typical quality QANTAS flight - perfect"
Cons: "Maybe the seat could have been more comfortable."
Cons: "Arrival at Terminal 3 at Perth Airport was a real disappointment. It took more than an hour to get through passport control and customs. Woefully understaffed and exhausting after flying from Heathrow and arriving at 11.45pm. Makes me think twice about flying qantas into Perth"
Cons: "The food was poor quality."
Cons: "Too dark to see to get into my carryon and then lost something out of it but couldn’t see it"
Pros: "This flight was pretty roomy since I had a whole row to myself."
Cons: "When I checked in there were 2 employees behind the counter ignoring the line of people dropping off checked bags and 1 employee actually working to take checked bags. This is the third time in a row that this has happened on a Qantas flight for me."
Pros: "Crew was great..easy check in for a techno dinosaur like me."
Cons: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Cons: "food wasn't good"
Pros: "Flight attendants where quality in their delivery of service Food was good (Chicken salad)"
Cons: "Staff that maned the gate clearly a novice or untrained. His coworker seemingly not bothered if the job was done correctly or not. Resulting in multiple bags being lost. And not just mine, at least 4 people had baggage lost due to lack of care and attention Absolutely dier."
Pros: "Nice crew"
Cons: "Delayed by an hour. Gate change to a gate too small to accommodate people. Food was pretty ordinary. Seats very cramped."
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Pros: "Watched movies to pass the time. Trip uneventful but 2 hours late"
Cons: "The announcements by cabin crew on board were hard to understand as English not first language"
Cons: "The seat for leg was discomfort!"
Cons: "My business class seat was the bulk head seat. I paid dearly for this ticket and was scheduled to do business in Sydney when we landed. Having both the bathroom and food prep just beside the bulk head seat means that the staff needs to mandate a quite environment so that those persons in those seats can sleep. The staff fraternized with the passenger and I was unable to sleep. I should have been warned about this seat selection. Also the curtain that separates the areas should provide more sound proofing ability. Devastated upon arrival. This was one of my worst Qantas experiences."
Cons: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Pros: "That I didn’t have to get up so early."
Cons: "Didn’t like coming via Dubai - parents have no control of their children. Tearing my hair out."
Pros: "Ahh Qantas. What a relief after an internal US flight on a US carrier. Spacious, comfortable, on time, good food.They even comped us for luggage delayed that was not their fault."
Cons: "Nothing - all good. Thanks Qantas for showing us how it can and should be done."
Pros: "Staff were friendly. Enjoyed getting a meal included in the ticket for everyone."
Cons: "Could be more of a range of movies to watch"
Pros: "The staff are some of the best in the sky"
Cons: "The usual riff raff amongst passengers"
Pros: "Quick boarding process, good food, and good entertainment selection"
Cons: "My headphone didn't work properly. The left ea side didn't have any sounds and the right side sometimes scrambles."
Pros: "Checking in and boarding was good and reasonably fast. Room available for everyone's hand luggage. Toilets were reasonable. Food in economy was ok."
Cons: "No hot USB port in economy. Inflight information system is old and screen resolution and contrast is not so good. Best to use own headphones."
Pros: "Best entertainment on the market, movies and music for all customers not only teenagers and families"
Pros: "Helpful crew. Seats so close together, very difficult tou get out to use facilities. Meals tasty."
Cons: "See last comment above."
Cons: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Pros: "Nice crew. Nice food. Nice movies. Smooth ride"
Cons: "They did not have vegetarian food in spite of my request."
Pros: "Staff were wonderful"
Cons: "The only thing I found was the seat where I sat was a bit noisy. I had to have the sound on my movie turnd up loud to drown out emgine noise."
Cons: "This was actually promoted on the site as an emirates ticket and only after id purchased it did i figure out that it was actually for Emirates Airways sister airline Qantas Airways! I tried to change my dates after I bought it and dealing with Flight network -where i bought it from - was a nightmare!! I wouldnt recomment this at all."
Pros: "First Lounge is good."
Cons: "Seats are old, lumpy and don't work half the time."
Cons: "Paying extra for seats. Having to contact each airline to get seats together. Size of seats"
Pros: "Service is great and crew members are very friendly."
Cons: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"
Pros: "As I stated previously, I am blind and found the special assistance Qantas offers invaluable. Every crew member I interacted with was polite, thoughtful, warm, attentive, and extremely helpful."
Pros: "Crew are professional and food is good quality!"
Cons: "The cabin is way too old and out of date, especially considering alternative business class options. Time for an update Wantas before it hits your bottom line (if it hasn't already)."
Cons: "Hot food disgusting."
Cons: "Flight was delayed by 1 hour"
Pros: "I liked that they accommodated my dietary restrictions"
Cons: "I didn't like the seating. It was really cramped"
Cons: "The plane was freezing cold even with multiple layers and a blanket"
Pros: "Should have put me on one of the Qantas flights that left sooner, no explanation, no compensation."
Pros: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Cons: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Pros: "The staff where excellent as was the full process from getting to the airport to disembarking. Would like to fly with them again"
Cons: "We have an autistic child and to get the seats that are most suitable for us proved very difficult. We got there in the end but basically they have said that that if we want to get our seats before check in opens we need the pay. We have never had to do this before and I was very shocked and surprised. They eventually relented and resolved the issue however the damage was already done. For a company that is associated with the local autism society I was very disappointed that they don't recognise it for the challenge that it can be."
Pros: "It was a Qantas flight not an Emirates flight for your correct information."
Cons: "I was hoping to be on board an Emirates plane notQantas msybe another time"
Cons: "food was probably the worst airline food that I have ever tried to eat. Wasn't even able or wanted to eat it."
Cons: "I ordered gluten free food and it was really bad. 1 fresh apple in the 24 hour flight. For some reason, the people who design this food think that just because a person is gluten free, you can give them the worst gluten free bread! Just leave out the bread and make the food a bit more fresh and interesting."
Pros: "This leg leaves me usually very hungry. Crew gave me extra meals after service was complete Thanks!"
Pros: "Phone customer was the best when called with questions"
Cons: "Entertaintament screen is way out of date and too small"
Airlines flying from London Heathrow Airport to Wellington have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from London Heathrow Airport to Wellington
Masks required on board, masks provided on flights from London Heathrow Airport to Wellington
Social distancing seating
Middle seats unavailable to book on flights from London Heathrow Airport to Wellington
Testing for antibodies, testing for symptoms for flights from London Heathrow Airport to Wellington
Waiving of change fees. Search flexible flights from London Heathrow Airport to Wellington