Because of the long lay over hour, Rwand Air offered a free hotel accomodation and transport. This was highly appreciate d
Pleasant, relaxed flight. I had 2 seats to myself, which was a bonus. I couldn't find a flight tracker ap so I could know where we were but that's a minor complaint. On the plus side, the passenger announcements did not come through my earphones but were on main speakers only. That was a nice touch.
Flight delayed by 3 hours 45 mins and no explanation given or apology. Rebooked on a flight departing to final destination 48 hrs later and baggage not delivered.
My outbound flight was grounded in Lusaka so we never made it to Paris. DO NOT fly this airline you will be stranded and your plans will be completely disrupted
Inflight entertainment with electronic charging stations can help during a long flight.
The flight was delayed with no notice. No inflight entertainment. Communication is vital in any business.
Poor communication: Flight come directly to kigali , didn’t come via mumbasa. Favouring to Rwandan passenger to move from economic to bussiness class after flight depart. Where they don’t asked other older passenger who need more comfort. Rude staff : chekin airport at Mumbai. Talking in local language (marathi) while serving and no sorry no thank you attitude.
Great flight. I didn't watch the entertainment. I used my iPad the whole flight. But, staff was great, smooth flight, comfortable seat (business seat 7A) and food was really good (I'm a vegetarian).
No food was served on this short flight and we had no entertainment. Please add a box to check. We were served delicious Swiss chocolate though! The boarding process was fast and the crew very friendly.
Water bottles could be in more sustainable packaging than plastic bottles
Made us gate check carry ons Then didn’t get them on the plane. Service they used didn’t deliver our carry ons for more than a day Total mess
Horrible!! The WiFi was not working, the food was awful
Best international flight I have had in a while! Far superior accommodation, services, food and general experience compared to U.S. airline companies.
Very nice crew and great food. Easy to board just wish the flight could be shorter or seats more comfortable or more room to walk around when you get cramps in your legs from sitting so long. Crew was great and attentive and really was good food.
They lived up to the Swiss reputation of excellent operation in all aspects. Zurich is a great place to make connections to other parts of Europe.
I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
The food was good. Most the staff was pleasant. The flight would be drastically improved with WiFi on a long international flight.
Flight from London was delayed so missed the connecting flight. Taking 2 days to get to destination which should have only taken a few hours.
Too cramped up for the better seats I paid for.
I didn’t like my seat in my return flight from Montreal to Orlando at all; considering I paid extra for better seats. That middle seat was cramped up way too much.
Suitcase didn’t arrive to Stockholm. Chairs y comfy and not even water is offered
Bad baggage and people management at boarding forcing me to dispatch my bad despite being the perfect size and respecting everything perfectly, whereas many did not and many free empty spots on the plane as usual… making me loose time and my planned bus at arrival to go to Geneva. Costing me 100 euros extra! So Brussels airlines needs to refund me
I never board the flight. My visa was delayed and when I tried calling Kayak, no one answer and I still have not heard from anyone.
All great. Very efficient. Good emails that kept us in the know
Original flight was canceled, booked another one and find out when checking I was on the waiting list. Horrible experience
Actually this is my first time using airline I was in every single thing that happened throughout our journey, the appearance of the plane inside furnished about the seating the flight attendants and many many more I was so excited throughout thank you Brussels Airlines for the great service.
On board service was decent. I like the legroom at UA that seems to be more than in other airlines
We had a good flight experience with this airline despite reading many negative comments
The crew were amazing. They should improve the inflight entertainment
The plane was ok, I was in business class and was surprised there were no pods and each seat was right next to another one. That said it was comfortable and the food and coffee were good. Entertainment wise again I was surprised to see only movies and no TV shows. Check-in at Toronto Pearson was an absolute disaster, which was especially disappointing as I was a business class passenger. There was no dedicated staffing for the business counter and four (4) airlines employees assisted one economy class passenger for about 15 minutes when one could have easily assisted me. Overall room for improvement, particularly in the on-ground experience and airplane infrastructure.
The plane was old and the luggage racks above us were visibly shaking during turbulence. Water was dripping on our heads during landing. Our flight was over 2 hours late departing but we were not updated or told what to expect as the screen at the gate continued to read “on time”
It is nice and great but the houstees crew are all the way back arguing with customers and behavior issues same of the crew i saw that also all the trips were very much butter!
The crew was not helping us in the airports ..Very bad experience..the washrooms are not meeting the expectations..need more good service... The hotel service was good but there is a very long wait time which wasted time to go through..
Need to do a lot of improvement on service and cleaness
Checking in wasn't organized, too many so-called diplomats were jumping line while everyone was waiting in line. They should have their own line not to impede on other passengers that was also waiting to be served. We all paid money and there should be no discrimination because everyone's money should have the same value diplomat or not! If they want to give diplomats some special treatment then let them create their own check in desk and not treat other passengers some that are (elderly, some with children, pregnant women) making them stand longer in line than necessary just because people are jumping line 😡
Food hardly ever changes Videos not often updated for often travel.
Traveling with Ethiopian is always a good experience. I also enjoy the stay at skylight hotel in Addis
Food quality was low for business class. No snacks between meals. Very confusing “One World” participation. This airline seems to be part of the program but doesn’t recognize the benefits to customers (luggage allowance)???
Due to the operational delay with Southwest, I missed my connecting flight in New York. Southwest rebooked me with Turkish. Southwest paid for my accommodation in NY, but did not provide food at the hotel. I ended up spending 34 dollars on my dinner. Moreover, in Istanbul, where I transited, I had more than 10 hours of layover without access to the Turkish Lounge. I spent 117 USD to have access to the Yotel cabin for only 4 hours of rest and recuperation from jet lag. This was the most painful trip I have ever had in my life.
Cancellation was really bad no organizations at all and I want to choose a direct flight for the 18 January counter agent does not allowed me no even to speak was rude I was forced to got a third world country flight
There is nothing Royal about Royal Air Maroc. Old planes, poor service, no entertainment and everyone of my 4 flights was late.
Good! except for the in-flight announcement which was very poor. The flight attendant was inaudible with her english language throughout the flight. Her communication was bad, very bad. I could not fantom what she was saying in english and she was very fast you could hardly hear or understand what she was communicating. She needs to improve. Thx
Improve food quality and clean the seat . Bathrooms not clean
I had pre booked gluten free as a meal preference. Nothing of that was considered during my flight. The attendant said he had no idea and would check but never returned with a response. I did not eat anything that flight and was super hungry
Stay away at all cost! Late boarding, late departure, inoperable seat controls and entertainment screens, very rude cabin crew,
The flight itself was fine. The flight was delayed for nearly 10 hours and there was inconsistent communication about why it was delayed.
They had everyone line up for boarding and then made us stand there for 30 minutes
