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To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on flight [I629/352] . Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh

Check in took over an hour because printer was not working. Attendant did not know how to give free layover Addis Ababa hotel vouchers or update frequent flyer number. After repeated attempts, got voucher emailed. However hotel wanted printed voucher hence more delay. Bus time from hotel back to airport was printed 4:50 hours, but hotel reception called at 3 pm saying bus will leave at 4 pm. Then hotel reception called again saying 4:15 pm. We rushed at 4:15 pm and bus was not ready until 4:40 pm. Many audio outlets were not working in planes.

The flight itself was fine. The exception is that my luggage was destroyed, and I filed a claim that I haven't heard from anyone.

Food was really not appealing. There was a blocked sink in the toilet. Toilet is cramped and the wall between the 2 toilets are not secured properly.

The food needs to improve especially the fish as there where only 3 fish cubes in my plate.

I have been flew with ET since 2013 and I wish the service can be reach standard airlines as Star Alliance member please ET you need to improve many thing on the services learn from SQ and other member

Flight was delayed resulting in a series of unfortunate events. I ran the airport as people were yelling my flight anyone who can’t run wouldn’t have made it! Then the luggage is missing. Good company, execution needs fine tuning.

Am Wowed I did not ever thought African has such an amazing airline before.

The gate was changed at the very last moment and no one informed us. The flight was one hour late and the screen broken, the remote control not working. One toilet was out of order . the other toilets were also not totally functioning, because the washbasin was plugged and the water couldn't flow away.

Entertainment was very poor. Couldn’t watch anything. Ear pieces were the wrong type .

Waited on tarmac in shuttle bus to board plane in Casablanca

There is nothing Royal about Royal Air Maroc. Old planes, poor service, no entertainment and not one of my 4 flights was on time.

The flight itself was fine. The flight was delayed for nearly 10 hours and there was inconsistent communication about why it was delayed.

Good flight overall Welcoming crew Food needs some improvement especially from Casablanca to dc

Intersting crew: only men with a bit of roughness. The food was not bad, but there´s no alcohol option

Worst flight experience of my life. It was cancelled and they left us in the airport for 7 hours having no idea what to do.

Plane is dirty Food quality poor Service was not good Lounge extremely bad

Educate your crew members they need to understand what their job is and customers service and be human.

While I had a business class ticket I wasn’t given priority to boar. Again my luggage had priority tags and these bags didn’t come out till the end!! The food at the lounge was only two type of sandwiches and warm juices and soft drinks I thought I’m paying for good services but the least u can say it’s mediocre at best. I’m considering not to use TAM AGAIN.

I thought it was great because the seats were really comfortable for the long flight. The food was just ok, and could have been a bit better.