One of the worse - their crew at the airport check in desk clearly did not have an idea of what the job is. My luggage ended up being labeled incorrectly and went missing during my connection. Flight was fine and quick - but this “adventure” kind of ruined my trip
Our check-in was mediocre. We were told that we didnt have access to the lounge although we were in business and we were asked to remove 1kg from each of our checked luggages as they had 21 kgs and we found out that our tickets were for 20kgs checked bags. I would have expected: 1 - more clarity on the website so that I could see the difference on fares and be able to buy tickets with more checked luggage kgs allowance, and lounge access, and 2- more flexibility for business class passengers.
On the flight back the seats where very uncomfortable, they where so bad that my back started to hurt after the first 2 hours. I can sit in a wooden chair for 2 hours. But these where just horrible, it just shows how cheap the airline has become. And the cabin was heated all those people in a heated cabin during a night flight. It was clear the climate control was not working. To top that off you are not even offered a glass of water, these people are animals.
We purchased a Go First Pass for 10 Euros each so we could board first, but everyone was able to board at the same time so we wasted 20 Euros. The flight left ab out 15 minutes late and was not allowed to land at Healthrow so we had to circle Heathrow for about 45 minutes. This caused us to almost miss our flight from Heathrow to Atlanta.
Severely delayed with no notice. Could have arrived at the airport hours later had we been informed of the delay
Once the boarding sign went on and all passengers gathered in line, we were left waiting standing up for almost an hour because there was a delay.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
I got caught using a stolen credit card number. Michelle Siziba is my name Nice to London Gatwick on 7/31/25.
Not happy with price of luggage or that we had no choice but to pay whether cabin or hold. I didn't book seats but this is unnecessary extra money along with suitcase
We accidentally purchased twice the bags we needed. Our fault, but the ticket was not clear to us, and it asked us to purchase bags at checkin. When we notified them to get credit back at the airport, they said to contact customer service. We flew the flight and then contracted customer service. They said no credits after the flight has flown. Not customer service oriented at all. They know we didn’t check that many bags and kept our money for a service they did not provide. Be aware and very careful of what you are purchasing from them because they will not make it right if there is an error.
sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!
This was our first time using them. I gave okay ratings for food and entertainment because it was minimal or not provided so I couldn't judge, but much better than most budget carriers we have ever used.
We were charged a ridiculous amount for a name spelling error on ticket which I would’ve corrected if I received pre-check info more than 1/2hr before flight. Then we were told at ticket counter that our bags were fine for boarding but then we’re charged another ridiculous amount to take in our luggage despite being told differently. Flight itself was great. Charges were unfair.
Apart from an email about re configuring passenger seating less than 24hrs before flying it was all good.
There were a lot (4 I think) of EasyJet flights leaving Agadir, we arrived two and a half ours before our flight. Very slow to get through the booking in, passport control and security!! We had booked in on line but had to Queue with others who had not to drop our bags off!,
We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?
I was hesitant to book with a low cost airline due to previous experience but Easy Jet surpassed my expectations. I would definitely book a flight with them again! Seemless booking, upfront about baggage fees, professional, and helpful staff.
What we can expect? Soon we will have to travel standing on the hallway. Let me be fair, I had worse experiences with Ryanair.
Passengers next to me insisted I change seats so they could sit together. I had to frequently move so that when the sear belt sign was on I was in my proper seat! I was returning from helping my mum with my dad's things after his sudden death and didn't feel like arguing with the other passengers.
Flying from Hamburg to Stansted was a nightmare if I have to be honest, the flight was due to leave at 15:50 and we ended up not taking off properly till 16:56. They really don’t have enough people doing the sorting of baggage where you get the sticker for your case before the security check, going through security was 10x more faster then the whole baggage situation.
Good but both flights were delayed by nearly one hour making boarding tedious. We had to wait with no information
Unnecessarily delayed and remarkably inefficient boarding contributed to a significantly delayed departure. Seats/legroom astonishingly uncomfortable even by Ryanair standards (minimal legroom plus reinforced plastic seat backs ensure you get punched hard in the knees every time the person in front moves, and as a 6-foot passenger I had nowhere else to put my legs. Upon late arrival at the gate in Luton we were kept waiting another 20 minutes before being allowed off the plane. Both Easyjet and Wizzair are currently a better bet.
The flight arrived within 15 minutes of schedule. We hate the cattle-like boarding process seen often in Europe. After your boarding pass is checked by the airline staff, you wait standing up in an area with no seating for several minutes.
Awful as usual the air stewardess loved her own voice and would not stop talking on coms for 2hrs please please please shut up I can’t hear my headphones and don’t want to buy juty free
Big delay on run way not much explanation why, missed a important meeting in Dublin, maybe if they did nt persist measuring everyone bag over 2 cm we would have got off on time.
The lady at the boarding gate was so rude. She was challenging people being in priority and looking them up and down as if they weren’t dressed for first class. This was Ryan air priority. We all sit in the same seats. She loudly called out to embarrass a man who she believed had cheated and got in the priority line. He had a valid priority ticket and even worked for Ryanair. Also challenging visas insisting people download them until they proved on the government website it wasn’t required to print. The Ryanair employee who was challenged said she is always like this. She also pulled people from regular boarding as they were fashionably dressed and upgraded them to priority and changed their seats. That was comical. I think she felt she should be working for Emirates first class, although they would t have stood for her rude behaviour
On time boarding, on time departure and early arrival. As it should be. Yes, the comfort and benefits are very poor, but therefore the ticket is 6 times cheaper than with a flag carrier. So I am not complaining about it. You get what you pay for.
The flight was good. It arrived at Heathrow on time but then there was no transport to take us to the terminal. We sat on the plane for an hour waiting for a bus. I will avoid Heathrow if possible in future. The crew were very apologetic.
we had to walk up stairs to get into the plane--no jetways. Perhaps that's a problem not with the airline but with facilities at Heathrow, Glasgow, and Edinburgh. But it was inconvenient.
The seating has become ridiculous… like a contest to see how narrow and short they can be made- forcing anyone over 5’1 to pay more to not be twisting oneself into a pretzel. Really insane- would have thought BA was better than this. Frankly- it cancels out a lot of the positive aspects.
flight was delayed from BWI to London - missed my connecting flight & then connecting flight (also British Air) was delayed - food is awful, TV & movie selection is great
The flight was fine but they made me pay for my carryon bag because they said it was too big at the counter. But it fit under the seat just fine.
Super tight economy class. My knees were hitting the back of seat in front of me (I'm only 5'6"). My small backpack (sized according to their required dimensions) would not fit under the seat in front of me because there is a box (is that the life jacket?) in the way. Over all, extremely uncomfortable. I forgive the tasteless food, but the tight seating was torture
Excellent service by the flight crew, and the food was relatively very good compared to other airlines.
Flight was excellent, staff was great. My first time in first class and it was very relaxing and comfortable.
They can separate the young children from people who want to have a rest. It had lots of crying and loud noises from the children.
I had an awful experience with British Airways as they broke the handle of my checked in suitcase and when I went to complain they told me that this was not their responsibility. This has to be one horrible airline that does not take responsibility for the damage that they have created
