New plane was lovely. Crew customer service is always lax but expected. Kraft on time and arrived safely.
Very bad! They kept delaying my flight and wouldn’t do anything about it
Michael, our FA was very attentive, even finding me a chocolate brownie from economy class when the dessert selections were all dairy based. ( intolerant, not allergic so don’t usually need to order dairy free)
The crew were very nice. The Chocolate is good and v there’s no entertainment. Thanks
HORRIBLE WITH THEIR WEBSITE!!! WORST WEBSITE IN THE WHOLE AIRLINE INDUSTRY
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
The width of the chair is very small. Not comfortable at all.
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
Wheelchair assistance was not complete. The person left me at the departure gate without informing the groundstaff of my requirements. I had to walk to the departure counter to ask for help to reach the plane door. The crew informed me that in future they were not allowed to help passengers like me, senior citizen and Wheelchair passenger with placing their carry on bags in the overhead compartments!
United requires seat selection in order for those booking together to stay together.
Even though I we were flying Business, my wife was in a wheelchair and the lady in the counter told the airport employee that he had to make the line (this was a first for us). There was only snacks and a heavier option to sell. The staff in the plane was great.
This low cost airline looks and fells more like a local bus. In a 6 hour flight not being able to recline a seat is torture. The only thing available with no charge is a glass of water provided by, mostly, rude staff. Our luggage didn’t arrive
Luggage lost and nowhere to be found, no response from either airline regarding my bag
Not what it used to be. The sale of food makes them look greedy!
Terrible, We had to stay in Bogota for two days due to weather but the airline did not provide for the same day flight. Only two days later
I enjoyed it! In that case, I should have been offered this choice. On my first trip to Miami, I was asked to pay $320 for my luggage just for getting it totally broken. I cannot accept this situation at all!!!!
They charged me $120 to check one bag and then charged me another $120 for a carryon. Ridiculous!
No water for a 5 hour flight entertainment not working seats with little room for knees when person in front of me reclined kept bumping my knees.
My experience was amazing! They helped my elderly mother board on early through a wheelchair and were accommodating to have us sit together since our seats were in different locations. When landing at the airport in GUA they were very helpful with full of hospitality.
Every food and beverage has to be paid and the seat was not confortable. They even gave water.