Lost luggage. After 3 days, still do not have it.
Flight was cancelled. Did not get to spain
Short flight no fuss on time
Cons: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Pros: "Crew was just ok nothing more nothing less.. The general service of easy jet its better for me not operate..."
Cons: "Just to behave to people like human beings... I wont never choose this particular airline to travel..it was my last one.."
Pros: "Standard seat. Crew engaging and entertaining without compromising safety or comfort"
Cons: "Everything optimal"
Cons: "much more timely assistance following our missing this flight"
Pros: "Mature Cabin Manager, calm demeaner, professional with informative PA’s. Relaxed flight, on time, uneventful. Thoroughly enjoyed the experience."
Cons: "A hot breakfast"
Pros: "Crew bright polite and friendly. Professional"
Cons: "Not being easyjet. Terribly inefficient self check in for bag drop. Manchester airport appalling as usual. Not enough easiest staff to help with machines going wrong all time. Huge slow queues. Stupid idea for these machines. Slower than old system and you still need to pay staff."
Pros: "Was a easyJet flight"
Cons: "Could have been Singapore airlines"
Pros: "Good crew - efficient, polite and made the trip easy"
Cons: "The usual shennanigans being herded into a crappy space before boarding.."
Pros: "Straight forward flight"
Cons: "Economy flights are not known for the space"
Cons: "The plane was grounded they got another plane bussed to it, standing on the staircase in the pouring rain, it was cold all the way"
Pros: "If I could zi would fly from Southend every time"
Pros: "The journey was made easy & stressfree with all our info on the easyJet app. Staff were very friendly on both flights. Paid for the extra leg room & that made all the difference."
Pros: "Very fast turnaround, prompt boarding and disembarking."
Pros: "Flight was fine - thank you"
Pros: "It landed eventually, crew were friendly"
Cons: "It was 2 hours late leaving. There were no complimentary refreshments provided, not even a glass of water"
Pros: "Despite an hour's delay on the runway (not easyJet's fault) and some turbulence, we still arrived with time to spare for our onward travel, so the pilot must have made up some lost time."
Cons: "The wait on the runway - French Air Traffic Control strike."
Pros: "Everything went well, got on plane quickly and had room for case above."
Cons: "Because my bag was 1.5 inches to big I was charged 50 pounds.i will not fly with easy jet for one year to ensure they do not profit from me.jobs worth at desk disgusting and have already ripped them on social media .So well done to that jobs worth.hope you sleep well at night"
Cons: "We were delayed 5 hours, we arrived at 2pm and left Milan at 10.30pm! In total we waited 8 hours."
Pros: "Cheap fare"
Cons: "No entertainment"
Pros: "Boarding, take off, landing & early arrival into Agadir"
Cons: "Anti social behaviour by a group of Asian lads"
Pros: "Good flight, was delayed but we still got there on time"
Pros: "I cancelled the flight 30 mins after the booking"
Cons: "That the search engine changed the date i wanted to fly as there were no flights on the 28 Dec. So I cancelled my flight. I had problems with the easyjet cancellation process online. It wouldnt let me in! So I had to do it over the phone. The proccess was very stressful"
Pros: "The check-in and boarding were cery quick"
Cons: "The place seats were a bit dirty"
Pros: "Old aircraft and most uncomfortable poor seat and leg space"
Pros: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Cons: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Pros: "Plane was OK for a low cost"
Cons: "I was extremely annoyed that despite carrrying a luggage that fit the specs I was forced to check it because the overhead space was full. When I boarded I realized that there was plenty of space. In fact on the space over our heads (row14) there was space throughout the flight"
Pros: "I have been a fan of Easyjet for years but my last four experiences with them have been poor to say the least. A return flight to Naples earlier in the year and now Palermo shows that their attitude to customer care is slipping badly. All four flights were delayed to a greater or lesser degree. That happens and is usually beyond the control of the airline. What is not beyond their control is the way that they communicate during the delay and the way they treat their passengers. We are people not self-loading freight. Easyjet is fast becoming as bad as British Airways and they are by far the worst. A very frustrating and sad thing to see. The beginning of the end for Easyjet?"
Cons: "Abysmal communications. A don't care attitude. Not my problem syndrome. Treating passengers like cattle."
Pros: "That we had priority boarding because 2e had a small child with us"
Cons: "There was a delay on both flights. I had a small child with me which was hard ."
Cons: "Return flight on Friday night cancelled, no reason given. Next alternative offered Monday afternoon, still awaiting compensation."
Pros: "Flew from Manchester to Hamburg. Seated exit row in 11C. Leg room great. Crew was efficient. Good cheap flight. Delayed but kept well informed."
Cons: "Delay and boarding in Manchester. 'Now boarding' on notice board 10 mins before flight arrived."
Pros: "Not really anything since your system caused me to miss my connection at Gatwick, despite having ample time of 2+ hours."
Cons: "Didn't like having to put up a family of four overnight in 2 London hotel rooms and being charged Norwegian transfer fees of about $1000. #AboutToGoViralOnNorwegianUnlessThoseFeesWaived. Call me. John 949.439.7256"
Pros: "Take off to landing everything was good"
Pros: "How helpful and accommodating all the staff were to me, I needed assistance and this was given with a genuine smile!"
Cons: "The food on board was not up to par"
Pros: "Cheap fare. Friendly crew. Don't book a budget flight and expect First Class facilities."
Cons: "I'm 6'3", so found the seats a little cramped. Bearable for the 2 hour flight from London to Murcia. I wouldn't want to go much further in those seats. Food and drink onboard is ridiculously overpriced."
Pros: "Great at moving lots of people everyday so the whole transportation part is honed experience of getting people on and off aircraft efficiently to keep busy schedules on time."
Cons: "Walking off the plane onto a bus and waiting. Only getting our baby stroller back at baggage claim meaning someone has to carry the baby on top of hand luggage. Other airlines have the stroller available as you get out of the plane."
Cons: "2 hours to get to the aeroplane. 1 hour in easyJet queue. 1 hour in security. Only just made the flight. People should be fired for this continued incompetence and poor customer service."
Pros: "Clean cabin."
Cons: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Pros: "The staff at Toulouse were very in helpful and this is the first time I have used you in over three years and will not use you again . I normally use BA and I thought I would try you as you keep sending emails but please stop as I found you as bad as Ryanair ."
Cons: "The way your staff would not let me on and kept me to the back and charged 66.00euros for my bag to go in the hold and if I had paid £10.00 I could take two backs on . I am70 years old and l have never felt degraded as I did today. Go and look how B A handle things and learn. Michael Richer"
Pros: "Modern aircraft, once we were permitted onto aircraft the boarding was quick as both forward and rear doors were used."
Cons: "The crew didn't bother to offer a full retail service on board, aircraft had seat pads missing, crew sat eating for bulk of journey. Delayed inbound meant plane was over an hour late, and not cleaned between service."
Pros: "The flight was smooth and onboard refreshments ok. Staffs were polite so on the scheme of things it was a good flight."
Pros: "Cabin crew is always nice to passangers"
Cons: "After an hour delay, there was a double check system. No jet way"
Pros: "Loved the cheap fare - went off pretty much as expected - big crowds at security in Bristol, paid for express - it seems every little extra is charged for - paid £15 each for an extra legroom seat which also gave us priority boarding and an extra bag, although it wasn't clear if they were being strict about hand luggage or not."
Cons: "We sat in the XL first row - seats don't recline! and everyone trooped past us when boarding and a stiff breeze blew on us through the door. Had to keep our down coats on but then when the door closed and it warmed up we weren't allowed to take it off because it was an emergency exit row and now clutter! So we got a little overheated until at altitude - weird. The coffee was £2.50 for instant! weird."
Pros: "Crew was nice, flight good"
Cons: "You changed the airplane and didn't tell your customers. I did't have my seat and we had to wait 5-10 min before getting seated. We were already on the plane when we discovered what was happening, blocking the aisle. Very unconfortable"
Pros: "friendly service at counter"
Cons: "the way attendants treated us when boarding deep contrast with peaple in the counter"
Pros: "Staff was nice"
Cons: "First, when getting my boarding pass I was NEVER notified that I had the right of one bag only inside the cabin. Once I reached the gate I had to check in one bag and pay a ridiculous amount for it (more than the ticket itself) You should be much more proactive in communicating this as most airlines allow one bag and one personal item on board, so most of travelers might be used to this policy. Then, seating space is very cramped, not even a drink is complementary, and it is not very tasteful to have the place full of advertisements and have a market inside the plane"
It was all good. Will fly with them again.
It was fine. No complaints.
We didn’t buy anything to eat and there was no entertainment on a short flight. We planned for this and brought a book. Everything was fine. As expected.
Pros: "Airport security was efficient."
Cons: "Every group on plane seemed to have been purposely split up even though there were many empty seats. Difficult to book luggage on the website. They said there were strict size limits on cabin bags, but when we got to the gate they didn’t check any - we had to pay for an extra bag in hold when we could have just used a bigger bag for hand luggage. Everything was difficult. Bag drop didn’t work - we had to queue to to go to the desk 3 times and the lady eventually did it herself. Staff were polite and nice."
Cons: "Boarding in Manchester was a disaster. Scanned boarding passes, let everyone down the stairs to the apron, only for to be told to come all the way back up the strairs again because of a change of aircraft. Had to do the whole pre boarding and boarding process all over again. More interested in selling hot Panninis rather than check if we had a belt for our baby. Even after doing safety checks, they passed us and still didn’t have a belt for our baby. Only when we called them back And asked for a belt did we get one, and all this whilst the aircraft was moving. Waited over 25 minutes for our buggy bag to come out the baggage belt in Dublin."
Pros: "The flight attendants were very friendly, courteous and professional."
Cons: "Literally everything from checking in to seat and baggage is unnecessarily monetized."
Pros: "It was exactly as booked, Got rid of bags quickly, boarded easily(priority) crew were fine I expect. I slept through whole flight. Didn’t have any food and didn’t have any entertainment. Took off and landybsng on time."
Cons: "I’m fed up with that bloody music when they land."
Pros: "A pleasant journey."
Cons: "It was fine. No complaints."
Pros: "Nothing late again dirty plane not allowed to bring alcohol on which is fair enough but they don’t mind selling you there own"
Cons: "Everything was rubbish"
Pros: "Flight was good"
Cons: "Check in was mad"
Pros: "On time"
Cons: "Flight had group of youngsters who should not have been allowed on flight. They displayed rowdy behaviour and swore and gestures throughout flight. Staff did very little to try and stop them until other passengers started to complain."
Pros: "'ve Ry quick"
Cons: "40 mins late"
Cons: "The heat, insane air con not working"
Pros: "Getting off"
Cons: "Paying for hand luggage plus the then obligatory and unnecessary early boarding. having to pay to sit next to my children The warm cold drinks"
Pros: "In flight snacks were good. Staff pleasant."
Cons: "Getting through security was a stressful nightmare. I had no idea what to put where. Was just given a tray and expected to know. Signs said inhalers needed to be in plastic bag but website said meds were ok but keep handy. Threatening notices said if you get it wrong your bag will be searched and you can be delayed for up to half an hour (the inference being you could miss your flight). Vowed not to fly again although may get over it!"
Pros: "On time and that’s about it"
Cons: "Hot, cramped, slow boarding and ridiculous wait times at the bag drop in. Almost missed our flight despite getting there 2.5 hours before boarding"
Cons: "Everyone stood up the entire flight and being split up from family."
Pros: "Not much"
Cons: "We boarded on time but ended up 30 minutes late due to the staff running around like headless chickens, seemed very unorganised. Guy making announcements on the plane spoke so fast you couldn’t understand a word. Engine made a terrible buzzing noise for half the flight, so loud you had to shout to hear anyone."
Cons: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Pros: "Nice and cheap."
Cons: "The window was in the wrong place so I got a bad neck trying to look out."
Cons: "The flight was significantly delayed because of a woman having a panic attack. Other people should not have to wait because one person is afraid of flying."
Pros: "You get what you pay for, it's a budget airline everything designed tfor you to pay extra"
Cons: "As above"
Cons: "The staff, the crew none could english well enough for anyone to understand them"
Pros: "Friendly crew"
Pros: "The price."
Cons: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."
Pros: "It’s nice flying into Alicante where often those awful automatic passport machines give way to mails checks so much faster"
Pros: "Crew were friendly"
Cons: "Everything. I’d rather walk than use this company again"
Pros: "Price and punctuality"
Cons: "Families have to pay extra to sit together. Children should automatically be seated with their parents. Basic safeguarding standards should be priority, not making more money out of necessity."
Pros: "Managed to sleep most of the way so the journey went very quickly"
Pros: "Ryan air crew very good"
Cons: "No vegatarian food"
Pros: "Cheap fares"
Cons: "Front boarding stairs out of use - conjestion at rear boarding Extras for check-in return journey"
Pros: "We didn't crash and I arrived at my destination safely."
Cons: "The flight was 90 mins late, we were herded like cattle onto the plane which was filthy with empty sweet wrappers littering the entirecabin, which in turn was full of crying children (whose parents appeared powerless/unwilling to comfort them). While none of this was helped by the poor weather creating epic turbulence and a near-miss with another aeroplane, I did take a flight the following day with EuroWings in identical weather which was far better controlled with less nausea-inducing turbulence so I do feel I can blame Ryanair for feeling quite sick as we left the plane. If we'd had to go in for a 3rd landing attempt, I'd probably have turned up for my meeting all covered in vomit as they don't even provide sick bags! Ryanair isn't just basic and cheap, they don't even do the basics properly. It's as though they're deliberately trying to make the experience as horrible as possible. Ryanair is dreadful. Never again!"
Pros: "all airline staff caring and helpful"
Cons: "leaving later than scheduled"
Cons: "Bumpy Landing! Very expensive for a very basic service"
Pros: "Prompt take off and easy boarding.decent leg room"
Cons: "My husband was very disappointed with the coffee and the chocolate and cranberry cake. Prices very steep too.."
Cons: "Birmingham airport is awful the facilities the infrastructure the waiting the queues for security 0/10"
Pros: "Comfortable seat"
Cons: "Flight delay and .no air bridge"
Pros: "Everything about it was smooth and easy"
Pros: "The price of the ryanair flights are great, and will probably be the reason I continue to use them"
Cons: "I am not bothered that there was no in flight entertainment, or that everything cost extra, a lot extra, like drinks (2.5Euros for a can of cola). It’s what you’d expect from a trip that only cost £14.99 each way... But, the things that don’t cost anything, the things you’d expect from any big brand weren’t there at all. Zero communication from staff about why the fliight was delayed (until we landed at Frankfurt) Zero personality from the staff. They looked unhappy, or overworked, or bored... Lufthansa, British Airways, AA, etc... all happy staff. Staff weren’t even communicating verbally... they mimed a lot of stuff... The safety breif was disorganised and they had to repeat it as the pilot interrupted... and the pilots announcements were very unclear, due to a lack of pronunciation of the words he was saying. If I was to offer a suggestion as to how this could be fixed, Inwould suggest that it has something to do with poor recruiting, low staff morale, or something similar"
Pros: "Delayed take off , arrived a head of time"
Cons: "Lack of information for delay"
Pros: "The cabin crew were very friendly"
Cons: "The queuing for boarding and the speed for boarding was bad"
Cons: "= sardines and quite unpleasant"
Cons: "Flight delayed, no baggage tags to put cabin cases in hold and ‘random allocation’ seats actively place people as far away from each other as possible"
Pros: "The price"
Cons: "Delayed again!"
Pros: "Once boarding began, it was efficient. Service was polite and efficient."
Cons: "Narrow seats, poor selection of drinks and food."
Pros: "The staff were friendly, the boarding crew clear and quick."
Cons: "Late take off, shouldn't happen for a regular short haul flight, meant I was too late arriving at my final destination"