Delayed departure Madrid to Lisboa and my luggage no arrived
Late. Lack of updates. Rude hostesses. Terrible food. Lack of headphones.
The value is there, but the layovers in Lisbon were not great. The passport control was so bad that a 2 hour layover became very tight and on the return the Terminal was barebones which made it a long 3 hours.
I was disappointed of the crew, not friendly and attentive. Delay one way for fuel leakage and the plane is so hot. Not that great all around but I’m glad I experienced it so now know better.
Wonderful just hope the had more direct flights to Boston
Boarding process was fast and efficient. Short flight but on time and well organized. I would certainly fly TAP again.
Very long line at the gate, moved slowly. I had expected that boarding a flagship A330neo would be with a jetway directly at the gate, and not a long bus ride to the airplane.
Very borderline, low budget airline without low budget prices There are no counts of soda, everything is dispensed enlarged bottles and poured into tiny cups about 70 mL so in order to keep hydrated you have to take 3-4 cups at a time. Also, there was only one food item offered, pasta, they ran out of chicken right away. Snack was very poor. It was called tuna sandwich, which is truly borderline. The flight attend attendance seemed to be overworked and tired.
Did not enjoy the meal provided. The aircraft was dirty. For instance, the screen seemed to have been cleaned with a dirty rag. Disgusting.
The business class seats were smaller and closer together than other airlines.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
Everything was good. But from Frankfurt to Seattle in airplane entertainment system didn't work good.
Bumpy ride, not Lufthansa‘s fault. Crew managed a situation over a back rest to far down well. It was two iles behind me. The person putting the seat down, against the other person’s knees, was quite rude and belligerent and needed to be told in a no nonsense matter to stopp. Male flight attendant did good job.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Lufthansa still has a good level of quality compared to US airlines, especially with respect to (1) food quality - actually tasty, (2) good French red wine - free, (3) good movie selection. Also my ticket price includes 1 free check-in luggage, while some other budget airlines sneak in an extra $150 for a checkin.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
good entertainment package but rather small seats for business class
Online check-in was not possible, apparently due to connecting flight with LH. Check-in agent helpful but not efficient. Flight comfort okay, but zero service, not even water on a 2+ hour flight. Bag delayed at destination.
very small seats the scree did not work. I could not watch anything for 9 hours.
The plane was late (as was my flight out from Birmingham the day before)
