Boarding was slick and the plane left on time. Staff were all lovely.
Friendly crew, cabin clean & tidy and flight on time. Great experience
Good flight, friendly staff. Only a short one so no refreshments expected but they offered a glass of water which was welcome.
Seats too small. Really uncomfortable if neighbour is fat or simply selfish and invades your space.
There was no useful information given regarding the flight back to the UK from Tenerife. This despite the week publicised problems around the EES system and the delays caused to boarding. This aspect of the customer experience could have been much better.
It was transportation nothing more. I will give a positive rating over Ryanair. We missed our Ryanair flight the night before and received rude and unconcerned treatment from the Ryanair customer service. It was late. We were very tired and stressed after doing our best to get to the airport. The so called customer service ladies were completely unconcerned from the start. Aside from that, the flight to London seemed to be their opportunity for advertising. No time to relax as attendants were constantly in the aisle selling. I will never fly Ryanair again!!
Boarding could be better. To get through your gate but to be stood in a corridor for 20 minutes is not great.
We accidentally purchased twice the bags we needed. Our fault, but the ticket was not clear to us, and it asked us to purchase bags at checkin. When we notified them to get credit back at the airport, they said to contact customer service. We flew the flight and then contracted customer service. They said no credits after the flight has flown. Not customer service oriented at all. They know we didn’t check that many bags and kept our money for a service they did not provide. Be aware and very careful of what you are purchasing from them because they will not make it right if there is an error.
Be sure to check bags for 23 kg,.(50 lbs) Coming from US I chose the wrong size luggage weight when I checked in on my phone, and had to pay more when I dropped it off
The on board air steward really made the journey. He was very entertaining
I was disappointed there was a 40 minute delay to flight
The trip itself was good. I have given only good as rating, because my first flight has been cancelled by a different airline and that caused disruption in my trip. I spent over ten hours in Luton airport and that caused me high tiredness, sickness, because of the very early initial trip. easyJet staff has been professional and friendly.
3 hours delayed Don’t understand why when you have paid for ‘speedy boarding’ they call you forward to then make you stand fir another 20 minutes in a confined space before boarding the plane.
Delayed and ketone runway. Was told some nonsense about thunderstorms slowing down flights. Why not just come out and tell customers NATO and BRITISH FORCES were doing defence exercises and were in control of AIR SPACE.
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
Big queues on arrival at airport despite having already checked in and only needed to drop bags off. Flight delayed which impacted on connecting flight.
The check-in baggage belt was broken (which is understandable) but what was surprising is they would check you in, give a baggage tag and then you have to drag the baggage to a different counter at the end of airport. No vegetarian option in in-flight meal. British Airways remains the worst big name airlines and always my last option while booking.
Very bad.i will never book British flights for future
Smooth roundtrip to Manchester, UK from SFO. I think BA is fabulous.
Both the flight from/to San Diego and London went very well. There were lots of movies from which to choose for entertainment, the food was nice, and the flight departure and landing times were good to minimize jet lag.
Very quiet aircraft, business class was spacious and comfortable. Very pleased with the service.
The worst travel experience of my life. Boarding chaos, delays and disorganisation at every stage. The worst of many was sitting in freezing temperatures for 10 hours whilst asking all cabin crew to turn the heat up to no avail.
I didn’t receive my luggage until day 5 of a 9 day trip. During a layover a crew member made a very insulting comment about where I was visiting and where my partner was from in England.
The flight was missed. Even though I got there on plenty of time. So british airline put me in a hotel in London for the night and got me a flight for the next day. I was happy to get a quick flight. But it only a short vacation and I have lost a day of it because of this.
