It was a disaster. The crew was so rude and had no professionalism. She dropped something onto the floor, then took it from the floor and put it into the food tray. Also, when she got some spilling, she went straight to the toilet, got some tissue and started cleaning the food trolley
I cant wait for planes to have shorter rows with more space! otherwise, all fine thankyou
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Damage lagguage, They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Same situation saudi lost my pram and car seat and damaged lagguage
My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad
Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.
The intettainme is old stuff and difficult to get by WiFi and the chair is not comfortable at all although the staff were excellent but beyond their limited
Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
I had a bad experience with the Airline company. I still did not get one of my baggages. I went several times at the Airport looking for the missing luggage.
my experience was great with Turkish airlines . the problem i encountered was with kayak booking. When I booked . it showed that im allowed a bag . and when I got to the airport, i had to pay $165 for one bag.
The prices and many to choose from: Very unfriendly unprofessional and difficult staff and lacked English skills. Had the pleasure to go to Istanbul in 2022 but went on Jordan Airlines and found Turkey a wonderful place with kind people. The experience as a first time flyer on Turkish Airlines was so disappointing that received not to go into Turkey was so upset about this cruel treatment
We couldn’t fly to Chicago on our booked flight. The flight was overbooked.
The best airline food being served for business travellers. Excellent food.
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
The 2 agents on the check in counter were super nice , helpful and very polite. Boarding was like a 1 2 3, I would recommend Turkish airlines for your next trip.
Bad experience; they are not good anymore. They charge too much for luggage seat are so uncomfortable, Flight delays which may miss your next flight, they don’t care if you miss the flight or not. Zero customer services for front desk representatives Istanbul's airport I’m not using this airline any more.
Both my luggages were never sent from Istanbul. After 10 hour flight from DC to Turkey and another 12 hour layover in Istanbul Airport, I would’ve at least expected to find my luggages when I arrived in Addis Ababa, but that wasn’t the case. After 2 hours of waiting at the luggage carousel, we were told that our luggages would be arriving the next day after midnight. I was already so exhausted, that I hated having to come back to the airport the next day. Thankfully, I received both my luggages the following day. It’s just, the whole experience was exhausting.
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
The food was terrible and the seating was uncomfortable, but the airline did a great thing letting us board in Abbis Ababa on our connecting flight after our original flight was very delayed.
Delays delays making us miss or next connection to IAD hence having to stay additional 24 hrs in Addis Ababa
Food hardly ever changes Videos not often updated for often travel.
It was an old aircraft, stiff seats almost wooden chairs with thin cushions. Food was ok.
Traveling with Ethiopian is always a good experience. I also enjoy the stay at skylight hotel in Addis
The flight is packed and it feels like the space per individual has gotten smaller. Excruciating for a 14hr flight.
Were not told that carryon laggage has to be only 12 kgs but my bag was heavier asked to pay an additional $550.00. I could have upgraded to a bussiness class for that price and no one at the gate to upgrade but able to take money for the extra weight. I felt like this was a setup scam.
Forgotten Suite inside of the top compartment but went back to ask and they didn’t leave at the lost and found place. Also the checking in was so horrible. I had multi city and one of the passenger saint have visa go go go Dubai. The Ethiopian airlines never had information about requirement for US permanent resident so couldn’t go to Dubai. And when coming back to US we were told we can not use our Addis to Washington ticket and they forced us to get new ticket. Very horrible experience.
I had a comfortable seat that makes my trip wonderful. I appreciate the Ethiopia crew, they were very helpful
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
The plane was late (as was my flight out from Birmingham the day before)
The flight was delayed by an hour. Made the connection uncomfortably tight.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.
When we went to the lounge they told us to go into the main lounge and not the full business class section, later they told me that Lufthansa wont pay the full fee to alloq the business class passengers entry to the nicer sectikn where all the other airlines nusiness class passengers go into. Very poor arrangement.
This is my second time to fly this year with Lufthansa and both times they dropped the ball. My ticket was very cheap and l would not be honest if l said that l had some high expectations for that price. Fly delay 6 hours. Screen in fey seats around me didn’t work. Food for dinner was ok but breakfast was so poor. We had connection in Frankfurt for Vienna. Because of delay they gave us fly with 30 min layover time. We got to Vienna but our baggage was late of course. Long story short it took us almost 24 hours to get to the final destination. Very bad experience
Not what I expected for the last leg of a $5100 business class experience. Boarding was a nightmare. The flight was delayed and I had to keep checking my email to ensure I was at the right gate since the airline or the terminal had no clue until 15 mins prior to boarding. Food was gross, limited drink options.
Flights scheduled with impossible connections - Lufthansa apparently believes it takes 7mins to change terminals, go through passport control, re-clear security and walk 1.8kms…..and everything will work perfectly (which it never does at Frankfurt). No staff on hand to assist with transfers on delayed flights. No transfer guidance provided by app. No compensation offered for 6hr delay to connecting flight.
Crew were friendly and very helpful Plane was clean and the legroom is standard. Overall a good flight, no complaints.
Made to check carryon and had more than 500 dollars stolen buy airline
flight was late, after landing they made us stay 30 min-hour on the plane, very uncomfortable and not clean at all. Trash all over the plane very unsanitary
Nice flight, friendly crew, and a decent in-flight meal.
Check in was madness. Boarding was madness. The flight itself was OK, and the flight attendants were nice. Connection to my next flight was two hours. But based on my arrival gate in Cairo, and next departure gate in Cairo, the whole two hours were needed given the inefficient procedures. At the end of my journey (connected to Lufthansa after Egyptair), my checked luggage did not arrive, and after 4 days, has still not arrived.
Everything was ok except cleanliness of the plane, it was poor.
It was appalling! Using small aircraft for 5 hour flights is ridiculous! No legroom, terrible food, no drinks apart from water, tea and coffee (once only) makes it a terrible experience. The cabin staff really badly handled the behaviour of an extremely obnoxious woman who insisted on fully reclining her seat for the duration of the flight with a very tall man behind her. She abused his and the staff and they were not able to deal with her at all other than to tell the man that they are reclining seats and they could not prevent her from doing so. They were also very slow to react when a large nu of passengers stood up and started taking their luggage out of the overhead bins whilst the aircraft was still taxiing at Heathrow. I will never fly Egypt Air again! I know this isn’t the airline’s fault but the security at Cairo airport was a joke. With the terrible security record on flights out of Egypt, they really need to take it seriously. Scanners weren’t working, liquids were allowed on, only one person operating the cray machine and searching bags caused a massive backlog of people…I’m convinced you could have got anything onto that plane if you were determined enough. By the way, it was the same story in Aswan airport.
The plane was old and several things were broken including my seat. The sinks in the restrooms didn’t drain. The armrest on my seat was broken so the seat was constantly reclined. The tray table was broken. The fabric was coming off the seats. The overhead bin doors wouldn’t stay locked. The hotel accommodation was disgusting.
Boarding was chaotic and disorganized, and the foot rest to my seat was broken. But the food was good and the flight attendants were kind and attentive.
So bad we never travel with Egypt air bad service smells bad food bad Ching my sets to back
Food was terrible (I tried the beef plate). Service is improved. The plane is new so it was good enough
