The Dekta Rep that checked us in was great. She's very personable, pleasant, and can tell she enjoys her job.
Flights on time. .Ride was as comfortable as can be expected in steerage. Luggage arrived at destination. Attendants were fairly friendly.
Seats are much much more comfortable than United, which is what I usually fly
I loved having a most black flight crew during Black History Month; rather by design or accident I appreciated the representation. ❤️
It was terrible, I sat next to a person with a cat, I'm allergic to animal dander, my discomfort was extreme
Logan airport construction meant that boarding was chaotic crowded and delayed
Overall Delta was amazing from automatically booking us on the next flight once we missed our connection due to a delay to the constant communication throughout the entire process. We will continue to fly Delta going forward more and pay a little more if needed.
Coach seating is debilitating, neither my husband or I can walk the following day
Everything was Okay. I was disappointed our luggage didn’t arrive with us and came in a flight 7 hours later. Representative said the will be delivered to the hotel. They have not arrived 24 hours later
The Gate Attendant @ Gate B36 was rude The flight was good but the entertainment system was not functioning as expected. The snacks were ok but could be better The flight crew was excellent.
Boarding is a mess. They never check group # so lots of people crowding in. Comfortable seats this flight. I had an empty seat next to me, very convenient. Food was really not good, but I was starved. The pizza snack thing was horrible. Crew was grand. They really make it enjoyable.
Crew very helpful and friendly. Food is so so. Main meal is not always the best. Did have a choice of a snack part way which was either a cookie, corn snack, or similar. Second kind of meal was basically like a pizza pastry that really wasn’t a favorite but probably a European snack? Screens and selections of movies, tv and such were good. No WI-Fi unless you buy so no free texting or such on the long flight but I think that might be any overseas flight.
LCY airport is an amazing airport and I love the flight from LCY to FRA with BA. Efficient, easy, comfortable and great luggage allownace with BA. I iused to fly predominantley LH, but the service and price - benefit ratio of Lufthansa has deteriorated a lot over the last 5 years. Whereas BA keeps an excellent service level with friendly staff.
Flight Attendant Karen Lynn was an absolute delight. She assisted in every portion of the services provided throughout the flight, aided with any and all concerns expressed by passengers, and even helped comfort an upset child who was one of five of a traveling family. This quality of service is what keeps me coming back to American. Thank you!
The airplane was old. Some things didn’t work out of middle seat was broken. The rest was OK.
The worst, flight cancelled because the aircraft was not full. Heathrow ground crew totally not helpful and arrogant. Lady proposed us flight with 40min layover instead of direct and said it is our problem of course she was unable to do anything as everything was beyond her control she claimed. after calling on hotline another flight was booked. Flight was cancelled last second so we could not take direct from Zurich but we had to stay overnight in London.
Very quick boarding. I was surprised we only got a small water and small thing of cookies, everything else was for purchase. No entertainment. Crew was excellent though.
Flight delayed in terms of boarding and Kayak was great in updating but the team on the groping at British Airways were really poor
A basic tea/ coffee and a snack could be provided especially for long distance flyers.
The information in the airport, and the app was different. Be aware. Different terminals in Stuttgart, so we had to walk a lot. It's a small airport so it wasn't a big deal, but it was ludicrous to see the error in the app.
