Flight delayed more than 2 hours
Cons: "Improvements in everything"
Pros: "Please contact me on +966502263227"
Pros: "Comfortable flight. Food was amazing"
Cons: "Air conditioning was poor"
Cons: "Pilgrims respecting people who are in flight"
Cons: "نظافة المقاعد و طاولات الطعام و الحمامات، طريقة تقديم وجبات الطعام"
Cons: "No delays"
Pros: "Great crew and staff. Great service"
Pros: "The coffee was excellent and the crew was very professional."
Cons: "The boarding was unorganized, the seat was uncomfortable, the flight was delayed 3 times and we almost missed our connecting flight, the luggage did not make it to my destination until hours later."
Cons: "It would have been better if the crew were bit courtesy towards the passengers They treat passengers annoyingly when we requested beverages"
Cons: "More movies playlist"
Pros: "Crew responsiveness"
Cons: "Bag drop off took alot of time & surprisingly the line in sky priority was much slower than the regular check-in line. Delay by 30 mins in departure even though i boarded 30mins before scheduled departure time"
Pros: "Flight from Bali to KL got cancelled & till now still stuck in KL!!!"
Cons: "Read up"
Pros: "Excellent seat. Food good."
Cons: "Drinks service skimpy. Jeddah airport not the best."
Cons: "The crew was not good and professional"
Pros: "Everything about the flight"
Cons: "Boarding, food, seat comfort"
Pros: "The crew was very friendly and the food was good. The entertainment options had too much variety with relatively new movies available."
Cons: "The furniture and general interior of the plane was too old and used. Lots of things that don’t work or are loose. The in-flight entertainment had too many useless interruptions for announcements."
Cons: "Boarding was so bad, no wi-fi, and service was ok"
Pros: "Very bad flight , didn’t like the plane, toilets were not cleaned , not much assisted and poor handling by the crew Sine most of the people were coughing, I felt like I was sitting in the hospital"
Cons: "I didn’t like the plane most of things were not cleaned and my headphones were broken the crew was not welcoming Pathetic service This was my first ever flight from Saudi airlines but I am very disappointed so next time will go on emirates"
Cons: "I purchased a window seat in the exit aisle from the airline when booking. The airline seated me in a regular aisle seat without legroom."
Pros: "Decent food, plane left and arrived on time, friendly staff"
Cons: "Nothing - all was as expected. Never flown Saudi before but was a good experience"
Pros: "Nothing at all"
Cons: "The stop was 7:30 hours and next flight got delayed for another 2 hours since the flight captain didn’t arrive from Jeddah airport. The airport crew were not able to answer what was the schedule which kept all passengers in a dilemma. I will never take a risk and reserve SAUDIA for international flights."
Pros: "Flight was on time"
Cons: "Seat comfort (old) Food (bald and unappetizing) Crew use passengers’ overhead to stow their luggage."
Cons: "Delay for more then 5 hours!"
Pros: "I liked that there was an area for praying on flight. Also, I liked the food."
Cons: "My trip had two flights. The first one, from IAD to JED was the problematic one for me. I purchased the highest Internet package to finish some work on the flight. The service was terrible. I purchased 300MB for $25. I barely used less than 60MB in several hours of work because of terrible connection. Yet, when I complained to Saudia customer service, they insisted that there was no technical issue, refused to give me a refund, and did not even apologize. The transit in Jeddah's airport was terrible. The bathrooms are very dirty and smelly. In the return flight, we had an overnight stay in the airport. People typically need to sleep at this time. However, the airport was very crowded and, for so many people, there was not even enough seats to sit down."
Pros: "The A/C is great. Entertainment system is great and recent. Seats are fine."
Cons: "The rush of the flight attendant was in rush more than usual."
Pros: "The AC was great"
Cons: "Jedda airport Boarding"
Pros: "The crew was very helpful"
Cons: "The flight was on time"
Pros: "The seats were bigger than average."
Pros: "This is the 1st time i am using Saudia Airlines , I like to thank everyone the people who was serving there . they are wonderful and moderate..."
Pros: "The flight crew was very helpful to our family. I wish their boarding process was as customer friendly or competent."
Cons: "The flight was late, there was minimal information provided from the boarding attendants, and the boarding process was one of the most disorganized I have seen as a frequent flyer."
Cons: "Food, service, entertainment n service was pathetic n I will not recommend Saudi Airlines from Riyadh to Pakistan"
Cons: "The take off and landing was so difficult and there were too much pressure. The fly attendants were not very friendly with the kids."
Pros: "Staff at Manchester airport was nice. Boarding went smioth and easy. Nice be able take enough kg luggage."
Cons: "My screen was stuck all time couldnt watch movie"
Pros: "Was able to see something on public display screens, but no audio"
Cons: "No sound or free WiFi"
Pros: "Very nice and comfortable flight. Good crew, entertainment and food is good. The best best part they deducted a special space for prayer where you can’t find it on any other airline."
Pros: "Always KUDOS as SAUDIA attendant crew is always smiles and quick excellent service. Pilots always greet on and off the flight, I am sold on Saudia. Take it from me, 3200 flights since 1969 and I still coach-it for the comradery and extra efforts that other airlines forgot a decade ago."
Pros: "It's like emirates with better seats and half the price Emirates will charge you"
Cons: "The airport waiting area in Saudi doesn't give you any option to relax or find a comfortable cafe or a restaurant where you can sit and work or browse the internet while waiting for your next flight"
Pros: "maybe the prayer area"
Cons: "no variety of the food. noisy cabinet. I feel not safe."
Pros: "Entertainment is way behind emirates air. Mostly either broken and in need for maintainance and fixing. Food just ok, crew good. Compared to emirates is no comparison. Emirates is far superior."
Pros: "The air plane going to Riyadh was very nice."
Cons: "When I was going back to jeddah, the air plane was awful."
Cons: "My baggage was days late, and they never communicated with me."
Cons: "baggage was lost and airlines doesn't have efficient way of locating luggage. Guest relations wouldn't even call airport to check to see if any untagged or other luggages were found, they instead told me to call myself. Continuously told me that I need to be patient and fill out baggage claim form in 5 days. They were very unprofessional and kept hanging up the phone up on me."
Pros: "Very nice airline with very nice crews."
Pros: "Very comfortable and smooth flight from boarding until landing"
Cons: "entertainment choice could be more diverse and newer movies"
Pros: "Amazing food. Nice flight attendants."
Pros: "crew is mediocre. i flew buisiness class and the crew did a basic job. Qatar and Emirates treat business class far better than Kuwait Airways does."
Cons: "better service, care, follow up. kuwait airways also lost my luggage."
Pros: "Kuwait Airways is steps behind Qatar and Emirates. The only thing i liked was the fact that business class was empty...but maybe there's a reason for that."
Cons: "Service on Kuwait Airways is poor in business class I didn't feel like we were in business class or treated that way. The flight attendants seemed very rushed and not necessarily attentive to us likeQatar and Emirates does. Furthermore, my checked bag never made it to my final destination."
Pros: "the plane seemed new and clean. The food was okay."
Cons: "This one had a better crew but again the flight was delayed for no apparent reason and we had to wait with a 14-month-old for over 5 hours"
Pros: "the new plane was clean and good, and the food was decent."
Cons: "The flight was delayed from JFK without warning for no apparent reason, the crew from JFK to Kuwait seemed always irritated when we asked for anything like warm water, or headphones."
Pros: "The capin crew,, the chairs was comfortable,,"
Pros: "Staff was polite and courteous. Counter service was efficient as well."
Cons: "Nothing this time."
Cons: "Economy class seats are not comfortable. Cabln crows are not friendly I have"
Pros: "Survive is good"
Cons: "Delay of 2 hours in the initial flight from jfk to islamabad"
Pros: "I like nothing because it got delayed by 15 hours"
Pros: "Trip and crow was very good"
Cons: "Flight delayed without any announcement that cost me a car reservation"
Cons: "I’m already received seats by online then I surprise that one seat was changed"
Pros: "Well organized"
Cons: "Pilot need more training specially during landing."
Cons: "Absolutely everything!"
Pros: "Very little"
Cons: "Almost everything"
Pros: ".i liked the comfort and new planes"
Cons: "crew can be very unfriendly specially from Cairo and Kuwait to India"
Pros: "Food , variety of restaurants"
Cons: "No system, no respect for travelers, specialy women. The airport is old and chaos."
Cons: "Flight was 1 hours delayed and poor services."
Pros: "Newer Airplane with nice leg room Worth taking the Dasman lounge in Kuwait airport."
Pros: "Food was better than I had expected"
Cons: "The flight took forever,1. Supposed to be 21 hours and change ended up being close to 28 hours. Completely unacceptable. No flight between any 2 points should be this long.Unlikely to fly Kuwait airways again. A lot of money to fly business class ended a complete waste"
Cons: "Delays in both flights, no business access, not organized at all"
Pros: "New clen plane"
Cons: "8 hours delay no one care"
Cons: "Flight was delayed and reached Mumbai by one hr. late. Because of that, I missed my further connecting domestic flight and end up with buying new ticket for domestic flight"
Cons: "As per the ticket we bought our flight was supposed to fly from Delhi to Kuwait to new York. But Kuwait airways did not share this information with us that it makes another stop on it's flight from Kuwait to new York (in Ireland). I would never recommend this airline to anyone. I would never fly this airline again."
Pros: "New air plan it is very good the trip is nice with kuwait airways"
Cons: "The seets comfortabel and the crow friendly"
Pros: "first is g8,"
Cons: "ground crew staff is not good"
Cons: "Totally inefficient. Delayed by 1 1/2 hours whilst passengers were scanned at gate despite most passengers being transit passengers. Once on board delayed further whilst plane was restocked!"
Pros: "Upgrade to premium economy seat. Working TV with good selection of films."
Cons: "Customer service was worst.. They need to improve a lot on this.."
Pros: "Variety of juices available"
Cons: "My special meal was given away, one of the flights was physically missing seats and caused chaos."
Cons: "They did not communicate that we have an additional layover at Shannon. If they change the itinerary, we should have an option of a full refund"
Pros: "Flight late on all 3 sectors"
Cons: "Didn't announce early enough that flight from DEL to Kuwait city was delayed though the airlines already knew. Food was very average"
Cons: "The flight was delayed over three hours and i missed the connecting flight to Chennai and stayed at Kuwait airport hotel one day and lost a day in my vacation"
Cons: "First of all, my Kayak itinerary never showed there was going to be a stopover in Shannon when flying Kuwait to NYC. The inflight entertainment system did not work for the 22 hour trip. I was selected for random bag screening, it made no sense to have my bag checked in Kuwait and Shannon since the bag never left the airport."
Pros: "Nothing Specific"
Cons: "inconsistency in the Flight timing"
Cons: "The seat. No cushion"
Cons: "Where to begin. Ground staff rude and uncooperative, Inflight entertainment nonexistent, the Stewards were very rude and don't believe they are in hospitality business. The food was Ok, but nothing to write home about. In short, it actually felt like a cheap flight."
Pros: "Excellent hospitality by crew members... Tasty Asian Vegetarian food...Comfortable seating ....."
Cons: "The travel ended so soon........"
Pros: "nothing to like. Kayak should delist Kuwait airlines."
Cons: "my parents were unable to walk because of surgery. The service was terrible, especially at Kuwait no wheel chair was provided they had to stand up walk at the last boarding announcement. Not only from Kuwait but also from London they were not provided wheel chair. Because of their worst service my parents are sick now . I spoke to my lawyer and instructed him to file a lawsuit if he can."
Pros: "Seats were comfortable"
Cons: "TVs weren't working for a 13 hr flight. The Indian vegetarian meal had egg items."
Cons: "Not at all"
Pros: "The crew was polite."
Cons: "Everything and why did we get off the plane in LHR thats completly pointless and basically just making our layover more time."
Pros: "I took Kuwait airline first time in my lives. They give me really great price on ticket, and also they gave me great services in the airline and at Kuwait airport."
Pros: "My parents and in-laws travel in 17th from Ahmedabad to NYC. The service was terrible, especially at kuwait no wheel chair was provided they had to stand up walk at the last boarding announcement. Moreover, people from kuwait were preferential treatment in boarding and in flight service. The staff was terrible and didn't care about my parents, multiple request of food, sandwiches or drinks were neglected."
Cons: "My parents and in-laws travel on 17th April 2016 from Ahmedabad to NYC. The service was terrible, especially at kuwait no wheel chair was provided, they had to stand up and walk at the last boarding announcement. Moreover, people from kuwait were given preferential treatment in boarding and in-flight service. The staff was terrible and didn't care about my parents, their multiple request of food, sandwiches or drinks were neglected. I will not fly kuwait and will recommend paying extra bucks to go in Qatar to all my families in states."
Pros: "The crew was very helpful to take my baby push chair on board, offered all the support for my new born showed compassion, care and high level or responsiveness"
Cons: "The flight duration"