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The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.

Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂

Worst airlines either. First leg was delayed because of crew not available. My connection was missed so they booked me automatically the next day! But, impossible to get anyone on site, web site does not let me access my reservation anymore, confirmed by useless agents over the phone. My 2-leg trip with part in business class arriving at 4:10pm ends up in an awful 3-leg arriving at 9pm the next day with no way to even choose the seats and of course at the very end of the plane. I can understand problems arrive but the way Air France handle it is just unacceptable. You are on your own. Apparently getting you to your destination is the only thing they consider their duty. The customer experience and fatigue is none of their concern. And I have a status with them. I will reconsider my priorities when flying with Air France and encourage everyone to do the same.

Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price

The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor

Very good crew. Food service above average. Seats very small for a 12 hours flight.

They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE

Everything went smoothly with Air France. There was a delay in departure which seemed to relate to the immigration services being short staffed.

My seat was so uncomfortable, and the headrest was broken. Very very disappointing for the price I paid.

Even though my seat is a paid seat, I was told to give up my seat to a passenger. I tried to ask the CA to negotiate, and when I spoke in Japanese, the CA fled. I had to find a Japanese CA and ask them to deal with it. . After takeoff, I spilled my coffee, and when I asked the flight attendant for a towel, she told me to wipe it off with a wet tissue. My clothes got wet, so I asked CA for an extra blanket, but I had to wait for an hour.