We had requested a wheel chair assist for my husband who has Parkinson’s. The first seat we came to we got off the plane was staffed by 3 men-one was on his cell phone, one was sleeping and the fellow we spoke with was rude and seemed as if he didn’t care that we had a plane to catch in one hour. A person with a wheel chair came and took us to the center area for wheelchairs. Here we waited for 20-25 minutes while our flight went to “boarding.” Finally a woman came with a cart and we zipped through the airport.
Staff could have been friendlier and offered drinks more often
the cabin was kept too hot. couldn't sleep as a result
The connecting flight experience was okay. Flight crew's service were great upon settling. However, it wasn't the same as previous flight. Flight crew were okay - friendly, however, not as accommodating.
Majority of the staff were simply awesome and very very supportive and helpful
Excellent staff despite some trying passenger situations. Very impressed with their good attitudes and kindness.
Awful experience in Indigo, check in lines were very long with inadequate staffing. Had to wait in a warm stuffy plane on the tarmac as the flight was delayed.
They have adopted a crazy "no paper boarding passes at all cost policy". We spent half an our at the checkin stall – my elderly mother and her grandchildren were flying. She had no phone reception for some reason (besides being an inexperienced smartphone user), the kids had dumbphones, And they still won't issue a paper boarding pass. We had to do a lengthy dance with getting the boarding pass SMS on my phone and transferring them to her phone via WiFi. This was horrible, honestly. I can't imagine how they could manage it without me being there. Trees (and airline profits) should be less important than people.
Crew were unfriendly, touch screen for movies didn't work very well, seats were tight and uncomfortable
It was disapointing during the wait in Cancun. It took several hours to clean and they told us during that time we could not stand, use the bathroom, have service etc.
Flight map did not work. Crew was great, food was good, plane took off on time and landed early. That's all I can ask.
I liked crew, always smiling and provided the best services.
Not enough veg food for passengers. I actually did not get veg food and starved the entire flight duration.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Efficiency of staff, and comfort and cleanliness of aircraft was all great. Maybe a hot drink without payment at that time in the morning would be good!
Both flights were delayed over 1 hour. And I had to pay for seats, even though my reservation supposedly included free seat selection.
Our flight was delayed for over an hour due to weather, and it had already been a long travel day. However, the crew was calm and compassionate, listening to every complaint with genuine concern. They got us home safely without incident, in spite of all of the obstacles. I’m grateful.
The plane was late (as was my flight out from Birmingham the day before)
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
The flight was delayed by an hour. Made the connection uncomfortably tight.
