I’ve flown with Qatar multiple times and the service has always been great. Very professional, organized, the food is delicious and plentiful, tons of entertainment.
The American/Hollywood movies in the entertainment system lack english subtitles, they tend to have only arabic subtitles. Coupled with the low quality airplane earphones and cabin noise, it sometimes is difficult to follow the movie dialogues.
All the crew members were too slow and rude. Most of the times the registers were empty, while hundreds of customers were waiting in line, and it was impossible to get a supervisor. Despite being in line on time, I missed my freight, plus a some customers who were ahead and behind me.
The space was tight, hardly any leg room and the crew surprisingly were busy and did not take the time to attend to passengers, felt rushed. There was a delay for check in since the systems were down the airport staffs were accommodating
The Qatar Airways staff pre-boarding and also on the flight from Dallas to Doha were incredibly mediocre and arrogant. Consider retraining these individuals Other flights were ok.
Worst air experience in whole life . Boarding and checking was hassle as they did 3 times. Crew team was clueless about passengers need. Despite of passengers raising hand , they were resetting the program
No difference between US airline and Qatar. Both cramp as many people. The airline seems to change planes without notice choice is seating when making reservations online doesn’t match the plane a passenger is on. Especially paying extra. Nothing special No different than US carriers.
Did not like anything. Seats were crammed, leg space was minimal and food was terrible. This was the first time traveling overseas in American Airlines and was the worst experience ever. Have learned a lesson to never travel in American Airlines.
Our male flight attendant was top notch - wish I could remember his name. Boarding is never fun when I have to ride the shuttle to the middle of the tarmac and pull my carry on bags up the stairs to my seat. My knees are banged up and my shoulders give me pain, so the flight started off poorly. The seat leg rests don’t recline completely so that makes is difficult if not dangerous to get in and out of the middle seats. The entertainment system touch screens prevented one from seeing the options. They are old and the software needs to be updated. I was on six planes in the last two weeks and able to see the flight progress without any stress. Couldn’t watch anything else. I do like Qatar Airways, just not a fan of a few things.
Overall good. Food choice in business class is a concern as same dishes on every flight for months. Crew is great and seats on this sector were fine . They need to have more variety in dining
It was a disaster. The crew was so rude and had no professionalism. She dropped something onto the floor, then took it from the floor and put it into the food tray. Also, when she got some spilling, she went straight to the toilet, got some tissue and started cleaning the food trolley
I cant wait for planes to have shorter rows with more space! otherwise, all fine thankyou
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Damage lagguage, They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Same situation saudi lost my pram and car seat and damaged lagguage
My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad
Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.
The intettainme is old stuff and difficult to get by WiFi and the chair is not comfortable at all although the staff were excellent but beyond their limited
Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
This is really the rating of two flights. JFK to IST then IST to NQZ. New York to Istanbul was good. Good crew and all positives. The flight to Astana was so bad that brought it all down. Crew was nonexistent above the minimum, seats were cramped, and it was hot on the plane. Turkish Airlines seems to be slipping down to US based carriers level.
It was great except my luggage was C severely damaged over i picked it up off the carousel in London. . A suit case that had been used once does no longer have the use of the extendable arm as it’s broken
Very good overall.... apart from the cost of extra check ed in luggage where they charge £17 per kg, and no option to just buy an extra bag allowance (at least on the route I took)
Except for spending an extra day in Istanbul due to late departure from Athens on Saturday and missing the connection flight TK0044 to Cape Town and again arriving 45 min late on Monday in Cape Town, it was all good.
The best food I’ve ever been served on an airplane. The security at the gate was frustrating as was the heavy editing of the films and television shows offered.
The 2 agents on the check in counter were super nice , helpful and very polite. Boarding was like a 1 2 3, I would recommend Turkish airlines for your next trip.
Food wasn’t nice and doesn’t have halal option
My wife and 7 months old baby had a terrible experience traveling, we paid extra for bassinet they didn’t provided.she missed her flight due to late landing of the flight, they were unsupportive to my family due to that my wife and kid suffered a lot.
While we were picking up passengers in São Paulo, on our way from Buenos Aires to Istanbul, it was impossible to use the bathrooms for 90 minutes. The crew was largely inattentive with one or two exceptions. They should distribute more water for a flight that long. When I signal that I wanted to have a second glass of wine, my prayers were left unanswered…
I like the boarding on time , I like the respect from the male flight attendant but the female attendant could be better. Didn’t like the food
Very good and good customer service and seats very comfortable
Short handed at the check in counter. There was only one person and so many people waiting
Plane is old and dirty. My recliner wasn’t working and I was in business class. And my entertainment kept freezing up Plane needs serviced and better maintained. And you may need to teach the crew a little customer service.
Staff were rude! Chairs are incredibly small! Comfort was minimal and food wasn’t edible.
It was a very stressful trip for me and my husband, main reason for the discomfort, kids behind our seat kept kicking the seat behind , screaming all the time of the flight , the seat in front of us has a kid with autism and a young sister with the dad , a nonstop all the 12h hours flight screening jumping overhead, stuff in his hand almost dropped on us and we have to be on alert for any move, I do understand that there will be kids but the thing is no one of the staff even bother to came near the seat and find solution , I believe there has to be a way to seat family with kids ,I’m a person who travel long distance almost every year and I used to take mostly air Canada, Lufthansa,British airways. I figured to use Royal Jordanian this time but it looks it wasn’t the right choice for us and I hope we don’t have to deal the same on our way back.
The flight was fine. There were a lot of babies and toddlers that did not do well on a 12pm flight that lasted for 13 hours. Some were awake and cranky all through nap time and bed time. I don’t understand why Royal Jordanian does not have WiFi on its planes, even for a fee.
Not reserving the bassinet seats for babies who need it. Baggage allowance isn't good. Food quality very poor.
Not so good. Within 24hrs of departure, I checked the seat map and 6E, 6F were available. So i selected them. After reaching the airport, the staff said that those seats were taken away by someone. I told how could that be possible since the seats were taken away by me. But she insisted that someone paid for those seats. I disagreed because the seats were assigned to me. So she assigned us seats all the way down. When we boarded and plane took off, those 2 seats were vacant throughout the journey. To add salt to the wound, one of my bags went missing. I was left with only 1 pair of clothes which was in my carryon bag. After so many followup calls, my bag was returned on the 4th day. I don't recommend Royal Jordanians to anyone.
Poor job on boarding...lot of delays on the landing
My experience with British Airways is excellent, thanks for all 🫶🏻✈️
Our luggage arrived 2 days late when we reached Santorini. We were without cloths and toiletries for two days and didn't had time or means to go and shop everything at reasonable cost. Even though, we filed the report immediately at the airport, there was very less communication to us about when we would expected our luggage and even when it arrived there, they didn't had staff to deliver luggage to our hotel, so we had to go to airport to pick it up, which is very difficult and annoying to do in foreign country where you don't have you own vehicle and you don't have time because your tour is packed with activities. They could have tried to expedite the process and kept us informed and deliver the luggage at our hotel. Also, should have given us compensation for it.
Fair, difficult to find the departure gate. Luggage delayed on arrival
Very old aircraft. Seat 15 A & B personal light not working, foot rest broken in 15 A , reclining push buttons required two people to do it. Overall experience was below standard. The same food was served both the times. No snacks in the ally, drink choices very limited. It felt like it was the year 2000. The crew unfriendly, hospitality 4/10.
Friendly on board crew, kept informed on flight. Pre-ordered food arrived as ordered
The crew is very friendly and helpful. The food is good for airplane food. The flight is long and hard to sleep. The leg space is great. The plane arrived in plenty of time.
I would like to recognize a crewmember for her above and beyond service. Her name is Emily Milburn. The flight was delayed for more than a couple of hours, as we sat on the tarmac because of a storm in London. I could not connect to the Wi-Fi, which I needed to do to arrange for my follow up flight back to the US. This young lady told me that her cell phone had reception and offered to provide me connection through her phone. I was beyond impressed. Later on the gentleman sitting next to me, could not connect to the charging portal. Emily came back with her personal auxiliary battery and offered to the other passenger. She certainly needs to be recognized by British Airways for going above and beyond what is expected. She was the ultimate professional and very friendly, and I have to admit that, given the delay, the passengers were not the easiest to deal with.
Both the flight from/to San Diego and London went very well. There were lots of movies from which to choose for entertainment, the food was nice, and the flight departure and landing times were good to minimize jet lag.
They damaged my check in bag and when I filled complaint they gave some minimal amount which is not even sufficient to buy new bag. Vey unhappy with this experience.
Bag drop in Jersey was very long. British Airways could have had more people available to check bags.
