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The lady at the boarding gate was so rude. She was challenging people being in priority and looking them up and down as if they weren’t dressed for first class. This was Ryan air priority. We all sit in the same seats. She loudly called out to embarrass a man who she believed had cheated and got in the priority line. He had a valid priority ticket and even worked for Ryanair. Also challenging visas insisting people download them until they proved on the government website it wasn’t required to print. The Ryanair employee who was challenged said she is always like this. She also pulled people from regular boarding as they were fashionably dressed and upgraded them to priority and changed their seats. That was comical. I think she felt she should be working for Emirates first class, although they would t have stood for her rude behaviour

Their customer service needs an overhaul. I wish we could access them and the could be more helpful. Also, the website has been crashing and I had numerous technical errors. My flight was cancelled and we spent so much time trying to get help because the tech was failing.

If you buy a cabin luggage, but don’t need it for your kids, so you will end up with mixed priorities. And you will need to use non priority line

There plane had a technical pricken so we had to disembark, but the replacement aircraft was provided within one hour so there was not much delay.

Flight details on public information screen were misleading and wrong.

Long delay was made worse by lack of information and long time in queue waiting for the plane to arrive

Delayed delayed delayed and then cancelled very late not allowing for too much time to find a room for the night

Blood contaminated tissue was stuffed to the back of the seat in front of us.

The staff were very helpful with getting the wheelchair for me and bringing my carryon down the stairs from the plane.

Great flight and crew but let down yet again by the disaster that is Birmingham Airport