Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
Klm start boarding while somw air issue in the plan
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
Overall very positive. Boarding was quick and organized. Cabin was clean and seats were reasonably comfortable. Cabin crew was excellent and the meals provided were also of good quality
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Great boarding, great short flight but no entertainment whatsoever and no wifi. Prepare to disembark by a staircase.
Not good. We returned on united airlines and the food was horrible.
The plan was delayed for takeoff by an hour, but we ended up making the landing on time which was a nice surprise.
All the flight to USA were arranged to E terminal whereas from Dubrovnik arriving on Zurich is on A80, have to walk all the way from A to E, even need transfer bus , for short transfer time like in an hour, we have to work fast, as soon as arrived at E, it is about time to boarding, pretty tight schedule, I hope Zurich airport can make some rearrangement so that transfer people do not have to walk long way. For short transfer time people, such as 50 min, this is even impossible if still like this.
When I needed to get my bag off of the plane so that I could take a train because the connection was 4 hours later, they took 2 hours to take my bag off making me take the train and miss my flight simultaneously. The seat size on the plane is too small for an average aged woman let alone a middle-aged man. It's unacceptable and I will not fly Boeing again.
Delayed 30 mins Forced to check in my carry on luggage
They didn't give us Nothing to eat, come on..... 1 package of chips and a glass of soda won't do anything to the company
It was great. My seat was comfortable. The bathrooms were clean . The service was superb . I travel a lot and I have been in 64 counties. I wish I could fly first class, even though I could , but I prefer to budget my yearly travelling expense on actual visiting , not on flight. Anyway, my point is that your economy was far much better than other airlines as good as Air France. The flight attendants and all crew were polite and very helpful and respectful. Thank you for making my long trip tolerable.
The service was flawless. The trip went great. I flew from Venice, Italy to Tampa, Florida. The issue is my bag (that I checked for free when checking into the flight) was ripped along the side when I collected it from baggage claim in Tampa, last night. I thought of talking with the Tampa baggage claim employees about it and see what could be done, but my bag isn’t a very expensive bag and I didn’t want to make a big deal of it. I’m not sure if I’ll be checking a bag anymore in the future.
My luggage did not make the connection and 4 days later I still have not received it.
We're talking about a short-haul in-country flight.. there is no confort, no food, just the bottle of water. The seats are squeezed like hell and I was in the back-end of the plane, with one spare row left for the crew and to store excess bags that could not fit in the overhead bin.. Speaking of carry-on, some passengers should be better screened as their bags were simply too big to fit in the overhead bins.. ! How can this happen, and it was an A310, with 2 columns of 3-seater rows.. There is a pseudo-Business class, which is simply a section in the front of the plane where the same seats are occupied only 2 out of 3, on each side, leaving more rooms for the passengers and their bags. That's it.
Amazing! Big line at Check in was diminished in 10 minutes. Boarding was quick and efficient. Service and food great. Only minor point: seats could be a little broader and for me being small, something to put your feet on during the flight would be great.
The security at the airport was excellent. The one criticism is the boarding process just before entering the plane. There were only 2 boarding lines and there were no barriers thus leading to a mass rush to enter the plane. I suggest that they board by rows, eight or ten rows at a time to prevent the mass rush to enter the plane. Otherwise, I would highly recommend Turkish Airlines
I liked everything: the work of the flight attendants, the work of the crew, the frequency on the plane and in the toilet.
It wasn't good. I didn’t understand. They changed 320 dollars for 2 luggage. My ticket was regular and I paid almost 1200.00 dollars. Why they did charge? I want my money back.. thanks Yılmaz polat
Great food, great entertainment and very helpful, caring & attentive staff.
The segment bkk ist was ok. The segment ist to yul the boarding was chaotic with 5 control before get in the plain, in addition to normal control by scanner and metal detector during transfert
The flight was great. From the first to the last step, the staff was very helpful and understanding. I also always enjoy Turkish Airlines food because it’s flavorful, fresh (like salads and very delicious bread ) and has special things like olives, dates… I loved that bean salad and apricot pie. I also enjoyed the movies. Thank you!
I recently flew with Turkish Airlines, and I can confidently say it was one of the best travel experiences I’ve ever had. From the moment I boarded, the crew was incredibly attentive, warm, and professional. They went above and beyond to ensure everyone was comfortable and well taken care of throughout the flight. The highlight, however, was the food! I’ve flown with many airlines, but Turkish Airlines sets the bar incredibly high when it comes to in-flight dining. Every meal was fresh, flavorful, and beautifully presented. The variety of dishes, even on a long-haul flight, was impressive. It felt like dining at a high-end restaurant at 35,000 feet! The seats were comfortable, the entertainment options were great, and the overall atmosphere made the journey enjoyable. Turkish Airlines truly excels in combining luxury and hospitality. I wouldn’t hesitate to fly with them again—highly recommend!
Very nice and friendly crew. Boarding system can be improved.
The Etickets had been changed (Why?) without notice ; Hence, that caused troubles when checking in. Not until I contacted my ticket agent and was given correct Etickets could I then check in.
This one is not bad even it is late, but they apologize and every time they announced the update.
I’m very disappointed for this trip and I will never travel again in this airline. In addition, I don’t recommend to any human being to travel to Kenya Airways. They keep me at Nairobi for 4 days without care. I was at Nairobi from 6 a.m Morning up to 10 a:m Thursday. For that reason, I have trouble for my work and may be I will lose my job. During for those 4 days I didn’t have my medicine, I didn’t have clothes to change because all my clothes were in my checked bags. On Thursday, when I got flight, they don’t even apologize for all consequences I had. During for those 4 days, I learned many things for this airline. It is their system to treat passengers like this because they had hundreds or thousands passengers around Nairobi waiting for their flights after their original flights cancelled. If I lose my job, I planned to file claim to the airline. This is not airline to travel with.
They weight duty free goods at check in and count the weight as carry on luggage. Results : for 4 bottles I had to opay $150. rip off. Be careful to avoid any duty free shopping at Dubai airport
The boarding was fast, the food was great; however, the seats & leg space were tight.
I enjoyed my flight I arrived safe with all my luggage
No complaints just improve on the food service. Provide enough dinner. People are complaining about that.
Was very good, was happy with the way staff were smiling and how they were approachable
A child was loud throughout which made the trip less than optimal. Crew was great and professional. They need to change the automatic seat belt announcement which is too loud and had other unneeded words like "this is XYZ announcement number one'
Love the dreamliner plane. It's such a smooth ride, I don't notice that it's 15 hours in the air. The staff are great and they don't overstuff you with food.
I really like this airline. The staff are lovely and friendly, the planes are tidy and unfussy. I would rate them at the top of the African Airline carriers.
For some reason they didn’t give me a seat and said I was on standby and to stay by the gate till I was assigned a seat then right before boarding I got a seat I got to my destination and no luggage
Terrible, We experienced massive delays and then couldn’t book a hotel through the link provided, nothing was available. We then went to the airport the next day and experienced further delays, almost no communication was given. We had dinner at lunchtime and breakfast at midnight. We then landed in Jhb at 1am and had to book another hotel as our flight to durban was at 8am. The experience was painful and very expensive.
the airline check in attendant made me check my carry on bag which was VERY small and contained medicine for both of my parents stating it was a full flight. Upon boarding there were several open seats and available compartments where my bag would have fit. DO NOT SELL tickets inclusive of a carry-on with the intention of REQUIRING people to check it.
Flight was cancelled at the last minute with no explanation. No viable alternative offered and zero customer service support. Totally useless.
Good service from BA. Wish flight was non-stop to London from Grand Cayman.
this was a good experience from on time boarding and take off to early arrival. Comfortable seats became empty seat next to me.
Boarding was fairly chaotic. One of your employees clipped my ankle as he was passing with an empty wheelchair and not only did not apologize but stated something to the effect of “oh forGod’s sake.” There was plenty of room for him to pass. otherwise, everything was excellent.
Hand bag was taken to be checked in at boarding gate
We ordered kids meals - which were not kid friendly at all! (the breakfast that is - scrambled eggs on a bed of spinach and asparagus?)
American Airlines seemed to run a 'dry' flight. No alcohol was offered at any point with meals. Breakfast was a bit tasteless. The 'hot pocket' whatever that is, was horrid breadish pastry with very little filling. Decaf coffee was horrid. Seats didn't seem as wide or spacious as usual, especually for a ten hour flight.
