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Better than United !

Good movie selection - app works well. Attentive, friendly cabin crew. Seats were pretty comfortable too.

The food selection is poor though the pre-ordered hot meals were fine.

Everything in Premium economy, the food, comfort and the whole experience

Nothing, except missing breakfast because for the first time ever, I was fast asleep on an aeroplane!!!

Staff of KLM were friendly.

Despite checking in online and selecting a window seat, I ended up in the middle seat of the middle row with two large neighbours and I had half of each in my seat.

Very friendly staff Free drinks (wine, beer, vodka coolers) in flight Easy small airport terminal at Billy Bishop Airport Very fast through immigration and customs

Policy that cannot standby got earlier flight - especially if later flight is already listed as delayed This is to force paying $150 fee, not customer friendly.

Porter lost my baggage despite such a short and easy flight for them to track. Let's see how long they take to get the luggage back to me in what condition

Seating was comfortable with good leg room for my husband who is tall.We had a needy passenger beside me and the stewardess did her utmost to accommodate and make us comfortable for which we were grateful.

Breakfast was poor (a piece of cake ),and not enough tea/coffee offered during the flight.

Nice plane, lovely crew. A minor detail, but very pleasant: the ever-changing "mood lighting" in the cabin, the overall color changing every ten minutes or so. Surprising how much less boring such a small detail can make a space when you have to sit there for seven hours at a time. :)

Standard flight experience.

Internet access to films didnt work.

The subtle comedy during announcements was appreciated.

Better than United !

Good movie selection - app works well. Attentive, friendly cabin crew. Seats were pretty comfortable too.

The food selection is poor though the pre-ordered hot meals were fine.

Standard flight experience.

Internet access to films didnt work.

The subtle comedy during announcements was appreciated.

?

The seat in this plane is the narrowest and most uncomfortable I have ever encountered in business.

We arrived in one piece.

I fly a lot and I understand turbulence. This was a very bumpy flight - the worst I have experienced. A reassuring word from the cockpit would have helped the more nervous among the passengers, particularly as the pilot ascended and descended and the FA was catapulted down the aisle. But not a word. Apart from that, it was a short flight, pretzels only and that's OK. No entertainment other than what you bring. The complete lack of knee room in Y was a discomfort.

Very friendly in flight service Pilots made up time in flight Gate in Montreal was fairly close to curbside pick up

Pilots made up time in flight to catch up delayed departure. Great!! But, then had to wait on Tarmac for gate to be released by another aircraft.

Very friendly staff Free drinks (wine, beer, vodka coolers) in flight Easy small airport terminal at Billy Bishop Airport Very fast through immigration and customs

Policy that cannot standby got earlier flight - especially if later flight is already listed as delayed This is to force paying $150 fee, not customer friendly.

Crew was very nice and tried to be accommodating.

entertainments had many choices, but, almost all not to my liking. Sound quality was poor. I should know from previous experiences to NOT expect good food. The whole flight was noisy from the equipment not from passengers.

Not much

The seat is the smallest business seat I have ever encountered. First and last time I fly the 767 with Delta. Can't believe the designers where so stupid

Porter lost my baggage despite such a short and easy flight for them to track. Let's see how long they take to get the luggage back to me in what condition

Very friendly in flight service Pilots made up time in flight Gate in Montreal was fairly close to curbside pick up

Pilots made up time in flight to catch up delayed departure. Great!! But, then had to wait on Tarmac for gate to be released by another aircraft.

Everything in Premium economy, the food, comfort and the whole experience

Nothing, except missing breakfast because for the first time ever, I was fast asleep on an aeroplane!!!

Staff of KLM were friendly.

Despite checking in online and selecting a window seat, I ended up in the middle seat of the middle row with two large neighbours and I had half of each in my seat.