Generally excellent but a couple of areas could be improved. After boarding we were delayed a full 20 mins whilst various ground crew, flight crew, captain faffed around counting and recounting passengers. Said discrepancy between computer and manual. All OK in the end. So why o why did it take 20 mins to find all OK? No sense of urgency shown Secondly the seat base is just not supportive/resilienfor a 4½ hour journey - backside really aching by journey end.
Waiting for 2 people to come through security that delayed the flight. Everyone else made it on time, should have left without them. Flight was cold.
The staff are just so friendly travelling alone was a bit scary but they made me feel comfortable and nothing was to much bother I loved how one of the girls was talking to the old ladies she really took time thank you jet2 shame I can’t get home with u guys 🥲
Crew was nice. Plane was crowded, Seats wouldn’t lean back. No free treats or drinks (not even water).
The flight was over an hour late taking off. Air traffic control on the outward flight caused the delay. Horrendous passport queue at Malaga. Families with children must dread it. Another Brexit negative
On time flight. Reasonable comfortable but a bit cramped. Excellent jet 2 staff as usual.
This is my second flight with jet 2. Both been great - lovely helpful staff. Will fly with you again
Felt very cramped, seat quality poor and temp way too warm with little ventilation. Persistent ramming of duty free ‘bargains’ donut throats. Food & drink service glacially slow.
A good flight with friendly crew and check-in but disembarking was chaotic and badly managed
The food was nice but same pud and crackers as on the way there should be different
Missed slot to leave so we were on the plane for an extra hour. The seats were really uncomfortable and the food was poor. The experience makes me think twice about flying as I suspect they are all similar.
Fine, charter flights. Plane full, and staff nice and friendly. No option for free food or drink. Entertainment through paid app.
The 737-8 is too small for the length of flight especially if there are any delays
The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.
Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.
One flight attendant not wearing a mask over nose, 50% of passengers not either, and no effort to correct. Boarding was very late with no information - lots of standing around waiting.
