The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.
Brand new plane lots of room the snack was very flavourful and enjoyable
As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
There were no charge points for phones on the economy seats. The seats were comfortable overall. Food was okay.. flight was on time
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
The seats are extra cramped if you are taller than 5’8! Spring for the extra legroom seats for sure if you have a long flight!
The flights were on time. Cabin crew were nice. The food was terrible! Checking in was not easy using my phone.
Boarding crew were extremely rude. At check in, I showed a medical note from a surgeon stating that I had a medical problem that caused me to end up in an emergency room. The surgeon requested that I get an upgrade so I can travel back home comfortably since I was in a lot of pain. I was alone with my daughters (9 and 14). They made a huge deal about giving me seats although there were so many empty seats in business. Finally, I paid a hefty price for it and the seats were exactly the same as in economy cabins but not as good because there was a forced tray in the middle seat that I couldnt even lift so I can lay down.
the service on Business class should be improved to be at par with industry leaders like Cathay Pacific and Singapore AIrlines. A lot of room for improvement.
The space in the seat was okay, the staff were friendly, the entertainment system, my touch screen was not working and some of the films listed on the website for the flight were not available.
Excellent. The crew and flight were great. Checking in was easy and everyone was very helpful.
The business class seating arrangement for LHR to MAA was very uncomfortable. The movie options were terrible.
The crew was very nice and pleasant. We were very reluctant to book our flight with British Airlines because we had bad experience with their flight attendants on the previous trips, they were rude and not helpful.
Both flights Heathrow and to SFO were delayed significantly. Walking up outside steps to aircraft with suitcase was a challenge and I am a healthy 63 year old!
Boarding was a complete shambles, groups in all the wrong places, queuing up before the crew had even arrived. Service was kind but slow, food was tasty and beautifully presented. Seat was comfy and private
