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Pros: The crew was so friendly

Cons: Everything is so smooth in my flight!

Pros: Flight attendants are friendly and helpful.

Pros: The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing.

Cons: The whole experience was positive.

Pros: comfortable seating, friendly helpful crew, good food

Cons: sometimes too cold sometimes too warm

Cons: The only company that constantly delays flights. Narrow and uncomfortable places in the business class. They waited 4 days for the suitcase! They are not responsible for receiving compensation for the delay in suitcases! Where to write and call?

Pros: Amazing crew and service! They are the best!!

Cons: Amazing crew and service! They are the best!!

Pros: Nothing

Cons: Cancelling my ticket and put me on another flight Then lost my bag I didn’t receive my bag in final destination

Cons: Food is a joke

Cons: My luggage was lost for almost 2 weeks.

Cons: Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive.

Pros: Crew was friendly, seats were ok

Cons: Flight was delayed for almost 2 hours, there was no explanation, just an apology.

Pros: One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again.

Cons: Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,

Pros: Again staff was very friendly and helpful.

Cons: That since it was a shorter flight no tvs.

Pros: Customer service

Cons: Snacks

Pros: Crew was top

Cons: 45 min delay , shame ..... always the same problem with Frankfurt airport...

Pros: Service was excellent

Cons: Carry on baggage size misleading

Pros: Nothing

Cons: Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!

Pros: The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt.

Cons: It’s standard European airline. Don’t expect Cathay, Singapore or Emirates.

Pros: Crew allowed me to change seats to get two empty seats by the window that were available.

Pros: Crew was polite and helpful

Cons: Long boarding time. Pasengers with huge bags as hand luggage. This should be controled.

Pros: The crew was very professional and courteous.

Pros: Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable.

Pros: Movies

Cons: Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one.

Cons: We were packed like sardines! My flight made me want to retire from traveling!

Pros: Comfortable seats, adequate legroom; clean aircraft, polite and professional crew.

Cons: Super crowded gate -- but that's more the CDG problem than Norwegian's one.

Pros: Same as other answe

Cons: Same

Pros: We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free

Cons: Nothing

Cons: Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board

Cons: Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane.

Cons: Departure was slightly late (passengers still exiting the plane when gate was called)

Pros: The ticket was affordable.

Cons: It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made.

Pros: Crew was okay.

Cons: That your airline commit to schedules.

Cons: Free coffee

Pros: The crew was nice. The seats were ok.

Cons: The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today.

Pros: Crew was friendly.

Cons: No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process.

Pros: The flight crew were amazing and had lovely gifts for our daughter

Cons: the flight was late and no food or drinks were available without paying rather high prices

Pros: I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers.

Cons: I honestly had no issues with my flight.

Pros: Great helpful flight crew

Cons: Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight

Pros: Crew was top

Cons: 45 min delay , shame ..... always the same problem with Frankfurt airport...

Cons: The food is good k

Cons: I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100.

Cons: It’s an international flight. It is what it is!

Cons: Food is a joke

Cons: Flight was delayed in Frankfurt due to technical issues. That was fixed, but ended up missing the flight to Minneapolis. Lufthansa provided vouchers to hotel and shuttle to the hotel (holiday inn express) and back to the airport. We stood out in the cold for 45 mins but the shuttle did not show up. Ended up taking Uber to the hotel only to find out their shuttle service does not start in the morning before 5:30 am. They booked me on a 6 am flight with 5:45 boarding time. The hotel scheduled a taxi to pick me up at 3:30 am to make back to the airport on time. I ended up spending $70 and I’m totally exhausted. I wished I just stayed at the airport. Not to mention the quality of the hotel accommodations is less than average. Very disappointed with how this whole situation was managed.