Daily cleaning, installation of cabin HEPA filters on flights from Europe to Birmingham
easyJet, Ryanair and Lufthansa have all waived their change and cancellation fees on flights from Europe to Birmingham. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from Europe to Birmingham.
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Scores according to KAYAK customer reviews
Pros: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Cons: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pros: "Professional crew. Good simple check in."
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "The crew tried to be helpful but were equally frustrated with the ground crew."
Cons: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Pros: "Crew were great"
Pros: "Friendly crew"
Cons: "KLM lost one piece of my luggage"
Cons: "There was no wifi on flight"
Cons: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "I love the food"
Cons: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Cons: "Less legroom, storage space, bad food, few movie options."
Pros: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Cons: "tough to sit on a plane for 9.5 hours"
Pros: "Everything OK"
Pros: "The crew was really friendly."
Cons: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Pros: "Employees were very friendly"
Cons: "The seats were very small"
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "Able to fly direct to ansterdam"
Cons: "Have to lay over on the way back. More expensive than other airlines."
Cons: "Customer service"
Pros: "Service, technology"
Cons: "Could not print by boarding card and was not allowed to board in Amsterdam"
Pros: "Short flight with good communication."
Cons: "Nil to complain."
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Cons: "Flight was delayed due to weather in Amsterdam area"
Pros: "Great crew service. Among the best ever."
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "Loads of leg room"
Cons: "Loved everything"
Pros: "Same as above"
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Cons: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Pros: "Delays and no proper customer service."
Pros: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Cons: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Cons: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Cons: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Pros: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Cons: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Cons: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Pros: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Cons: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Cons: "Couldn’t understand announcements"
Pros: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Cons: "The flight delayed for 2xhours from Paris to Cincinnati"
Pros: "The crew was friendly and always came around with water."
Cons: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Cons: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Pros: "Crew was very nice and the food was excellent"
Pros: "FA kept bumping into my seat waking me up"
Cons: "Return the 777 to 9 across"
Pros: "Extremely hot the plane"
Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Pros: "Crew was nice, too short of a flight to figure out more"
Cons: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Pros: "Good quality flight"
Cons: "But delayed and lost baggage"
Pros: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Pros: "It was a nice plane and boarding was well organized."
Cons: "I was assigned a middle seat, if not for that I would have given a higher rating."
Pros: "The staff was very nice and friendly"
Cons: "One hour delay without any information on embarking and another hour in the plane before departure"
Cons: "Security services at Manchester airport...too long and not friendly at all"
Pros: "Absolutely everything perfect."
Cons: "Through my own fault I ordered a different seat instead of window seat. :)"
Cons: "No offer of snack with no egg in it."
Pros: "The service was very professional."
Cons: "Everything went well."
Cons: "Couldn't make the connection....Overall....an aweful experience!"
Cons: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Pros: "The cabin crew was very good!"
Cons: "The economy premium seats are very uncomfortable"
Pros: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Cons: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Cons: "Cramped, no cabin bag space, late departure with no communication and lost checked luggage. Not a great Air France experience."
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Pros: "The hostesses were very kind and nice"
Pros: "Short, lots of leg space"
Cons: "There were not noodle soup ready this time."
Pros: "Great people"
Cons: "It was an hour late"
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Pros: "Boarding was very efficient"
Cons: "Losing my luggage after checking it at the gate when volunteers were needed."
Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Pros: "Efficient check-in."
Cons: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Pros: "Disorganised and slow"
Cons: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Pros: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Cons: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Pros: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Cons: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Pros: "The flight was pretty smooth considering it was a small plane."
Cons: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."
Pros: "Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight"
Cons: "Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs."
Pros: "Entertainment was good."
Cons: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"
Cons: "The temperature at altitude was far too warm for my comfort."
Cons: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"
Cons: "I missed my connection in Dusseldorf because none of the 12passport gates worked. Two border agents tried to handle the crowd, but I arrived at the gate 1 minute after flight close. Neither the agents at the gate nor at the transfer desk were willing to help me get to Manchester. Never fly EW again."
Pros: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean. Ohh and the y didn’t loose my luggage (as I was travelling through connections, I was worried bit)."
Cons: "No food or drink is included in the price, narrow seats, delayed flight. We were already seated when it turned out the departure will be delayed by 30 mins. No toilet use during this time...."
Pros: "The crew was fine and boarding was efficient."
Cons: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."
Cons: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."
Pros: "The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled."
Cons: "More legroom. And not having to pay for a simple glass of water."
Pros: "I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers."
Cons: "On both flights the control forty didn’t work."
Pros: "Seats at the front are comfortable with space for the legs."
Cons: "One drink within almost 4 hours flight is not enough."
Pros: "Good view with the high winged propeller plane"
Cons: "Small overhead storage"
Pros: "The price"
Cons: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."
Pros: "It was ok"
Pros: "Quick efficient boarding - on time."
Cons: "Not terribly comfortable seats but for short haul flights, just fine."
Pros: "Friendly and attentive crew."
Cons: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."
Pros: "On time flight and friendly staff"
Pros: "Staff super friendly. Comfortable sears. Food very good."
Cons: "The flight was delayed and we could not check in online from home."
Pros: "If I can give this airline negative stars, I would."
Cons: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."
Cons: "Timing Food Service Entertainment"
Cons: "Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal."
Pros: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat."
Cons: "Vegetarian hot meal option was a little strange, but not terrible."
Cons: "Another delayed Eurowings flight to Stuttgart with no information provided."
Pros: "Check in was easy and they answered my questions about a connecting flight, bags are relatively cheap to check in, and pilot made sure we were able to get to our connecting flight."
Cons: "Nothing really, just a typical budget flight."
Pros: "We had one of the more legroom seats so that was nice"
Cons: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Cons: "The seats are broken and the crew treats the passengers like they do not matter."
Pros: "Staff at the airport (ticket counter and check-in) were very polite."
Cons: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Pros: "Flight was on time!"
Cons: "The security in Düsseldorf for American citizen was very nusty. They stop everywhere ask allot of non sense questions and check your bags twice! That was a real torture for no reason!"
Cons: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."
Pros: "Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly."
Cons: "Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks."
Pros: "For a short flight, the trip was fine. No delays were experienced."
Cons: "The security line at Tegel airport was long. It took over 30 minutes get to the security scanner."
Pros: "RUINED OUR TRIP"
Cons: "LUFTHANSA IS TERRIBLE"
Cons: "Flight was cancelled--no crew!"
Cons: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."
Cons: "Y in Geneva without clothes or meds. SwissPort at GVA doesn’t Java a clue."
Cons: "Long walk plus bus ride to plane in windy and chilly weather with slight drizzle."
Cons: "- the flight was delayed by approx. 30 mins (though this delay was not entirely unwelcome as my previous flight was delayed too so in order to make the connection safely, the delay was ironically useful)"
Cons: "Buses didn't fit all people after landing."
Pros: "Comfortable and enjoyable."
Pros: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Cons: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."
Cons: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Cons: "More than 3 hours delay and this is a lot of times !!! Absolutely no matter what the relationship is about This company is disastrous !"
Cons: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Pros: "Service onboard was very efficient. Flight was short"
Cons: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."
Pros: "Overall good experience, flight was short and painless"
Cons: "Flight borded late and at a different gate"
Cons: "Never made it due to prior cancellation and no back up plan"
Cons: "Delayed flight, once on board the aircraft, further delays on the ground (at Glasgow) made up time in the air landed (not too far from our original landing time) only to be told we’re now being held on the ground (at Gatwick for at least another 20 minutes!) I flew with BA this morning and rated them excellent for everything! EJ you need to up your game!"
Pros: "Big fan of easyJet"
Cons: "Be good as you are."
Pros: "The seat was fairly comfortable. The pilot communicated with the passengers about the reason for the delay, due to mechanical issue."
Cons: "I was not made aware, until I got to the gate and was boarding, that a personal item (that was small enough to easily fit under my seat), would not be allowed on the plane without incurring a $60 Euro charge. Luckily, I was quickly able to squeeze it into my carry-on suitcase. One of the flight attendants wasn't very friendly (young, male, possibly Middle Eastern, French speaking). The other 3 were fine."
Pros: "Boarding was fast."
Cons: "Once on board, we were told there was going to be a 30 minute delay. It was hot as balls on the plane."
Pros: "flight left close enough to onetime to arrive onetime, flight was smooth"
Cons: "Our seats smelled like feces. We were forced to gate check our bags even though we each had just one small carry on."
Pros: "Amazing crew. Friendly. Extra leg room for free. Nice company in plane"
Cons: "2 people were kicked off the plane because they were drunk and called the flight attendant FAT BOY. not only once ! i can still see the flight attendant quite distressed. It’s absolutely horrible to see these things happening more and more often. The police have arrested them and thank god we weren"
Cons: "EasyJet was pretty easy to deal with."
Cons: "takeoff and landing weren’t very comfortable"
Pros: "The cabin crew were excellent. The flight was very smooth."
Cons: "It was one of the best flights ive been on and would recommend easyjet."
Pros: "quick check in information given in good time regular messages about potential disruption friendly staff"
Cons: "some times cabin staff were a bit too business-like al few people skills would be good"
Cons: "Excellent flight, only issue was flight information from Captain was spoken too fast and it was hard to understand what was said...please ask them to slow down their speech on the in flight announcements, cabin staff were fine"
Pros: "Flight on time and arrived ahead of time"
Cons: "Not having to put our hand luggage in the hold and delaying our journey home"
Pros: "Everything went to schedule and the crew dealt with an illness emergency without fuss and I am sure more than half the passengers never knew about it."
Cons: "40 min departure delay due to Stanstead airport unable to allocate the usual landing slot before we left Glasgow."
Pros: "I didn’t like nothing"
Cons: "The flight was cancelled and the service was terrible"
Pros: "Didn’t die"
Cons: "Hour late Packed like cattle into waiting line Had to walk 10 miles to baggage claim"
Pros: "Nothing really"
Cons: "Long lines, long delay, non comfortable seats, no entertainment"
Pros: "Speedy boarding"
Cons: "Flight was delayed from 2040 to 2230"
Cons: "More than 60 min delay!!!!!!!!!"
Pros: "Boarding was quick, flight was smooth, captain kept us updated throughout the flight, cabin crew was friendly and polite."
Cons: "staff attitude bad and poor instruction, cant check in and waste of money!"
Pros: "Quick and comfortable"
Cons: "Toilets on the aircraft could be cleaner"
Pros: "No problems with the flight or boarding."
Cons: "Didn't like the 3 hour 20 minutes delay"
Pros: "Staff were very helpful and friendly."
Cons: "The food wasn't that great but it was reasonably priced to not the end of the world"
Pros: "Not much. Bus in the sky. Kept in air by extra fees."
Cons: "Bag fee and over weight cost us 180Euros. Then at gate was told we had to check our two carry ons, that cost another 120Euros. Not even kidding. Tickets for wife and I were only 65 Euros."
Pros: "I was happy that we had assigned seats. It used to be that everyone boarded and got the seats they could manage."
Pros: "Price. Professional approach."
Cons: "Bags not included into price. Needs better clarification."
Cons: "Over one and half hour delay meant I had missed last train to Victoria and instead had to wait a further 40min for a slow train to Kings Cross. If on time i would have been home by 12am latest. Instead got home at 3.30am. Unacceptable for Easy jet not to take much responsibility of this massive inconvinece"
Cons: "It was appalling. 2 hour delay. Good reminder why I never fly them usually."
Pros: "Spacious seats for an airplane! And the takeoff and landing were so smooth."
Cons: "Being from the US, we weren't familiar with the boarding process (no gate # until almost time)- but that was our challenge, not anyone else's. we really enjoyed flying Easyjet."
Cons: "Failing to check in before getting to the airport will result in them selling your already bought ticket to someone else. This happened to me and had to by a one-way ticket with British Airways at double the cost of the original return ticket from EasyAir. Did not even try to help."
Pros: "Short, quick flight that saved me a lot o time"
Cons: "Queuing on a stairwell in Belfast"
Pros: "Good timing"
Cons: "The pilot kept refering to Tel Aviv air port as Jaffa airport, made me feel unconportable."
Pros: "Departed punctually in both directions. Just a 25 minute flight so there's not much more I can say."
Pros: "Euro 47 for check luggage, it should be euro 35!"
Cons: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Pros: "Crew were lovely, good leg room as somehow got allocated exit row. Toilets nice and clean"
Cons: "One hour late taking off. I checked in carry on luggage when requested " for the greater good" but added time to journey - shouldn't be necessary. Long bus ride from plane to terminal also added time. Everything else ok"
Pros: "The flight attendants were working SO hard to accommodate everyone's food and beverage requests that I almost felt sorry for them. They take cash or credit, so pass back and forth credit card processors. They kept a smile on their face, gotta give them credit for working so hard!"
Cons: "There should be free water, or coffee or soda...seemed overly cheap to have to pay for a simple beverage."
Cons: "We did not like your baggage restrictions for checked baggage as well as cabin baggage. We were traveling for 14 days and needed to have your limits match our international flight limits."
Pros: "Boarding was quick"
Cons: "Couldn't lay back my chair"
Pros: "Generally smooth check-in process, easy to get through airport and security, and boarding was painless."
Cons: "Disembarking required a bus to the main terminal - crowded and late"
Pros: "Normal service like all the others companies"
Cons: "Disorganized, I asked information about how to do my check in, and they send me to many places. The airplanes are horrible, too tight, impossible to incline the seats and the service inside the airplane was too rigid. I couldn't hold my airplane pillow."
Pros: "waited an hour in the airport and an hour in the plane."
Cons: "everything. I was told afterwards that this is standard practice. Late, Late, Late. Only one carry on making you pay for 20 kilos when the bag weighs 5 Had to check two 5 killo bags for 40 BPS! So much for low faresl Dishonesty. Walk Walk Walk Walk"
Pros: "It was an hour and a half late going; an hour late returning. Coming back check in staff bothered me about me carry on bag, which were the same I had taken out on Easy Jet."
Pros: "Very friendly crew On time, even earlier"
Cons: "I did not like that I could not put my seat backwards and I found it strange that one is not allowed to take a laptop seperataly besides hand luggage."
Cons: "Boarding was terrible! Waited for over an hour between boarding area and airplane. Waited an hour to get an extra holding bag added to our flight. Customer service were lazy and untrained. The boarding announcement went from boarding to gate open to gate closed! We rushed to the boarding area to find out that we weren't boarding for another hour. TERRIBLE! Avoid Easyjet at all costs!"
Pros: "Very helpful as I required assistance"
Pros: "Crew were good. Boarding seemed to be good. When we eventually got going the flight was good and very quick (35mins)"
Cons: "We sat on the plane for 1 hour without moving anywhere as there was a discrepancy with the numbers they thought they had and the list (or something). When we were cleared for take off we then had to get in a massive queue before we could leave."
Pros: "Quick flight. However as is usual with Ryanair cabin crew their diction on the intercom giving instructions are appalling. This is a feature of Ryanair. Ask for diction or speech lessons and at least passengers will understand. My kids thought the crew were speaking Polish"
Pros: "The flight was quick, customer service was good on the plane"
Cons: "Checking in online was a nightmare as the site kept freezing, there was a mix up with my priority and cabin baggage, I was told by the webchat team that this had gone through but not on my boarding pass, when I got the the airport the Ryanair staff were extremely rude to us, they sent us to the back of the queue I front of everyone and then told us we would have to pay to take our bags with us, they then had to be out on the hold. When we got back to Birmingham we then had to sit on the plane for around 15 minutes as there was not a slot for us. I spent hours of my 2 day break trying to sort check ins etc, I would never fly with Ryanair again."
Pros: "The "sales" gets a little old. Duty free, lotto tickets, food, drink...…."
Pros: "Boarding was straight forward and fast."
Cons: "Very basic comfort. Less leg room."
Pros: "On time, quick boarding. Comfortable flight"
Cons: "No air bridges"
Cons: "Airport security"
Pros: "Flight was usual"
Cons: "Boarding was delayed for about 15mins but the pilot made up for it."
Pros: "I liked that I didn't feel squashed and this is about it."
Cons: "I disliked the fact that our flight was delayed and we weren't notified about it. I disliked that we got told there was a problem with the engine but they didn't allow us to either get off the plane or change plans we just sat there as they ran test after test. Asking us to sit down for them to see if the engine is working okay. They asked a member of the public who was sat by the wing to keep an ear out for any funny noises. We stayed on the runway for an hour and a half after it was already delayed. Once we set off in fear that the engine might fail again Ryanair didn't even off us a free glass of water to show appreciation for peoples tolerance. It honestly isn't worth the money you save."
Pros: "The only thing good with this flight was the time keeping."
Cons: "The first time travelled with Ryanair and the last.Seating uncomfortable, back rest to upright.Difficulty understanding the crews public announcing over tannoy system.Allocation of seats diabolical. Not a lot of advantage being a priority passenger from non priority. Suggest implement similar procedures to jet2. Would learn a lot."
Pros: "Flights ran to time"
Cons: "Some passengers were taking phone calls when the safety demonstration was being done."
Cons: "One hour late departure insufficient information Had to be bussed to plane negating any value for paying for priority Parked off stand at Birmingham had to use steps from plane and into terminal wife has arthritis and can’t carry bags I had to carry two bags down steps unable to use handrail really quite dangerous no apology re delay"
Pros: "Short and comfortable flight"
Cons: "Setting off time delayed by 40 minutes"
Pros: "Off ons time no extras got here quick all I want"
Cons: "Was perfect"
Pros: "By the time you were up it was on its wayndowm 40 mins"
Pros: "Quicker flight late at night"
Cons: "Waiting on bus to terminal Almost missed last train."
Pros: "Once the aircraft arrived the boarding and take off were fairly quick. The flight itself self was extremely quick and there was no hassle. Quite impressed with that."
Cons: "The flight was delayed initially with 2 hours. There was no notification by the airport. After 2 hours there was another hpur delay. Again there was no notification. We and the other passengers had to constantly last to the gatw screen to see any updates. We were left in the dark until the very moment we started boarding."
Pros: "Arrived on time"
Cons: "Screaming children and little food on offer. No tea...again"
Pros: "new plane"
Pros: "Staff at gate very friendly and efficient. Staff on flight very pleasant and professional. Lovely flight no problems."
Pros: "Was quick and easy"
Pros: "The crew"
Cons: "Sitting with a stranger"
Pros: "Very cheap flight, attentive and polite cabin crew"
Cons: "Delayed flight but left standing at the departure gate in Dublin waiting 30 mins for no reason"
Pros: "Nothing, taxi plane, expectations not high"
Cons: "Cramped seating, flight delay, time waiting at the boarding gate."
Pros: "The flight there and back got us there early each time despite being late departing. Choosing your seat is the ideal thing to do, even if it is only £6 more its worth it."
Cons: "There was no Aircon on the plane out which made it an uncomfortable flight out there and caused for certain people to smell slightly. The staff on the flight back weren't overly great and one accused a bloke of snatching when actually his bag was just heavy. She also had attitude towards others which made me think, whats she going in this job."
Pros: "Staff at Dublin and on board very helpful we were traveling with a two year old and they were great help. Flight good and arrived on time all round good experience"
Pros: "Take off delayed due to some technical issue, but still landed on time, very nice"
Cons: "Flight attendents were a little tough"
Pros: "Flight went to plan, no problems boarding and on time."
Cons: "All good."
Pros: "I love Ryan air prices , my flight was almost on time . Crew very welcoming and helpful , as usual ."
Cons: "For me , don't change Allstate good , thank you ."
Cons: "half hour delay for take off :( sitting in cabin- cant use loos until plane is up... uncomfortable"
Pros: "no delayed, staff helpful"
Pros: "On time"
Cons: "Hard seats"
Pros: "My children and I got seats together even though I didn't pre book."
Cons: "There would've been a £60 charge to prebook our seats together. I think this is excessive for suck a short flight."
Pros: "Price and noticable improvement from ryan air"
Cons: "Real value for money"
Pros: "I cancelled it because you changed the time. I hope it was refunded."
Pros: "Staff were friendly, no delays and we arrived on time! No complaints"
Pros: "Quick easy boarding."
Cons: "2 Bachelourette parties were on the flight, they boarded already drunk. Singly loudly and shouting profanities across the plane. The cabin crew did nothing to discourage this and started selling them more alcohol. The 50 minute flight was spent trying to block out the screaming and shouting from these two groups."
Pros: "Timings, the plane was fine for the short journey we had."
Cons: "The boarding process and difficulty in hearing the crew member as he had a very strong Eastern European accent"
Pros: "Food when it finally arrived 30 minutes before we landed"
Cons: "Delays on boarding which led to a rescheduled takeoff which was 2 hours late."
Pros: "We had a very good and comfortable flight and were well looked after by the cabin crew,will be using company again well done."
Pros: ", bought a coffee & the male attendant told me how to use it . New filter lid"
Cons: "waiting to take off . Flight boarded early then we sat on plane . 12.50 flight & arrived just before 15.00."
Cons: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"
Pros: "On time, good crew, seats that don't recline. Taking my carry on luggage at check in.boarding passes on my iPhone and free check in 7 days before your flight unlike monarch where it's is 1 day. Definitely use again."
Cons: "The Plane needed a good clean, floor littered with Rubbish. The queue to board which was created at least 15 minutes before we could actually board.I realise this is to ensure a quick turnaround but in a hot country waiting in the heat is uncomfortable."
Pros: "Not much"
Cons: "2.5 hours late for a 60 min flight. Got given snack tokens as compensation but they applied only to airport shops that were all shut"
Pros: "Flight out was perfect"
Cons: "I didn't like the 4 hour delay and diversion to Birmingham due to the runway at Stansted!!!"
Cons: "We left late and we arrived left. Some passangers were drinking too much and they were shouting and speaking in long distance to each other. Raynair people did not calm them down and the noise was horrible!"
Airlines flying from Europe to Birmingham have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Europe to Birmingham
Masks required on board, masks provided on flights from Europe to Birmingham
Social distancing seating
Middle seats unavailable to book on flights from Europe to Birmingham
Testing for antibodies, testing for symptoms for flights from Europe to Birmingham
Waiving of change fees. Search flexible flights from Europe to Birmingham