Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats
They lost my bag and I still haven’t received it yet
Safe and stable made me sleepy and I slept and dreamt 😂😂😂😂
I don’t like that an equipment change caused my seat to change from 23A to 44A. The boarding was also delayed. The crew were excellent, however and very attentive. The food was not bad.
Our flight crew were terrific. And they handle a difficult passenger with finesse.
I bought business class tickets but the seats are exactly like economy with no comfort seats nor an empty seat next to me provided. Very poor, low quality airline.
The food was great and the service and attitude was amazing!!
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
Food could have been better especially the breakfast. Overall it was a good flight
Basic service for the basic price. Efficient and cost effective, so ticked all the right boxes.
Not constantly changing the price DURING a booking. Felt like bait and switch.
All very smooth airside. Check-in counters were understaffed. The wait is too long. Only two, then three counters were open. Waiting time of 35 minutes is too long. Pls review your rota.
To complex. So many types of fare. This made the boarding a caos.
Needs faster boarding procedure. Not their fault but should still take into account indifferent flyers.
J'ai perdu le billet 🎟 faute de visa j'ai pas eu de remboursement. J voulais prendre un autre Est-ce que yaura une solution
Bought check in baggage but couldn’t do it at the kiosk, had to line up just to get baggage tag which was a very long queue with only 1 customer service agent handling all vueling flights. Had to wait about 45mins just to get a bag tag and drop baggage.
You have couple of KG's grace on checked luggage
Le vol et l'embarquement se sont bien déroulé, mais une fois arrivé à destination nous n'avons pas trouvé notre valise. Nous avons été voir au guichet pour en savoir plus et c'est à ce moment qu'on nous dit que par manque de place dans la soute notre bagage est resté à Paris et sera enregistré sur le vol de demain et qu'il faudra revenir le chercher le lendemain à 16h. Le lendemain à 16h personne ne fût capable de nous renseigner et on nous à donné 3 versions différentes de la procédure à suivre. Finalement nous avons réussit à récupérer notre valise après 26h de retard. On nous à donné un numéro pour contacté la compagnie mais en appelant le numéro dédié à la France on tombe sur des personnes qui ne parlent qu'anglais ou espagnol ou bien on nous raccroche au nez.
The baggage policy is pathetic. We paid for our carry-on bags online. Said if we don't remove the wheels of our carry-ons it's not considered a carry-on. We all measured our bags according to the website beforehand. We were not refunded for our bags and were obligated to buy it as checked in bags for over $70 online or $90 over the counter. First and last time I travel with this airline.
The workers checking passengers from the boarding gate stole money from people whose luggage was perfectly fitting inside the carry-on sizer.
Whole way through - far more professional and slick than I expected
Good news was that Bag Check was open two and a half hours before the flight, which is essential with the chaotic immigration process. Flight was okay, but sitting at the back of the aircraft, 3 overhead bins on both sides were filled with crew bags and other misc items, so we couldn't put our cabin bags anywhere near us. To add insult, twice the crew managed to drop items that they were taking out of the overhead bins onto my wife's head, who was sitting in an aisle seat.
You need to make signage at Berlin Airport clearer. Having checked in online we had our boarding passes onlour phones. You do not make it clear that you need to check in again to receive a printed luggage tag. You get to baggage drop off and it says you can only do it with a luggage tag BUT not how to get this.
It was good except they could offer free water and tea/coffe
Sat at rear of aircraft and was very cold. As a frequent flyer for many years, this is was the coldest I have ever been. Other passengers and some crew were complaining how cold it was. Sitting near the doors always risks being colder, just the way the aircraft works - but this was exceptional, bring a good jumper. Everything else was pretty standard easyJet - good value low cost carrier.
Queuing for quite a while despite using the "speedy boarding".
Boarding was smooth and quick. Flight departed on time. Equally evacuation upon landing was from both the front door and the back doors. Bags were on the conveyor belts before I got there. Excellent service.
I got caught using a stolen credit card number. Michelle Siziba is my name Nice to London Gatwick on 7/31/25.
This was our first time using them. I gave okay ratings for food and entertainment because it was minimal or not provided so I couldn't judge, but much better than most budget carriers we have ever used.
Flight attendants need to come by a little more often to pick up trash.
My experience with British Airways was fine and dandy. Nothing truly negative to report. However, I was. asked to check my carryon bag all the way through to my desitination which prompted some huge problems. Thank goodness I kept a foldable-personal-item-bag in my carryon. I was asked to remove my valuable electronic belongings from my personal item bag, which was a camera bag full of expensive lenses and camera equipment, into another bag for the flight because it was "too big". Farbeit from me for asking further questions, but the bag was let through when I departed to Paris from America with no problems at all as I was able to explain that it was slightly oversized due to being a camera bag with a layer of protective foam which made it slightly larger. Still, this bag could and did fit perfectly under my airplain seat during my departure from America. On the flight back though, this was not the case and I was asked to remove highly valuable personal items, stow my camera bag in my checked bag, and then had to pay and overweight fee. Kinda bogus, but I was tired and wanted to get home so I complied. Regardless, it would have been nice to have had my bag retrieved during the London to Pittsburgh flight so I could put on new clothes and freshen up before take off.
Tickets get checked 4 separate times by different staff, would save time if only the person at the entrance and the person who scans the tickets checks them!
Fair, difficult to find the departure gate. Luggage delayed on arrival
We had to pay extra for seats and bags (even for an international flight). I paid for extra comfort seats, but it was under an overhead bin that the crew used for supplies. I paid extra hoping to get sleep. We were constantly woken up by the crew opening and closing the bins. Our seat shouldn't be considered extra comfort. We paid significantly more than the rest of the cabin for these seats
Our first flight was cancelled. We later hear from London security that it is common for British airways. My wife’s return flight was delayed as well. Seems like there are operational issues with them. This makes me reconsider flying w them in the future.
If I have to decide again definitely I will pick another Airline…..British Airways NO MORE.
The mushroom rigatoni was very flavorful & made me happy. The flight team was accommodating and friendly & I look forward to using BA again in the future.
There was a medical emergency and required extensive wait for offloading after a long flight. Curious to see if there are other ways that it could have been more effective.
4 hour technical delay. Cancelled second meal. Crew and flight were great.
