Excellent airline. Seats were very comfortable with lots of legroom. In flight service was excellent as well
We were pleased with the flight experience. Nothing to complain or shout about. Unfortunately the rating scale in this survey will skew the results and give a false impression of what really happened. For example, we didn’t use the entertainment system yet we are forced to reply. A far more insightful scale would include “not applicable.”
We flew business class this time. The food in their economy class is much better in general. Also only coffee, tea and orange juice is free. Beer can be bought only. Same as economy, so their business class service is poor.
Nice flight, stress-free but why bother serving a meal on a 55 minute flight. From what I saw there was a lot of waste because travellers weren't interesting in eating on this short trip. Get rid of the meal and cut the price.
Generally good. I didn't have any food on the flight so I can't make a judgement. It smelled good.
Efficient, comfortable and clean-very good flight with friendly staff and crew
On a 45 mins flight to Koh Samui from Bangkok we were served delicious shrimp pad thai and hot tea. The flight crew did an awesome job serving a full flight.
Seats are tight and leg room so small. We had deep impressions under kneecap from the seat in front. A sign that Bangkok Airways is fully aware how small it is built is the cutout in the table. Very uncomfortable for people in size 1.80 m or more.
This is my 2nd flight with this airline. Service is very good. I was surprised they served a meal on such a short flight. The airplane landed so smooth that most people were unaware the plane had just landed. About half of the people on board applauded.
The staff were helpful and very pleasant. The food is tasty and there’s plenty of water provided. Flights are well air conditioned.
the rudest staff in the world!!! we had overweight baggage, which is our fault but it is a really stupid rule, and the woman said we could reorganise or pay now, we said we’d reorganise and she started shouting “do it now! hurry up!” even though the flight wasn’t even boarding yet. She told us that if our two cabin bags were below 14 together, then we wouldn’t have to pay 500k dong. We reorganised and our bags were below 14kg. She then said that it was all of our bags together that should be less than 14kg. We were obviously confused by this, because she had just said that it was our two cabin bags and we asked her why she told us to rearrange our bags then. She started shouting at us again saying that we needed to “pay now or throw away”. We said fine, we’ll just pay, and she suddenly started asking for 1.51 million dong. I asked her why it was suddenly over three times the price and she said that it was always that price. I asked to see the other piece of paper she had that had the other price and she slammed her one on top of it and started shouting “pay now or i’ll close the gate” (boarding was already finishing at this point). So, we had no choice but to pay three times the original price, even though we reorganised our cabin bags to be under the necessary weight like she had asked us to. I wouldn’t even be so upset about the money if the staff were at least a little bit nice. She was possibly the rudest, most ignorant woman I have ever met in my life. Besides that, the plane/flight was just a bit worse than ryanair standard. Small seats, delayed by an hour. Typical low budget. At least the ryanair staff don’t try to scam you. Avoid at all costs, it’s not worth the hassle of dealing with such horrible people.
The boarding process took very long, partly due to passengers on incoming flight took too long to deplane
The flight left on time and landed early. The attendants were polite and friendly. Thank you
Efficient and fast check in, courteous staff at counter and on board. On time departure and arrival. AIR ASIA is my favorite international thailand carrier for reasonable cost and excellent customer service!
Delayed us three times, changed gates twice, and then tried to charge for food on the plane.
Not good in terms of amenities. For over 6 hours they don’t even provide complementary drinks or snacks-forget about dinner or lunch.
Air Asia just dreadfull. Always poorest customer service and very unwelcoming staff which is clearly bread in from the Top down from the CEO
Everything was good. The red seats were a scam. Just like any other seat but red. Although they let you board earlier which was very nice.
Other than the bus wait time to off board passenger when we reached Don Muang, everything else was excellent
Very good, it would be good if payment for drinks could be accepted by card too.
i have book the flight with baggage. and i have paid $800.00 for the baggage. when i contacted to JUSTFLY Costumer Service they told me that my baggage was included in the booking. then why i have to pay. i am going to file a complain against it. $800.00 is not at all small amount
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
Very disappointed to not have lounge access The shorter flight seats were uncomfortable
I booked tickets for a family of five and specifically paid extra to select our seats together. We spent nearly $1,000 extra (around $100 per seat) for extra legroom so we could sit near each other. However, despite paying for this, we ended up being separated on the flight. This caused a major issue for our family because my parents do not speak English and rely on me to translate and assist them during the journey. I do not understand why Etihad changed our reserved seats without explanation. I am extremely dissatisfied with this experience. I expect the airline to do better, and I am requesting a full refund for the seat selection fees we paid.
Limit the number of usage of wine or please arrange our seats. The passenger was drunk on this flight and not on Thiruvananthapuram to Abudhabi.
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
Dear Team, I purchased a full travel package that included 2 checked bags through you and JustFly. However, when I arrived at the airport, my ticket showed 0 checked bags. Since I was traveling internationally to India with 2 bags, It was a $200 per bag at the counter, which was extremely disappointing. For an international trip, why would I ever choose a no‑bag option for only $20–$30 less? This seems like an error in the booking process, and I am requesting clarification and a resolution. I have called JustFly and on phone for 1 hr :53 min and they couldn't help till I show some kind of proof etc which isn't possible but besides that love your service and using it for years !
Awful the whole airline arrived to check baggage and board our flight and the airline desk was closed where none of the passengers could check in baggage, asked for a supervisor and was refused a supervisor, called the airlines from the airport and they refused to refund the flights for their actions in the airport, Etihad and Garuda Airlines absolutely horrible customer service all the way around.
Ethiad wanted to charge me $1100 for 2 checked bags on a ticket that was $550. Nother the airline or airfare assist was willing to help before arriving at the airport. All parties said it was the other responsibility to help. Never flying ethiad or using kayak again.
No entertainment except on app. No outlets working to charge. Good service
Direct flight to BALI was good and convenient. Improvement suggestions - provide complimentary water
50 minutes delay on boarding,but overall delay time almost 2 hours on arrival.
I specifically searched for flight with checkin bags. Airfare assist website still sold tickets without check in bags and I had to pay 3 times more for my bad. Worst experience ever with untrained staff and haphazard boarding
As a frequent flyer, I was impressed with the smooth take off.
No frills means no frills... I just got on the plane and flew. That's all. Nothing more and nothing less. Or I did buy some water, they took cash only! LOL
First the flight delayed 1 hour ND then when we suppose to landing the pilot decided not to land at the chiang Mai Airport but the chiang rai airport
I don't like this airline. The website is not user friendly. I tried to check in multiple times and no joy. Then I googled why might this airline not let me check in and it said if you are checking baggage you can't check in. I really thought that I had purchased baggage. Because I have been traveling for 3 months and making sure that I pay for baggage on every flight. This flight they said that I had not purchased baggage but there is really no way to check on the passenger side.
I wasn't able to check in. The website could find my reservation but then an error occurred. I tried 4 times spread out through the day and got the error message every time.
Delayed and very little leg space, my knees were into the chair Infront, when I put one leg into aisle out was overrun by staff.
A truly unpleasant experience with Vietjet. The check-in especially was unacceptable. Our purchased ticket stipulated that our paid-for baggage included one checked bag (20kg), a carry-on (7kg), and a personal item that must fit under the seat. The check-in team insisted that the 7kg limit also included the personal item, which was not mentioned on our ticket. They would not listen to any reason, including that we had planned our trip around these weight limits. We were forced to purchase expensive overage baggage as a result. Throughout, the staff at Denpasar Airport was extremely rude and threatening in their behavior. When we boarded the plane, Vietjet's service did not improve. The lavatory didn't have soap at the very beginning of the flight and this wasn't fixed. We were also made to board a full hour before take-off, only to sit for no reason on the tarmac before a long flight. I wouldn't fly with Vietjet again.
well it was a short flight so there was no food but couldnt answer that question with a N/A There was no entertainment so N/A but the flight was great and staff was number #1
Never on time when I fly and Thai Vietjet App is too complicated. I had booked und paid for seat number 15A but when checked in, I got another seat number and row. I paid extra 50 bath for what??? They couldn’t change and I got no refund. No time to discuss with the ground crew to change it. I would never pay for seat anymore.
Excellent experience nothing could be improved with staff. Was hoping someday the airline will use tape recorded lfor languages that are not common to staff. Probably with AI it might be a good addition
Need more where chair assistant helper I request, but no one help me.
We were packed in like sardines. They did not even serve water on the flight!
Everything was good just the part on the need to transfer via bus to plane