Web site needs improvement Plane was clean and modern Lay Flat beds were hard and not to comfortable (business class )
Overall, everything was fine—the service, the food, and the entertainment—but the boarding process in Lisbon was a total mess. I’m not sure I’d fly with TAP again. It’s absurd to have to pay for good seats at the front of the plane only to board last; the overhead bins above your seat are likely already full thanks to passengers who boarded earlier—even though they might be seated at the back of the plane. I will think very carefully before flying with TAP Portugal again; it seems to me that they need to review their boarding process. I understand the logic of filling the plane from back to front, but the seats at the front are more expensive. Horacio Rodriguez
Boarding was delayed by one hour because cleaning and catering crews did not board the plane in time. Take off was delayed for another 40 minutes because of "rush hour scheduling". Vague descriptiion. My in-flight entertainment system was stuck initializing. The flight attendant indicated that they could not reset it without resetting everyone's system. Overall, a miserable experience.
The cabin crew was very courteous, professional, and courteous. Great service!
Better leg room than expected in economy. Nice crew. Adequate bathrooms. Seat cushions a little thin, but recline well and have adjustable headrests. Best value. Liked having nonstop from ORD to Lisbon.
Bad. They gave me a voucher for food to use at the airport but didn’t have time since I had to catch the other plane. No refunds and lack of communication
As far as I could tell, there was no food service(!) on this flight. Like the attendants were on strike? No entertainment or wifi. Like, I didn't even know where we were unless I looked out the window and tried to recognize landmarks. Never had such a flight. I think you would have had to pay for water but they never offered that service.
Tap air portugal first has you pay for the flight. Then you realize that seats are extra. Had i known that i would have booked emirates instead for a few dollars more
Everything was nearly perfect, and TAP staff were especially helpful when we missed our connecting flights and had to get on the next flight to Rome. The only aspect that could have been better was boarding: it was somewhat disorganized, which created a bit of stress. But in the end, everyone got on the plane, so the less-then-perfect boarding process did not take away from the overall excellent experience.
Two of three flight attendants were not super kind as I would expect. The very kind young lady in my section was wonderful but then lady and man up front were not. Sorry but it makes a difference !
A true budget airline experience. Had issue with luggage tag needed customer service assistance, but there was only 1 agent open for the entire airport. ONE! Almost missed my flight because of that.
Always select priority to be able to take carry on luggage and board first without hassles.
Shady baggage policy that forces you to pay more money at the gate, even after you checked your bag dimensions during the bag drop. Will never fly again with this airline.
The plane had only a few passengers, we got lucky. The crew was visibly inexperienced
Buy-on-board through the app is a great feature!
I had heard horror stories about Ryan air and was a little worried about my flights with them but I had 3 flights with them in Italy, Puglia and Sicily and it was a painless and smooth process. I was very happy.
Ryan air flight was good. Nothing to complain about. I had heard absolute horror stories about Ryan air so was worried about the flight but everything went smoothly. We have had two Ryan air flights with no problems. Last flight is Vernon come. Palermo to Milan. Fingers crossed.
From boarding to disembarking, the whole operation was very efficient.
What we can expect? Soon we will have to travel standing on the hallway. Let me be fair, I had worse experiences with Ryanair.
Everything was OK but I got the feeling that the aisle seat in row 3 is smaller than the other 2 seats
The flight was delayed by over an hour which seriously disrupted my plans in Milan.
They lost my luggage. They don’t even know what happened to it at this point. They think it’s still in the departure city.
It was good; the only down side is that once you get to the airport everything is self service, there is no one assisting. I felt like I was working while I was on vacation during the check in process and dropping off the luggage. Really uncertain on what the airlines use payroll nowadays.
We were bumped despite seats existing on flight While checkin attendants were helpful Easyjet management was not. Only after threats were we allowed on plane at last minute. The online help desk was useless and waste of time (over an hour of useless chats)
Nice to fly out of Orly smaller easier to navigate airport. Being able to receive boarding pass well in advance of trip was comforting to know all travel was in order.
sadly in Basel & Naples- no jetway we had to climb up and down stairs with our max size carry-on luggage, which was not fun!!!
We boarded and then sat on the tarmac for an hour….probably not E Jets fault. But the gentleman that checked us in and took our luggage was exceptionally friendly and calming for early morning/ confused passengers. As always, it’s the people that make or break an experience, right?
They cancelled my flight and we had to fend for ourselves to reschedule another flight. There was no staff to help all the canceled guest. Poor communication and staff. I attempted to reschedule via Kayak and I asked their staff that it looked as it was available. The guy behind the counter just told us to go online..
Nothing! The service was excellent for accessibly challenged passengers, Used lift and all support personnel very helpful. Will fly again.
As you would expect from a budget airline Left and arrived on time, no frills, not even a glass of water offered But you get what you pay for
Very poor No respect to people Only motivation is to charge extra money from travelers Never again
Payd for long seats for our parents and because they don’t speak English fluent they have moved them. Absolutely scam!
Boarding from Teminal C, which requires long walking to it from main terminal A.
The behavior of the front desk and lack of explanation of hidden fees and prices in emails send pre-flight marred things up. 1 star
I miss my flight due to boarding pass won’t load up
Il n’y a pas eu de vol du tout puisque celui à été déplacé à la veille sans aucune information. Aucun remboursement ni service client non plus. Scandale !
A GOOD IDEA IS TO SEND TO ME BOARDING PASS IN ADVANCE SO I DONT HAVE TO FIGHT FOR IT
Attesa lunga nella comunicazione del Gate e dopo l'apertura del Gate
Sempre in ritardo, bagni sporchi e sedili sporchi con le briciole
One hour delay, landed at midnight, my hotel did not accept late check in after midnight. I had to pay for another accomodation last minute after I landed. Wizzair customer support did not reply when I asked for alternative accomodation. Very poor experience overall.
