I really didn't like anything 😕...it was an horrible experience, the personal is rude and lower in IQ ,the food ⁉️ there was no food, and all the rest forget about it 🤮❗️....they don't know what hell they are doing......
Boarding was delayed by over 30 minutes. No announcement regarding the delay.
I have a hand injury and the flight attendant denied to help me with luggage, she said "she couldn't help me because I should manage my own way to put the luggage on the plane" SO RUDE
I had two around 6 hours flight and they did not even offer water to us.
Pretty terrible, was unable to check out of a flight through the app. Could not check in to my flights with the app. Had to call customer service but they were not much help. Nothing on my itinerary said I had to check in with American Airlines when I reached the United States. I almost missed my flight. I had to run to the gate and get dressed in the tunnel. GOL seemed really unorganized at the desks for check in and took a lot longer than other airlines
Great flight however unlike most airlines there is no WiFi and no power outlets. Overall good flight and would fly them again. Just make sure your devices have power and bring your own entertainment.
Well organized boarding, de- boarding from both ends of plane, friendly and helpful staff. Unfortunately the departure was 90 minutes late.
Very bad organization to accommodate over compartment inside the main cabin. Crew was not helpful at all!
Mechanical issues caused our flight to be cancelled 1 hour into the flight; which was an issue they knew about, prior to take-off. There remedy was to reschedule my flights with Delta to JFK and then with United, out of Newark, to Phoenix. However, they never gave me a voucher for the 35 mile trip between JFK and Newark, which cost me $322.00.
P espaço entre os assentos é pequeno. E o voo atrasou mais de 30 minutos.
Let’s be honest. You know you are boarding a flight where the seats don’t recline and you need to pay double the price for bread, gin and water. But beware, they test your tolerance to torture pre boarding. They call all British passport holders. Then tag cabin luggage to be checked. And the ground staff pretend not to know what is happening and just says - please ask the other staff.
It poured rain, our luggage was sitting out in it uncovered on the transport cart while our plane was delayed! Nice business class plane for short flight to Lisbon, but more delay & rain in Lisbon, with terrible Business class seat with no entertainment & cold food on longer flight to London…ALL LUGGAGE AND CLOTHES INSIDE THEM WERE SOAKED THROUGH!!! Could only try with hair dryer to get some drying before quick turn round to train trip.
Menzies group staff not very sympathetic good at breaking up families during the boarding process
There was no warning that they have added passport control after check in, the line was enormous and after 46 mins wait we missed our flight. Were forced to leave the airport and purchase new tickets at full price to board a later flight. TAP were unsympathetic and unhelpful.
Check-in guidance for transfer flight, boarding, in-flight service, seat comfort, etc.
Not much to like. Check-in and bag drop procedures are a crowded, disorganized and confusing mess. Agents were grumpy and unhelpful, somehow expecting passengers to automatically know and understand the airline's procedures. Boarding was chaotic and included a stand-up, sardine-packed bus ride to a stairway pushed up to the aircraft out on the tarmac. Passengers were left waiting in the bus for a lengthy period on both ends. Flight departure and arrival were delayed by passengers scrambling to find space for bags in the overhead storage. Many passengers not in compliance with carry-on rules. Everything you could hate about flying in this ride.
Its a short flight with no entertainment. The food was so so.
Dreadful - queued to get onto a bus, stood for 10 minutes on the bus, drove to the plane, stood for another 25 minutes on the bus outside the plane. When allowed on we could only board from the front & were seated in the furthest row back. The second bus was allowed to board from the back so chaos ensued!. The flight was an hour late - nobody said why, nobody apologised. On arrival at Heathrow we stood for nearly 30 minutes before being allowed off - again with no explanation,
Adequate. You get what you pay for. Absolutely no frills but a cost effective way to travel between European countries.
The airline made last minute changes to our business class seats splitting our family of 4 with young children who had pre-booked a row of 4 seats. The seat was also dirty and sticky. Our pre-ordered child meals were also not available. :(
A/C temp. was way too cold during the flight.
I didn't like the food, and it wasn't as good as all other business class that I'm using
Flight was extremely delayed and they didn’t feed us for a 4 hour delay
We had a fantastic crew, super friendly and very helpful but the actual boarding part of it was terrible. You actually felt like we were going to a Third World country to be honest all the way up to the airport and the way it was split up going in all different kinds of directions and no one knew what they were supposed to do was extremely stressful
Very good except my gluten free coeliac meal was not loaded
Crew is always very pleasant. I solely fly one world and always have great experience with BA. Thank you!
I'm flying several times per month in business class. You had the worst food by far from any company I have ever flew with. The Spanish wine was great. I purchased Internet, but it didn't work well for most of the flight.
They can separate the young children from people who want to have a rest. It had lots of crying and loud noises from the children.
Used to be my "go to" airline but would be my last choice these days. I think some of the cabin crew believe it would be a great job if it wasn't for the customers.
BA once again made it even worse. Crew arrived almost 1 hour late delaying the flight, food (in Business / Club) was simply horrible and our luggages were lost. It is just amazing the effort made by BA to irritate and make the life of its frequent flyers miserable ! Congrats BA !
