The flight was heavily booked so boarding was a lengthy process. The FA’s were rather abrupt during this process but became more gracious as the flight went on. Breakfast (puffed pastry and chewy sausage) was pretty horrible but there was fruit and yogurt which they didn’t mess up. Overall it was fine.
Fight was delayed an hour due to operational issues ,then further delayed due to ground control for a total of about 1.30 hours. Salad was completely frozen and flatware was so cold you could barely handle it. Crew was friendly and professional and the flight was smooth. The aircraft was clean and well-serviced.
The fight didn’t happen because I was rerouted to Trinidad as previously explained.
Most disapointing experience. We were rerouted to Toronto, after a 7 hours flight , where we sat on the tarmac for a little over 4 hours, in a full airplain with no air. We were given a tiny cup of water twice during that wait. After the long wait we taxi out of toronto to wait another 30 min. Many people missed their conections including my kids and I. We were promised a hotel room in Montreal on the aircraft and at the exit of the aircraft, then directed to a desk after custom where me and my two kids were told that we do not get a room for the night and that we were on our own, after a back and fourth and stating what was told to us, the agent at the counter says that we are right and that we should have a room. I ask the lady if she could look into a different flight for us for the next day as I was with two you g kids and wanted them to get some rest. The gentlemen next to her jumps in and said there wss nothing without even (pretending) looking at their system, I insist and say that they could look for the kids. They seemed to have trouble with our reservation so they gave up. I told them that I needed to talk to a manager, they said there were no managers and that no one can do anything, to which I responded that there must be someone that could do something and that it does not make sense for them to repeat the same think as we are not undestanding each other. She threatns to call security and says I am rude. I say I will go, just give me the vouchers and ger response is “ not giving you the vouchers because you are rude”. I was not rude. It is normal to want to talk to a manager. I even said that the people at the counter were not resoonsible for the long journey and that there was nothing they could have done. But to threten and himiliate someone just because they ask for someone else to talk to ? I understand they are overwhelmed, but you know the quality and calibre of a company in the bad times not the smooth ones. I ended up leaving and paying for my own room and board.
lots of delays the crew were unclear about where to pick up my carry-on, which they took from me to check in on the plane.
The reason I don’t fly United. No in seat entertainment for a long flight and inconsistent WiFi and entertainment available from my device.
The flight was delayed so the people from a late connecting flight was able to still make the connection.
horrible website for checking in- no option just to write the passport number; ludicrous
Very friendly staff. The flight was on time. Need a bit heavy covers/blankets. It can get colder with a thin blanket.
Seats are smaller and harder than other airlines we have travels with. Food was edible but no good. The sandwich was the only thing I would eat again. They did have a lot of movies to watch.
Everything was simple and easy. The lady at the gate was super friendly, I wish I had her name to share. She's a little older, dark-haired. You can tell she likes her job and would be a great influence on any young people training with her.
From my experience, I see there is room for a greater mixture of cultures, for example, a mix of the nationality of cabin crews, food, music, food, etc.
on time quick service but food so so and seats very small. no leg room. I think passengers should not be bringing so large carry on suitcases and should have free check in. Then boarding and unloading would be faster
After nearly nine years without traveling, my son and I decided to take our first flight, and we chose Air Canada and I’m so glad we did! From start to finish, our experience was nothing short of amazing. The flight itself was smooth, comfortable, and truly enjoyable. The staff were warm, professional, and went above and beyond to make us feel at ease. But what really stood out for me was the luggage tracking feature. Knowing that my bag was scanned onto the same flight I was on gave me such peace of mind. It’s little details like this that make all the difference, especially after not traveling for so long. This trip was incredibly special for us, and Air Canada made it even more memorable. Thank you for such a fantastic experience I wouldn’t hesitate to fly with you again!
The speaker flight attendant talked over was way too loud. Hurt my ears -had to take out hearing aids.
The boarding staff was extremely rude and disrespectful to multiple passengers. I would advise to avoid Air Canada at Comox airport unless they take steps to improve their airport staff.
The plane doesn't have any screens, so it was impossible to watch a movie
Was good all around. Crew, food, paid for extra legroom, as 10+ hour flight Like the 787 as I don't have any problem with my ears, due to the planes pressurization.
5-hour trip with just water and one cookie is not great: fruits and cheese,, salads, protein smoothie... It could be small but nourrishing No screen and no outlet to connect our electronic devices. If there were ,It would have been nice to be informed. Every instruction given in french by the agent on the plane was pronounced so quickly that despite french is my 1st language, I could not understand the instructions. Too fast, no intonation, no space between words. Most of the time, the english versions (my 2nd language) were fast but with breathing between words, good intonation and the information was much easier to understand.
Overall the new aircraft’s is good and crew is good. Just overall airline policies and process needs to be better.
