Adequate. You get what you pay for. Absolutely no frills but a cost effective way to travel between European countries.
Adequate. You get what you pay for. Absolutely no frills but a cost effective way to travel between European countries.
Disastrous boarding. Entered air bridge only to descend stairs and enter a bus. Plane had insufficient storage, was old and chair recline was damaged. Air stewardess was sullen.
I wish to bring to your attention an incident involving a flight attendant that occurred on my recent journey. The attendant displayed a lack of courtesy, which was concerning. For instance, after accidentally spilling water on a passenger, the attendant dismissed the situation rather than offering a proper apology. Additionally, when I handed over my trash, the attendant reacted negatively because I placed a paper cup on the tray, she told me this doesn't go here and threw it back on my table. It was apparent that she was experiencing a challenging day, which unfortunately impacted the service provided to myself and other passengers. While I understand that everyone can have an off day, it is essential for customer-facing staff to seek support to manage personal stress without it affecting their professional responsibilities.
The flight crew was good, the flight itself was quick and comfortable
Boarding was late by 30 min due to a bus missing to take us to the plane... And then the flight was delayed by about 90 minutes, in a 60 min flight
Very agressive with bags both arrival and departures found minor damage to my luggage including my check bag being broken into nothing of value was in there so I do not believe anything was taken but definitely broken zipper into the outer pockets of suitcase
Everything was nearly perfect, and TAP staff were especially helpful when we missed our connecting flights and had to get on the next flight to Rome. The only aspect that could have been better was boarding: it was somewhat disorganized, which created a bit of stress. But in the end, everyone got on the plane, so the less-then-perfect boarding process did not take away from the overall excellent experience.
TAP Air makes you take a bus on arrival or departure, making it difficult for passengers to make connections.
Two of three flight attendants were not super kind as I would expect. The very kind young lady in my section was wonderful but then lady and man up front were not. Sorry but it makes a difference !
Great staff who were ready working with smile 6 in the morning on New Year’s Day. Although security checkpoint was way too busy, the airline staff were understanding and waited few minutes after boarding. We took off not only exactly on time, but arrived 20 minutes early. Two thumbs up!!!
Perfect timing, perfect departure, lovely crew on the ground and in the air.
Good flight. Take off a little late but make up the time
Everything’s went straight forward, no issues, good service and friendly crew
Left on time and arrived on time both ways, thank you
The flight was 45 mins delayed but the crew provided water and necessities like tissues
Cheap flights as you expect with Ryanair. I would take cheaper flights over entertainment and comfort for short haul travel. Main issue is usually delays at airports. In this case we landed roughly 2hr30 later than planned due to earlier delays with the plane. Not the worst I imagine
We each paid for 10kg checked in luggage. Flying out there were no issues sharing one case (20kg). Not so coming back. Additional £48 charge and unable to provide an explanation of why it was ok on one journey but not the other, or indeed what material difference it makes between 2x10kg cases vs 1x20kg case. Scam, and appalling from Ryanair.
Easy process and good flight experience The food good be better
I didn't like. The seats and the floor were very dirty and it is not the first time
Unfortunately didn't realise how far away Frankfurt Hahn airport is from Frankfurt the city. Outbound flight was delayed by 2.5 hours and no communication at airport, just a whisper emknating through the packed crowd ready to board at the gate as someone read out an email they had received. All rather poor and pathetic
Cheapest flights to the United Kingdom from São Miguel found in 2024