Very pleasant overall, although the movie selection could have been better.
Very pleasant experience overall, while the main course of the meal could have been better and the movies could have been more recent and with more variety.
I usually have ear problems when planes land. But the landing was so smooth I didn’t even notice it landing! The service was excellent!
the aircraft was fine and new. The crews can have better training. Their operations are not as smooth as EVA's. They are VERY stingy with drinking water. Throughout the entire flight, no one offered me any water and snacks. I still prefer EVA after trying out Starlux initially with lots of excitement and expectations.
Everything was smooth and professional. They could improve the raw vegan meal with fresher offerings, but otherwise they are now my favorite way to fly to Asia.
Leg space is small. Need more room for long flight.
Leg space is too small. Need to increase space for long flight.
Amazing!!! It really is good! The seats do go back far to relax so if you don’t like the person to go back, just adjust and go back and everyone goes back to settle and be comfy. Enjoy few free drinks and the little amenities they provide.
This Airline is really good! Better than Eva air for sure and more luxury. I really liked all the small details and amenities plus it really is free alcohol!
The crew services, the flight, the updates and our experience was awesome. Thank you.
Aircraft was late getting to the gate - probably due to weather. We left the gate one hour late and had to wait another hour since we lost our slot in the takeoff queue. Our box was very wet and was falling apart when we got to Clark. It appears that luggage was exposed to weather in TPE while waiting to be loaded. Crew, however, handled the delay well and was able to provide planned service.
Sub sandwhich for a snack through mid flight and giving a bottle water was a good idea
seats are pitched well. you don't feel too tight.
For the price, it was better than other airlines; quality of food and service was very good.
Movie selection was not as good as recent flights I've taken (EVA and other airlines).
Very smooth flight. Superb crew, great food and service. Slept most of the way. Excellent airline.
Great but I am not sure why I was placed in zone 4 for boarding despite being an Infinity Member??? Can you explain online. Thanks
The boarding was organized and efficient. The crew was very thoughtful and did not wake me up when meals were served. I was totally exhausted after 2 weeks of vacation with a tour group. So sleep was more important to me. The crew just left me a sticker telling me that food had been served and if I woke up hungry to contact the crew. I did have the last meal scheduled on board. Food was very mediocre. The scrambled egg and minced meat were too salty. The porridge was passable. I was disappointed because I have high expectations of food from Taiwan. I thought EVA being a Taiwan based airline would have served its customers better tasting food.
basic and only minimum of service, they offer nothing special
Good. Please add a non- applicable category to your questions.
