I was very impressed with this airline. Quick, easy check in, very considerate staff, comfortable seats, and the seatbelt fit! (I’m a larger person, and usually need an extension) Will definitely fly with TigerAir again!
The boarding process took very long, partly due to passengers on incoming flight took too long to deplane
Efficient and fast check in, courteous staff at counter and on board. On time departure and arrival. AIR ASIA is my favorite international thailand carrier for reasonable cost and excellent customer service!
Everything was good. The red seats were a scam. Just like any other seat but red. Although they let you board earlier which was very nice.
Other than the bus wait time to off board passenger when we reached Don Muang, everything else was excellent
Ontime, no frills, the cabin is clean, the ticket price is lower than the full-service airlines.
Took 4 flights in 5 days 3 out of 4 left late about one hour each.
No way to talk to support. Is all online self help or chat bot. Now way to speak to a person and the automated options are useless.
ได้นั่งรถไปขึ้นเครื่อง แอบเสียใจอยู่ พอขึ้นไปถึง มีคนมานั่งในที่นั่งเราอีก ไม่รู้เจ้าหน้าที่บนเครื่องไปแนะนำผู้โดยสารท่านอื่นยังไง เขาเข้าใจผิดว่าที่นั่ง C คือข้างหน้าต่าง และเที่ยวบินนี้ ดีเลย์แล้วดีเลย์อีก จากทุ่มสองทุ่ม ดีเลย์ไปถึงห้าทุ่มกันเลยทีเดียว ถ้ามีไฟลท์ต่อกันนี่คงไม่รอดแน่นอน
Air Asia will be my choice of airline when I fly to Asia every 6 to 8 weeks. Thank you for your good service.
I really like air Asia. The flights are running very professionally and both of my flights this last time got in early. Planes were clean. The staff was very professional and helpful. I understand they were supposed to be a budget airline but they don’t act like they’re a budget airline.
Thanks to the kind staff for locating my lost onamori.
Quite ordinary, as might be expected of a budget flight. It was difficult to understand the instructions unless one speaks Japanese, and the seats were quite basic.
Very easy process overall. The staff communicated well and everything was efficient.
Very affordable, smooth check in process, flight attendants were safe and kind, lots of flight availability within Japan.
The seat is so bad Can’t recline the chair
For Travelers with babies, if they can be supported by allowing to carry the Baby stroller upto the Airplane gate, and not submit at the Check-In counter. it will be very convenient. Thankyou.
Newer plane and comfortable. No wifi and thier website and App. are horrible. Tried to purchase luggage online and could not do it.
A truly unpleasant experience with Vietjet. The check-in especially was unacceptable. Our purchased ticket stipulated that our paid-for baggage included one checked bag (20kg), a carry-on (7kg), and a personal item that must fit under the seat. The check-in team insisted that the 7kg limit also included the personal item, which was not mentioned on our ticket. They would not listen to any reason, including that we had planned our trip around these weight limits. We were forced to purchase expensive overage baggage as a result. Throughout, the staff at Denpasar Airport was extremely rude and threatening in their behavior. When we boarded the plane, Vietjet's service did not improve. The lavatory didn't have soap at the very beginning of the flight and this wasn't fixed. We were also made to board a full hour before take-off, only to sit for no reason on the tarmac before a long flight. I wouldn't fly with Vietjet again.
Excellent experience nothing could be improved with staff. Was hoping someday the airline will use tape recorded lfor languages that are not common to staff. Probably with AI it might be a good addition
Everything was good just the part on the need to transfer via bus to plane
I get tired of Viet Jet's regular delays. I tell myself every time that I need tp switch to Air Asia, which I have, but AA doesn't always have flights when I need them. Oh well...
Worst experience, hands down. With a movable departure time it's impossible to know at what time to go to the airport. On the day of my return flight I received a kayak email informing me that my flight was bent rescheduled for an hour earlier. I literally had to run to the airport to learn it wasn't true. Never again
They cancelled my flight and never notified me. I needed to pay another airline for a ticket so I could catch my next flight. Which was 3x the price!!!!
If you need to check luggage, make sure you buy the allowance upfront via their official website. Otherwise a bag will cost you more than the airfare.
Middle seat after specifically asked for isle many times. There was a lot of room left. Passenger next to me complaining that she couldn’t sleep because I bumped into her. I’m a 6.5 guy what the hell am I going to do there?
The flight boarding was very early and the flight arrived ahead of schedule.
