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Pros: Plane changed to an A380

Cons: Waited over half an hour to get off at Heathrow owing to staff shortage so the air bridge took a while to happen!

Pros: Good seats at back of plane

Cons: Food

Cons: Trip from London to Madrid wasn’t confortable ande crew was not friendly

Pros: There were lots of options for inflight entertainment

Cons: The seats are very squished together in economy class. I was very disappointed. I always ride economy but this flight (airline, crew, as accommodations) felt like a “cattle car”. The crew was professional but not friendly, warm, or welcoming. The leg room was limited - quite disappointed.

Cons: Ran 2 1/2 hours late, poor customer communication

Cons: Late taking off. Let's leave on time

Cons: They could improve the boarding process.

Pros: The flight was delayed several times due to bad weather in Tampa. The gate agent was good at explaining the problem and said it was the FAA that had put a ground stop in place. It was nice to be informed about what was going on.

Cons: The cabin was very noisy -- don't know if the AC fans were cranked up or what, but the constant roar made it difficult to converse with the crew about snack and drink choices.

Cons: They took too long for check in. The crew was confused

Pros: Great !

Cons: Kosher meal a bit hard to open

Pros: We were downgraded from our Business class tickets to Economy Plus because the flight was overbooked. The journey and services were poor. This is for a business class passengers who paid full fair.

Cons: All problems mentioned above needs to be fixed. We are not flying BA again. We are done with you

Pros: The sit

Pros: Crew was friendly

Cons: Food was not good

Cons: Issues with connecting flights so had to sit in different place, seat was broken

Pros: Yes

Cons: Just better food

Pros: the entertainment choices were adequate

Cons: More efficient deplanning. It took us 40 minutes to get off the plane after it landed

Pros: The entertainment system was good and they had free text messaging through the plane’s wifi network.

Cons: The plane stank. I was 3/4 in the back of the plane and there was a strong pee odor.

Pros: Bags were waiting on Carousel

Cons: Slightly delayed due to incoming flight delayed

Pros: For me the boarding was of fast

Cons: The food

Cons: There was a lot of turbulence and people screaming in fear, it always makes me feel better when the crew says something reassuring to make people less anxious.

Cons: Everything

Pros: Great crew and service

Cons: It would be convenient to have phone chargers

Pros: They made up some time following a long delay

Cons: We were very delayed and no real explanation at first. Also the wrong boarding information was given initially which wasn’t helpful

Pros: Good onboard entertainment. Normal headphone jacks.

Cons: Arm rests did not move all the way up, so difficult to sleep on this overnight flight. Reduced seat pitch compared to some other airlines.