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Cons: Outstanding airline either to IST or beyond!

Pros: Everything was great.

Cons: Outstanding

Pros: I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service.

Pros: crew was friendly

Cons: seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!

Pros: The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen.

Cons: The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning.

Pros: Wonderful on board service from the crew

Cons: Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it.

Pros: Seat back tv’s

Cons: Flight was delayed over 3 hours, food was mediocre at best

Pros: Staff excellent

Cons: Seats that go flat so u can sleep on long flight

Cons: I am a very experienced international traveler with approximately 25 countries visited and many of them multiple times. This flight set my new benchmark for a international coach flight. Staff were professional, friendly and accommodating. Great leg room and entertainment. Even the in flight meal and snacks were good. I was not looking forward to my domestic connection with Delta. Unfortunately, Delta met my anticipated expectation. US based carriers could learn a lot from Lufthansa.

Pros: Landing was very smooth. I got window seat as requested.

Cons: My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.

Pros: Everything

Cons: Time management

Pros: Overall comfort and staff friendliness

Cons: Landing was a bit turbulent

Pros: on schedule. staff at counters and flight crew were courteous and professional.

Cons: Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight.

Pros: Comfortable seats and spacious leg room.

Cons: Good ride and smooth landing.

Pros: Toilets were clean right up until landing

Cons: When breakfast was served, there was only the option of poached eggs. We asked if there was an alternative and Philip said No. Shortly after starting our cold poached eggs Philip brought the people across the aisle to us a sausage alternative?! All the flight attendants looked unhappy until getting off the plane. Entertainment was very basic and not really up to date.

Pros: The gate crew was helpful

Cons: Earlier notification of 7 hour wait time due to delay.

Pros: Crew was very good and helped whenever it was needed

Pros: Everything

Cons: No need for improvement

Pros: Nice service and excellent staff will recommend Emirates airline to everybody

Cons: WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Cons: Chicken was undercooked. No power outlets.

Pros: The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening.

Cons: Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation

Pros: seat not comfortable

Cons: more drinks along the way

Pros: The crew was friendly and helpful.

Cons: The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all.

Pros: On time departure and arrival. Hard working crew members.

Cons: No slippers for long flights.

Pros: Service & information

Cons: I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why

Pros: Nothing

Pros: the staff was very helpful

Cons: the touchscreen didn’t always work

Pros: nothing

Cons: THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE

Pros: Nothing

Cons: Respect human and fix the air conditioning

Cons: Off boarding in Abu Dhabi

Pros: Good amount of space on the plane, lots of movies to watch, good food and drink.

Cons: I congratulate the KLM crew!

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: Chem-in

Pros: Short flight

Cons: Being on time

Pros: Great

Pros: No issues

Cons: Everything is good

Pros: Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable.

Pros: Seems that the exit row seat was very narrow!

Cons: Be on time

Pros: The crew were very good. Seats were small.

Pros: The boarding process was easy

Cons: Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off.

Cons: I do not like that mono do sale me a ticket with no baggage and never will by a ticket from this company again!

Cons: None

Pros: I didn't like it at all, My luggage bag was wetting after I opened it my clothes smell so bad

Cons: Security in Frankfurt - long lines

Pros: The crew was amazing. They left snacks and drinks out in between service.

Cons: The sitting was so very small, I never traveled so crumpled.

Pros: Seat was comfortable

Cons: Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps

Cons: Flight was 90 minutes late.

Pros: Amazing crew. Great food

Pros: Crew was professional, food was good.

Cons: The screen to manage in-flight entertainment was not very responsive and live tv was cutting out constantly

Pros: Nothing your flight was cancelled I will put a claim to refund

Cons: Nothing your flight was cancelled I will put a claim to refund

Pros: The service is amazing .. the crew took care of us well.

Cons: Not much .. its a comfortable short flight.

Pros: Yes

Cons: Customer services

Pros: Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage.

Pros: My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy.

Pros: The Airbus. The crew's simple commitment to excellent service

Cons: The unconventional check in closure 90mins to departure even when the plan arrived late

Cons: Addis Ababa is chaos and not clean.

Cons: Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough

Pros: The crew was very nice and all flight details were available and constantly updated.

Cons: Ethiopians App for self check-in.

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Cons: Everything was great food and the plane great people

Cons: Food has declined significantly over the past few years

Pros: The food was very nice. The IFE was very nice as well. The seats were comfortable.

Cons: The was a lot of profanity used by the attendants that was not necessary. Secondly I reserved a front row seat in online check in, but it did not allow put mean in that seat. Which if they were full would be understandable, but every single one was empty.

Pros: Crew was very good and helped whenever it was needed

Pros: Crew was very good. Food was OK.

Cons: Individual space was tight made worse by some inconsiderate people who put their seats as far back as possible. This should be regulated.

Cons: Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight.

Pros: Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival.

Cons: Uncomfortable cramped seats, USB port on seat-back video display does not charge a connected device.

Pros: Small plane, decent space, short flight.

Cons: Legroom.

Pros: Comfortable seats and spacious leg room.

Cons: Good ride and smooth landing.

Pros: Yes the crew was amazing

Cons: Provide food for kids first before even the special meals people

Pros: Nothing - we were stuck at the airport for over 10 hours due to a strike. Missed all connecting flights. They didn’t even offer accommodation or reimbursement on air tickets for our next destination.

Cons: I really do not care. I am never flying with Kenya airways again.

Cons: All is well.