No SMS receiver for the check-in, obliged to do again the check-in for the corresponding flight
even with delay upon departure, the crew managed to get us on time to Lux, nice relaxing and generous service.. Classic good quality products. The opening time for the drop off was a bit late.. long queue of passengers waiting already before desk opened.
Cons: "The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well."
Pros: "the chairs were comfortable and there was enough space for legs."
Cons: "have vegan options"
Pros: "One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!"
Cons: "Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on."
Pros: "The comfort. Once the plane was here everything went smooth"
Cons: "The plane was one hour late"
Pros: "Left on time, clean aircraft"
Cons: "6pm flight but no food service; longish wait for hold luggage to be retrieved before any passengers (luggage or not) could deplane; Luxair has no gates in Luxembourg so every trip involves a bus ride to/from the aircraft."
Pros: "The crew was nice and helpfull. The food and the drinks were excellent and the pilots did a great job as well. :)"
Pros: "Left on time"
Cons: "Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs.."
Pros: "Crew pleasant"
Cons: "Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly."
I travel frequently. The flight was late again... KLM should really try and be on time
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Cons: "Everything was very good."
Pros: "Crew was great and professional."
Cons: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Crew was fantastic."
Cons: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
It never happens. I did not receive the travel info and was forced to buy another much more expensive ticket.
Flight was late 20 minutes Arrived late 20 minutes Bag to another hour A tremendous inconvenience for me I missed the bud as well Ended up leaving airport by 12:45 am
Pros: "Nothing was good, Soeacial meal Asian food was pathetic no taste completely bland. Boarding was chaos, too many confusions and crew was clueless. Will never fly A380 again as there are too many passengers and airline don’t know how to handle. On arriving in DEL the baggage room 2:30 hrs to come. Totally disappointed. Lufthansa has no control whatsoever they don’t even care."
Cons: "Everything related to flight could have been better. I have flown Lufthansa multiple times in the past never had such drastic issues like this time. Completely disappointed. Should have booked Qatar instead."
Cons: "Need longer transfer time in Frankfurt airport. They use buses to airplanes and that eats up time. Also, passport control line can be long. Fights to and fro gave us barely enough time and we were last ones to board"
Pros: "The crew was very professional in their manner and went the extra mile to make sure the passengers were happy and comfortable. Wine was free and they offered a Baileys with coffee service that was a nice touch."
Cons: "Food was so so. I have had better airplane food. Boarding was not grouped by zones, so was a bit slower than usual."
Cons: "Poorly equipped aircraft. No charging stations. No video of any kind. Pitiful food offerings. It's a four hour flight. Gotta do better."
Pros: "Crew was thoughtful"
Cons: "Seats were uncomfortable and the food was not worth eating"
Pros: "Staff were very nice. Flight arrived on time."
Cons: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Cons: "Few toilets for two sections and seats too close, if it is not uptight the seat in front of you. You can not enjoy and watch movies."
Pros: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Cons: "The boarding process is poorly controlled and kind of unpleasant"
not getting moved from our reserved paid seats (purchased months in advance) and not being allowed to get similar seating due to a full flight. This happened on all 4 of our flights roundtrip. We will never fly British Airways again. Still trying to get our $720 back for all our seats....soooo not happy!!!!!!!
Pros: "All Crew from check in to departing plane was wonderful! Best customer service of all the airlines I’ve flown with."
Cons: "The entertainment wasn’t working initially."
Cons: "We couldn’t watch anything because the headphones required an adapter which we didn’t have and was not offered to us for purchase. We read a book for eight hours. Would have loved to watch a movie."
Pros: "Crew was amazing."
Cons: "First leg of our trip on British air on a smaller plane with lots of comfort and room. Our 2nd and long leg was on a larger and newer plane. Leg room and room for the tray table was so tight and uncomfortable for a long Flight. Paid extra for end seating and using British air for transfers through Heathrow as an American Air partner. Will try to avoid the extra cost in the future."
Pros: "Comfortable seats"
Cons: "On a 4 hour flight Offer snacks and water without charge. Children were screaming the entire flight. The crew stood in the back reading magazines instead of checking if people needed more drinks."
Cons: "Entertainment wasn't adequate, not many choices. No ports for charging phones or computers."
Pros: "Ability to quickly board the plane"
Cons: "You had to pay for snacks and drinks on this flight"
Cons: "Daylight savings. Wrong time. Missed flight. $450 to rebook new one-way. What a nightmare!"
Cons: "Entertainment and food were terrible. Plane was filthy and ancient. Crew was inattentive and we were treated poorly for bringing a child’s seat on the plane. It was hot the entire 9 hour flight. I will pay extra not to fly BA again."
Cons: "Flight delayed and caused me to miss connection. The flight from Edinburgh to London is only an hour. This became a disaster for travel all day."
Em relação a Ryanair, ter de ir ao check-in só para carimbar o cartão de embarque não foi muito fácil, são muito demorados, e atrasam a passagem do controlo de passaporte... E cheguei com 2 horas de antecedência
The usual average Ryanair flight, but we landed 20 min before due time, which was very good.
Toulouse Alicante, excellent. But the 2 next fligth by Air Europa canceled. Bad bad
Pros: "Crew were very caring. What amazed me from a proposed flight of 1hr 20, was to and from Dublin a flight time of 50mins. Very good."
Cons: "Going with one airline and coming back with Ryanair meant I could only get my boarding pass 2days before flight, rather than the beginning of the whole trip. I tried 6x's on my mph to no avail, day before, got it on a desktop on last day."
Cons: "Everything, basically... The flight was delayed almost an hour, boarding was uncomfortable, there was no food service on board, flight attendants were less than friendly, and takeoff was shaky and turbulent."
Cons: "Ryanair pricing / baggage is so rapacious but it does keep ticket prices down...."
Cons: "Airplane was very hot when boarding and didn’t cool down till about 20 minutes before landing."
Pros: "Ryan sir is the worst airlines I traveled with we cant check in via their website. Third website never work for many people on July 31 for check in . They say $10 for small check in bagged but 25 $ for each at airport . We tried hard to check in online but can’t able to add the bagge online . Worst"
Cons: "Ryanair’s app was down preventing me from check-in for my flight. When I went to the counter to get my boarding passes printed, the agent informed me that they where going to charge me 55€ per ticket. I think this is unfair! Never flying again with this airline!"
Pros: "Value for money"
Cons: "Flight was delayed and when we got to our destination there were no staff present to disembark the aircraft so we were further delayed."