Daily cleaning, installation of cabin HEPA filters on flights from Luxembourg
Qatar Airways, LATAM Airlines and Luxair have all waived their change and cancellation fees on flights from Luxembourg to the United Kingdom. Confirm policies on booking site.
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Scores according to KAYAK customer reviews
Pros: "I got back to London ahead of schedule, which was nice"
Cons: "The whole business of charging for drinks and mediocre food in economy, while they tout that business will get a full meal. BA is NOT Ryanair, or is it?"
Cons: "Due to flight delay, I had to skip dinner. If could have been nice to supply light meal in case of major delay resulting landing after time when most restaurants closes..."
Pros: "Boarding. Food."
Cons: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"
Pros: "Absolutely nothing - and this was Club Europe"
Cons: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."
Pros: "I chose British airway relying on safety record depite being comparatively expensive."
Cons: "The outer seat arm was faulty. It couldn’t be folded back, so getting out or in was very difficult. It is certainly risky in case of emergency . I asked the hostess to report it. Nothing complementary offered to passengers .Other reputable airlines do, such as a drink , or chocolate bar ."
Cons: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"
Pros: "Friendly and quick service."
Cons: "Waiting for a space at the terminal."
Cons: "I never actually was able to go because British airways canceled my flight the morning of."
Cons: "It took FOREVER to get our boarding passes. We did wind up checking our bags, but there was no option to do self check and have boarding passes printed at a kiosk, so everyone had to go through the line and the line was incredibly slow. There were just as many lines for people who had checked in online and just needed to drop their bags - this made no sense to me! There should only have been one line for that and the rest should have been dedicated to getting the rest of the passengers checked in."
Pros: "Not a lot"
Cons: "The flight was delayed. The food advertised was not available."
Pros: "Very limited in flight entertainment"
Cons: "There was no food provided, so no need to rate the quality of the food that was not there"
Pros: "Two empty seats next to me"
Cons: "1.Cabin staff would not move trolley to allow me to pass to give a gift sitting forward of me for an unreasonably long time. 2. Being accused of being abusive when I complained"
Pros: "It was replacement flight by Qatar Airways. I wish they would replace all BA flights."
Pros: "That the flight only came in 15 minutes late."
Cons: "An old beat up plane in desperate need of renovation especially for a long haul flight. Only one nice flight attendant who tried to help. Others not interested. Terrible seat that I tried to move with no success. Did not eat anything or watch any entertainment. Very unpleasant experience. I have flown this route many times and next time I would fly Swiss through Zurich or Geneva as I have done before."
Pros: "easy boarding, land at T5 which is a very well designed terminal"
Cons: "check is was horrendous. Long queues of people, long wait and not enough people to man the check in counters. Sitting down in my seat my kneeds immediately banged on the seat in front of me. Its clear that this aircraft has less leg space that then usual. And now you have to pay for all food and drink. £9 for a sandwich and G&T."
Pros: "Service levels were high and good humored as usual, cabin was clean and reasonably comfortable."
Cons: "Apart from still objecting to the principle of treating non-Business class customers like the budget airlines, the food selection on European flight leg was ok, but sales system is so slow and laborious that in future I'll probably buy in the departures terminal and carry on board."
Pros: "BA is offering a very mediocre product. All feels safe, clean & curteous, but inferior to Middle Eastern airlines & the likes of SAA & Qantas."
Cons: "The food is really nothing special and has dropped in quality to the quality that you can expect on North American Airlines."
Cons: "the fact I had to 464 pounds robbing b"
Pros: "Flew London to Luxembourg. The menu had a good selection of (cheap!) food. I ordered a sandwich which was surprisingly delicious. Crew was helpful and attentive. No entertainment, but a moving map was provided."
Cons: "No food was provided for free in economy class although we were flying during a typical meal time (11-1:30) American debit card didn't work paying for food, but credit card did"
Pros: "Fairly clean, on time and staff were very nice."
Cons: "No food or drink anymore! You have to pay to get a budget airline at premium prices."
Cons: "No entertainment! While you have to check in your laptop and iPad!"
Pros: "The flight left on time even though full flight and we had to take a bus to the airplane. Bologna has a separate baggage and ticket check line at the back of the executive lounge. Quick and effective."
Cons: "Everything seemed to go smoothly so no negative comments."
Cons: "The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with"."
Pros: "Head rest broken, actually hanging off on 2 threads so it hung down below my shoulder blades, more like a back massager"
Cons: "No entertainment, tv didn't even show flight details. Hideously uncomfortable seat with broken head rest. Staff ate their meals in front of the paying customers."
Pros: "Staff were good"
Cons: "The food and drink are not free anymore"
Cons: "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"
Pros: "I was traveling alone with my baby. Everyone was very helpful"
Pros: "Everything was ok. Just OK. Decent meal - if small."
Cons: "Not much space in the cabin. Plane was quite tired. Breakfast, as always, terrible."
Pros: "I'm sure there was something but nothing comes to mind."
Cons: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."
Pros: "Discreet and attentive customer service"
Cons: "Foot rest did not fully deploy. The remote for IFE was stuck I the cradle"
Cons: "Moved from a reserved window seat to a middle seat so they could add another business class row"
Pros: "Friendly helpful airline staff. Plane slightly late leaving but kept up-to-date."
Pros: "Clear boarding, polite crew and a terrific set of films and TV shows."
Cons: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."
Cons: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak anymore. So bad."
Cons: "Low quality of the food !!!"
Pros: "staff were good"
Cons: "out of date entertainment food"
Pros: "Nice plane. Great movies"
Cons: "Breakfast poor quality. Disorganised boarding"
Pros: "Food was very pleasant Choice of entertainment was good"
Cons: "Compared to the JAL flight crew we had on our connecting flight, the staff were disinterested, not particularly polite and gave the overwhelming sense we were somehow inconveniencing them... Seats and leg room not big enough and giant metal box under the seat did not help. Yes, we could have paid extra for more leg room (I am quite tall) but that doesn't seem right (almost akin to discriminating against tall people). Booked the whole flight with BA including a connecting flight with JAL. Couldn't check-in online for the JAL flight and there was no clear information as to whether our baggage would be automatically transferred or whether we would have to collect (as was the case)."
Pros: "Still love their use of decent reclining seats, and the boarding procedure and cabin crew are generally lovely."
Cons: "£6.50 for an alcoholic drink is a joke. The fact that they had also run out of most mixers (including diet coke) as well as the sandwiches on my return flight to LHR from ATH shows how poor their service is. I was also refused ice for my warm coke zero (since they didn't have any to buy I thought I'd ask for some for the one I had bought in the airport). Shocking!"
Pros: "Usual BA - professional service"
Cons: "I cannot believe you have to pay for your drinks now. The only thing which made BA one of the last remaining "experience" airlines has now made it become like a normal train journey. I'd prefer to pay 10 pounds more in my ticket and still have the impression my drinks, soft or not, are offered."
Pros: "Early departure (relatively small plane) and early arrival. Boarding and departures relatively quick given small plane size. Service was good. Overhead bins were spacious. Plane was relatively new and fairly high-tech. Food was good and selection was great. Cabin crew went out of their way to accommodate our requests."
Cons: "The Dreamliner is quite a noisy and warm plane. Also, cabin crew aren't very specific with meals (e.g. chicken or beef rather than chicken with rice or beef with potatoes). Snack between meals chargeable. Some trouble with the on board entertainment system that was resolved early on. Stroller arrived fairly late."
Pros: "Check-in Ticket printed by BA staff at the airport had the wrong gate number so I was sat in the wrong part of the terminal until I got suspicious and double checked the screens to find my flight had started boarding elsewhere. Entertainment system had a screen from the mobile phone you owned more than a decade ago. Breakfast was a Kellogg's chew bar. Staff onboard were excellent."
Pros: "Good service, lovely,approachable ,gorgeous personality-crew. I"
Pros: "Liked the healthy food and new TV entertainment system."
Cons: "Didn't like that the steward put the spray downwards on the floor before flying. They should spray it upwards. They removed the snacks. I would be prepared to pay an extra £10 for unlimited snacks. They need to clean the toilets every few hours as the flight is 13 hours. By the end of the flight the floor of the toilet was disgusting. The cushion was horrible."
Pros: "Flight on time"
Cons: "Bus to aircraft Food now restricted to a snack Seats are becoming too tightly packed together"
Pros: "Professional staff. Very friendly."
Cons: "Boarding was a bit of stampede"
Pros: "Flight was on time, staff were friendly and helpful (eg brought me coffee and pastry when I slept through the device)."
Pros: "Usual fantastic standard of service"
Cons: "Shabby baggage reclaim service at LHR with staff ignoring priority baggage"
Pros: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Pros: "Everything went smoothly."
Pros: "Crew was very nice and the plane was comfortable"
Cons: "There were no outlets nor entertainment, and boarding was a little long"
Pros: "The seat was fairly comfortable. The pilot communicated with the passengers about the reason for the delay, due to mechanical issue."
Cons: "I was not made aware, until I got to the gate and was boarding, that a personal item (that was small enough to easily fit under my seat), would not be allowed on the plane without incurring a $60 Euro charge. Luckily, I was quickly able to squeeze it into my carry-on suitcase. One of the flight attendants wasn't very friendly (young, male, possibly Middle Eastern, French speaking). The other 3 were fine."
Pros: "Very kind and helpful crew"
Cons: "Boarding process with a wheel chair passenger should be better organized"
Pros: "From the moment we checked in at Barcelona airport the airport staff were brilliant, my partner and his daughter are on the autism spectrum and struggle with crowds and social behaviour, but the gentleman that escorted us and helped us board could not have been nicer thank you"
Cons: "The staff were great but there was a rather large rid group that could have triggered an episode, but after a quiet word with the crew we were again supported a quick exit"
Pros: "All as expected"
Cons: "All as expected"
Pros: "The crew were very polite and courteous even after all the delays they had on the previous flight we always have extra legroom seats so that is why we were comfortable"
Pros: "Speech from the pilot. Only person to explain the situation during the 4hour delay"
Cons: "Everything. Poor customer service. Atrocious service. Would not recommend"
Cons: "1.5 hr delay!!"
Pros: "Budget airline comfort"
Cons: "They could have first called speedy boarding so I didn't appear like I was trying to jump the queue. Also ended up boarding along with everyone else as in a bus so didn't really get any advantage for paying for the perk"
Pros: "Finally arriving at London Gatwick."
Cons: "Cabin crew could have been more friendlier and welcoming. The delay of 4 hours was not due to the passengers!"
Pros: "The crew were excellent. I find flying uncomfortable so the seat was as comfortable as it could be."
Cons: "I wish they had a foot rest. Slightly elevated legs gives more comfort. But this a wish ( unlikely to be fulfilled) as I’m living in the real world : ). The process of check in took a while"
Cons: "Sat on the plane for 20 mins waiting on a bus to the terminal."
Cons: "Food runs our so fast"
Cons: "Queue too long in airport. Need more space"
Pros: "The staff were very informative."
Cons: "Spacious cabins would help us it can feel claustrophobic"
Pros: "Great that cabin bags were offered to go in the hold"
Cons: "Having boarded on time, seemed to take ages taxiing around before lift off, hence delayed start and late arrival on an already late evening flight."
Cons: "Late. Boaring hectic."
Pros: "Enough leg room to extend legs under the seat in front. Orderly exit row by row instead of a scrum. Having a window seat usually means you are last to get off!"
Cons: "Enforced separation of hand luggage taken to hold at gate due to lack of space. Parked miles away from terminal on arrival. The usual budget airline issues."
Cons: "We left with 2 hours of delay to land at midnight on a Sunday night.... to other ways to go home than taxi which is expansive and long."
Cons: "Excellent flight, only issue was flight information from Captain was spoken too fast and it was hard to understand what was said...please ask them to slow down their speech on the in flight announcements, cabin staff were fine"
Cons: "Flight delayed by 73 minutes for take-off"
Pros: "The actual flight crew was pleasant to speak with."
Cons: "Despite online AND my experience flying to Santorini on the same airline, the boarding personnel at Santorini not only didn't communicate which gate until right when boarding started but inexplicably told me only 1 cabin bag was allowed and forced me to go back out through security and pay 60 euros to last minute check the bag. Also the seats don't recline in plane, there is no internet or movies on board, and no snacks or drinks are provided complimentary despite taking off over an hour late for an international flight."
Pros: "Staff courteous and helpful, information mostly good including on delays. Food and drink options on flight mostly good though additional cost. Plane clean and comfortable enough for a 3hr flight."
Cons: "Random seat allocation without additional payment, Split airport is small and cramped with lots of people sitting / lying on the floor due to lack of seats - they appear to be building a new terminal to upgrade this. Food / beverage options at Split poor with large queues and low quality. Flight delayed circa half an hour. Person behind me kept putting knee in my back whilst talking loudly to neighbours despite me asking him to refrain... Split airport process of bag drop then security then passport control did lead to repeated queueing though not for a huge amount of time. Suggests the systems are not quite as high tech as other airports. No entertainment applicable to this flight."
Pros: "Not a lot."
Cons: "Seats were changed without notice meaning my girlfriend and I were seated separately even though we were on the same booking - and the crew were less than helpful in resolving this, we had to correct the issue ourselves with another willing passenger. The flight was delayed by an hour and no real explanation or apology was offered. Terrible end to an incredible holiday."
Pros: "I paid extra for exit row seats (more legroom) and speed boarding, and it was worthwhile."
Pros: "Really nice crew, even by Easyjet standards."
Cons: "Aircraft landed/departed 30 minutes late, but made up most of the time on flight."
Cons: "Standing on a bus squeezed like sardines for 20 min"
Pros: "Nice crew"
Cons: "Customs opened really late so there was no time to have any food before boarding, then boarding was delayed while already on the queue at the gat already anounced, and finally late to take off. We ended up arriving mire than an h late."
Cons: "I did not get on to the flight because the connection flight was late! I then had to wait 5 hours to get an answer that the next flight will be the day after in the evening! Worst service I have ever experienced!"
Pros: "I enjoyed the Hummus and Falaffel wrap. Additionally the personal appearance and attitude of the flight attendants were great."
Cons: "Checking in for an EasyJet flight is always challenging because I travel predominantly on Delta(Sky Team) or American Airlines(One World) and I am Diamond Medallion or Executive Platinum respectively. I am allowed 3 bags at 70 lbs, however I am aware that most European Airlines only allow 23 kilos. EasyJet has lowered their allowance to 20 kilos causing me to have to repack in th middle of check in and move items over to my carry on. It is just a big headache and really puts a damper on the travel mood especially for the price of the tickets. Additionally the seats did not recline."
Pros: "The r cost"
Cons: "I read their policy on hand & hold luggage. I specifically bought 2 hand luggages that were not only made in Britain, but said all over them "carry on approved". I was given a hard time during check in regarding their sizes, i knew i had to check the 3rd bag and was charged 47 euros. Then when waiting to board, was asked if they could check my other 2 for free cuz they ran out of cabin space! Seriously? You made me pay 50$ to check 1, then want to check my other "approved" ones for free cuz you ran out of cabin space? Just spend the 50$ extra and book with a better organized airline"
Pros: "All good."
Cons: "The provision for speedy borders Roger passports check flying out of Schönefeld airport is poor. Just asking SBs Togo to the front causes friction and arguments. Saw it happening a few times just today."
Cons: "Really slow and chaotic boarding. Bad cabin crew"
Pros: "if you travel with no luggage, it would probably be fine."
Cons: "They clear the waiting area and harass everyone about the carry on luggage. The website isn't clear that each additional kilo is $15 more... and the weight the start from is 5 kilo less than all the other airlines... GOOD STUFF. We also waited on the tarmac for 2 hours. traveling isn't easy these days, but this appears to be the bottom of the civilized barrel."
Cons: "Easyjet evening flights are SYSTEMATICALLY late -- by up to 2 hours. I missed my train home from Rome FCO and lost the cost of the ticket. Boarding in London was chaotic. The walk to the gate was endless. On the plane, the staff moved my cabin bag without asking me, creating a moment of panic on arrival when I couldn't find it where I'd put it -- and then insisted they hadn't touched it. Altogether a terrible experience."
Pros: "Easy Jet did very well.20 minutes late leaving but made up most of the time on the flight. It was just a 2 hour flight so one does not expect to much but I have no complaints with Easy Jet"
Cons: "Gatwick like a THIRD WORLD airport. We arrived, walked off via an sir bridge but then directed via stairs back to the tarmac by the plane.We were put on one of those awful buses where we are crammed in like sardines all standing up. Waited for ages before it left and then had a long tour around the whole of Gatwick airport being thrown around as we had to hang on for dear life to high bars. You we buggered if you were short."
Pros: "In flight magazine"
Cons: "Lack of gluten free choices Queues and delays getting on the aircraft"
Cons: "Flight delayed"
Cons: "Not enough food for everyone. I often sit after row 16/17 and I never can buy some food because is already gone. I don't understand why EasyJet catering prepared just 20/25 sandwiches for a plane with more than 200 people."
Cons: "Not so much, they had delay"
Pros: "Legroom was great Seats do not recline which means you always have plenty of legroom Boarding was civilised Crew were friendly"
Cons: "I was charged 60 euros (nearly $75) at the gate to check a bag (wish I had done a round-trip with Vueling instead, who does not charge for an extra bag). I will NEVER book with EasyJet again! The baggage cost was the exact price of the flight... EasyJet should inform customers at time of PURCHASE regarding carry-on costs, NOT at the GATE. My bag was sent to baggage reclaim, which was past immigration... I had to go through immigration, collect my bag and re-enter the airport for a connecting flight and go through customs, as if I was a newly arriving at the airport!!!!! I am a very dissatisfied customer."
Pros: "Ran on time"
Cons: "Expensive beer"
Pros: "The staff were amazing"
Cons: "No good as the outbound flight had used it all up"
Cons: "Delay flight."
Pros: "Crew was superlative."
Cons: "Super tight seats did not recline. Flights are not confirmed had 2 flights cancelled and had to fight to get onto another flight. Tough with a baby and toddler."
Cons: "Gate was closed without putting a notice on the boarding."
Pros: "never ever use this Momondo again"
Cons: "no customer service"
Pros: "Politeness of the staff"
Pros: "Online booking was nice and easy."
Cons: "Plane was small ,seats were not comfortable and plane was not connected with eye so passengees were waiting outside of plane in cold weather."
Cons: "App was down couldn’t check in had to pay cash(euros for trip). 250 euros for 180 pound as Ryanair only accepted pound (had to change at airport hence the rates) absolutely disgusting"
Cons: "Worst plane seat of all carriers. No leg room, to close to seat in front no where to put anything , no usb charger. My local bus is more comfortable & better equipped. Same as 90% of people only fly Ryanair as a last resorts. Friend tried to down load boarding pass in the morning of flight was not able as need to be done 24hrs before. 50 euro to get printed at airport outrageous. Perhaps you could Justify £10 but 50 euro!! Why do they try so hard to rip there customers off at every turn"
Cons: "Not being 7 hrs delayed"
Cons: "Plane late, seat uncomfortable, horrible"
Pros: "Next just to check if a person say that they have paid luggage . Just to have a look. Not just jump to you have to paid. I would have paid for something I had already paid for. That’s all. Not only was it a waste of time for me and for them as well. As the air hostesses had such attitude."
Cons: "I know the customer is not always right but it would not kill them to check if someone say something."
Cons: "Worst plane I've ever flown on, so uncomfortable!"
Cons: "Flight had delay for about 40 minutes on taking off ... and landed about 30 minutes late ..."
Cons: "More entertainment would've made the flight much better and less wait for getting on and off the plane"
Pros: "Left on time. Arrived on time. Comfortable flight."
Cons: "Poor signing for non priority passengers."
Pros: "Not much."
Cons: "The staff were rude. The flights were delayed. The staff at budapest checked our passports/boarding passes and then we were kept in a holding area on a stairwell between the desk and the plane for over 30 minutes, in a hot environment. The seats were not comfortable."
Pros: "The plane was clean. The pilot was apologetic."
Cons: "The ground staff were processing boarding passes before the plane had even landed causing a long queue in the corridor leading to the exit to the airfield. There was no information as to why the plane was late, but this caused us to miss the take off slot and delay the take off by over 2 hours."
Pros: "Lack of info on cabin baggage until the gate. Embarrassing situation of having to pay for the excess baggage."
Cons: "Better information about baggage pre fight and more polite staff."
Pros: "Crew members were friendly."
Cons: "The long queue even if one had priority seating."
Pros: "Despite a late departure, it wasn't particularly late when we landed."
Cons: "Flight departed late due to high winds (not the airline's fault) but the result of leaving late was a missed departure slot. To avoid passenger disturbance, they told everyone that there was an extra passenger on board? Not the best way to defuse a situation..."
Pros: "Took off on time"
Cons: "Random seat allocation due to not paying the extra fee?"
Pros: "Nothing. Flying with Ryanair is like travelling in purgatory"
Cons: "The app would not let me check in the previous day then they charged me a disgusting €55 to check in. The staff were unable to use any discretion. They clearly all hate working for Ryan Air. Flight was delayed by two hours. Overall appalling experience as it always is."
Cons: "crew where talking very loud so could hear then along the back 5 rows clearly. could not sleep due to it. they where bad mouthing passengers in general..."
Cons: "Massive delay"
Pros: "Very good"
Pros: "Food menu was great"
Cons: "Boarding slow, SO slow getting to the back of the plane with the food and drink trolley. Lots of out of control children."
Cons: "Entertainment and seats"
Pros: "Leaving and getting back safe"
Cons: "The seats could be more comfortable"
Pros: "Ryanair still don’t have enough leg room for taller people. Very uncomfortable. Cheap but not that cheerful if you’re over 6 ft"
Cons: "More leg room or exit seats for taller people"
Cons: "2h delayed flight!"
Pros: "The disembark at stansted was fast and passport control was easy."
Cons: "Toulouse airport has terrible facilities. The gate building, where they carral you with the promise of bars and shops actually only had one small drinks stand selling terribly overpriced beverages. There was no air conditioning and it was about 30degress in there, there was not a water fountain to refill water bottles from so was forced to buy overpriced water. Plane ended up landing 2 hours late but the Ryanair staff gave little information or updates on this."
Pros: "Speed of flight, getting off the plane"
Cons: "Stinking aeroplane, long delays, immigration and security queues"
Pros: "The crew were friendly and helpful"
Cons: "The lateness of the flight"
Pros: "The flight was good"
Cons: "Copenhagen airport very chaotic with boards not displaying the right information and incoming passengers mingling with those leaving"
Pros: "Crew were ok"
Cons: "Flight was delayed 3 times, no information given why. We were in priority and allowed down the stairs then kept there for 10-15 minutes. Boarded a bus to the plane then we couldn't get on as there was an issue with the steps. Took off after the final delayed time. On landing, we were told the airport was short of ground crew so we had to wait to steps and once off had to wait for 15-20 minutes for the baggage lane to be announced."
Cons: "Unacceptable waiting time for baggage"
Cons: "Having chosen a seat in the emergency exit row, was told that I couldn't use my jacket to cover myself while I slept; I either had to wear it or store it in the overhead locker. I understand that this row needs to be kept clear in case of emergency (as the name indeed suggests), but I don't see much difference between wearing the coat and using it to cover myself. Worse than that though was the way the stewardess communicated this to me with a cold stare. I'm waiting for the day I can write a positive review of a Ryanair flight."
Cons: "There were 3 queues, supposedly- one for priority boarding, one for back row seats and one for the rest of the passengers. But there was only one person at the boarding gate and she was accepting anyone with a boarding pass regardless of which queue they came from. This resulted in a lot of shoving and pushing and a complete bottleneck at the gate. It was uncivilised to put it mildly. Really poor experience. Next time I’ll try a different airline even if I need to pay a bit more."
Pros: "Low-cost flight. Very affordable. Easy check-in online. Clear policies. Friendly staff. Comfortable flight. Tips: Print out you boarding pass. Pay ahead for check-in or extra luggage. Expect to pay extra if you print your ticket at the airport, pay for luggage at the airport, opt for a reserved seat. Don't expect complimentary snacks and drinks (available for purchase). Their Sky Mall magazine is the entertainment and gets passed out (recommend you bring your own entertainment). These are all necessary to keep these flights very low cost! It is worth it!"
Pros: "The price is very reasonable"
Cons: "You have to be very careful with this airline. Although the price is really inexpensive, if you do NOT follow any of their rules to the letter they charge exorbitant fees that could double your price. Also, the boarding on the tarmac and waiting fior a long time in the sun was miserable. They are constantly trying to sell you things during the flight which is annoying. And not being able to sit together unless you pay more is just plain rude. The many steps up and down to get to the plane with hand carry is hard. I kept thinking if anyone tripped or fell there could be many people badly injured."
Pros: "Clean plane and comfy seats"
Cons: "The hostess selling goods during the flight using the loudspeakers. That was crazy, never seen that before. The airline must be desperate for income. I was trying to watch a BBC programme on my BBC iplayer and she was too loud (I could hear and I had headphones) The boarding at Stansted airport is just too badly managed. incredible that you are required to check-in your size and weight restricted hand luggage after they have boarded a few passengers. Then you waste time waiting for it to come out."
Pros: "The crew were friendly, plane was clean"
Cons: "The flight was delayed as the flight before hadn't landed, which happens. But when we arrived at Stanstead we waited a long time to get off of the plane, and the bags from the hold were not released for another hour and a half after landing, with no recogition of this or apology for the wait."
Pros: "cheap tickets nearly on time close airports (by car)"
Cons: "very little seat space and uncomfortable airports are hard to reach"
Cons: "Four hour delay leaving Stansted because the outsourced ground crew was understaffed. Abysmal."
Pros: "Departed and landed on time"
Cons: "No soap in bathroom and did not allow me to sit with my travellers. Seats were far apart and the entire plane was separated from their known people which led to chaos. The airline charges to select seats next to one another."
Pros: "Very friendly and bearing in mind the bad weather conditions in stansted the pilot made the flight very smooth"
Pros: "The fact I got home, nothing else to like about flying."
Pros: "The service"
Cons: "The crew had to rush the announcements and introduction because of time restraints, this made it unintelliagable. The safety part was fine"
Cons: "We did not take a big suitcase as we needed to get home as soon as possible.but as we were entering the plane our hand luggage was t as taken off us and put into the hold.we told them we had my medication in the bag and it needed to be with us but they said it was nothing they could!d do.as we sat in our seats we noticed there was still plentyof room to put our hand luggage.and as more people entered the plane they had hand luggage with them and put them in the overhead locker.really really not happy"
Pros: "on time"
Cons: "no space, old plane, crew was rude, only fly Ryanair if there is a big price difference"
Airlines flying from Luxembourg have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Luxembourg
Masks required on board, masks provided on flights from Luxembourg
Social distancing seating
Middle seats unavailable to book on flights from Luxembourg
Testing for antibodies, testing for symptoms for flights from Luxembourg
Waiving of change fees. Search flexible flights from Luxembourg
Cheapest flights to United Kingdom from Luxembourg found in 2021 and 2022