The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!
Overall I would highly recommend it. Excellent service, good food, good on board entertainment.
Flight attendants and crew in general very polite and very helpful.
Despite our delay in arriving at the airport (check in was done online in advance), the flight attendants accepted us for the trip. The whole process was extremely efficient, there was no delay in take off time and the suitcases arrived all on time to our destination. I really appreciated their help: we did have a medical emergency 3 hours prior to our arrival to the airport, hence the delay..
Everything went smoothly, I had no bad experience with this flight..
The legroom was the worst I've seen in a long time. I'm 6' tall and my knees hit the seat in front of me. Seats would also not recline. Crew was not particularly friendly or welcoming. Food was pretty mediocre. Both my partner and I had to ask for replacement headphones as the initial sets given were not working. My partner was on crutches and, though told she could get priority boarding, this was not followed up on by the crew and she had to deal with the normal jostling.
Good legroom, flight not full so room to spread out
We were forced to sit in the aircraft for 2 hours before takeoff without explanation. This is now standard airline/airport strategy to get people out of the way and out of the boarding areas when they are running behind. Unacceptable and should be resisted.
I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic .
Flight was delayed over 2 hours. They don't announce anything on the speaker to keep you informed so we almost missed the flight altogether
The vouchers they gave us for our wait weren't offered until just before boarding so we spent cash and never used the vouchers.
The boarding area staff were extremely helpful and immediately got me on an SAS flight to Heathrow to connect to a United Airlines flight to SFO. They also rushed my suitcase directly through to United.
That I didn't get a chance to actually fly on AirBerlin!
Crew was courteous and food was good. Plane was clean.
The checkin process at the Lahore Airport was horrific. Probably won't fly out of there again. The queues were a joke. Most passengers were cutting queues with the help of officials they had bribed. Shockingly one airport staff member checked in five passengers in front of me who weren't even At the airport. This lot was issued boarding passes and luggage tags without a problems. An immigration officer also stamped their passports without a question. No wonder Pakistan is and will always be a third world country. Despite the excessive airline and airport staff the simple process took me over an hour. I only got my turn after arguing and pleading my case with the airline staff repeatedly. Seriously this is the worst airport to fly out off!! You have been warned. Use Lahore airport at your own risk!!
As Platinum Member of QR Privilege Club I booked on the Qatar Airways website a Qatar Airways flight and got confirmed a Qatar Airways flight number.
What else than as cheating the customer, the refusing of an upgrade with the excuse that this flight is an Cathay Pacific flight, can be understood.
Very much disappointing.
When I buy a ticket through etihad website, I expect etihad service, even if it was operated by other airline. Air Serbia managed to loose my luggage on a direct flight between AD and Belgrade, and the plane was very old, without entertainment.
I paid a higher rate to not have a layover and Oman Air changed my flight to a cheaper fair and waited in the airport in Oman for more than 7 hours. This is unsatisfactory and I should be reimbursed for the cheaper flight. I also had a stop in Dar Es Salam that was unexpected. My friend got bit by a flea or some bug...the seats are filthy and not properly cleaned.
Not sure whether it was because my flight was short haul, but the plane didn't have in-seat entertainment system (i.e. TV screen for movie watching). The first half of my journey was delayed by 1.5 hours, which meant that I had to rush from the gate I landed in (after the lengthy airport bus ride from the plane to the gate) to my departure gate for my connecting flight, which was already on final call. I found out after my journey that TK is apparently notorious for its flight delays.
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