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(Return)
Airports
Origin
London
£354
only
£354
Destination
Seoul
£354
only
£354
£392
only
£392
Sat, 17 Mar
LHR
ICN
33h 30m
Sun, 15 Apr
ICN
LHR
17h 10m
£354
Trip: 30 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
FCO
CAI
OK 5.3

SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.

NAP
FCO
OK 4.6

Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer.

FLR
FCO
Mediocre 2.0

My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.

FCO
TXL
Mediocre 2.0

Got canceled and we were stuck in Rome. Had to spend $3k to get back to United States. Thank you Air Berlin for nothing

LAX
FCO
Excellent 8.0

The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra

The plane looked old and dirty

Sun, 18 Mar
LHR
ICN
30h 25m
Tue, 10 Apr
ICN
LHR
15h 35m
£392
Trip: 24 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
LAX
PEK
Good 6.3

Food was good. Flight attendants were good.

Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing.

SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

PEK
OKA
Excellent 8.0

I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

PEK
HFE
OK 4.3

Flight departed at 7.55 am, was about 2 hours - no real breakfast was served, just a roll and a muffin.

Thu, 5 Apr
LHR
ICN
18h 15m
Sun, 15 Apr
ICN
LHR
17h 10m
£356
Trip: 11 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
FCO
CAI
OK 5.3

SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.

FCO
LAX
Excellent 10.0

Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice.

Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it.

LAX
FCO
Excellent 8.0

The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra

The plane looked old and dirty

SOF
FCO
OK 4.6

Flight was delayed by over 1 hr , with no explanation fm the ground staff or on board

NAP
FCO
OK 4.6

Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer.

Thu, 26 Apr
LHR
ICN
18h 15m
Mon, 7 May
ICN
LHR
17h 10m
£356
Trip: 12 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
FCO
TXL
Mediocre 3.3

A cancelled flight, bankruptcy, no refund, no one answered through phone.

Hmmm

BRI
FCO
Good 6.6

Decent flight. On time departing and arriving. Luggage arrived with us.

Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)

FCO
TXL
Mediocre 2.0

Got canceled and we were stuck in Rome. Had to spend $3k to get back to United States. Thank you Air Berlin for nothing

YYZ
FCO
Excellent 9.6

you have to show all the empty seats at check in. I have bought a seat for 90$ and it was empty seats near me

SOF
FCO
OK 4.6

Flight was delayed by over 1 hr , with no explanation fm the ground staff or on board

Wed, 21 Mar
LHR
GMP
19h 05m
Wed, 11 Apr
GMP
LHR
16h 20m
£392
Trip: 22 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

TSA
TSN
Good 7.0

Goof food and service

The flight was delayed by 95 minutes, which screw up my schedule badly..

LAX
PEK
Excellent 9.0

I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.

Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.

PEK
LAX
Excellent 10.0

flying in a B787-9

PEK
BKK
Good 7.0

Great service, comfortable seats.

The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.

Sat, 12 May
LHR
ICN
32h 45m
Mon, 28 May
ICN
LHR
17h 10m
£356
Trip: 17 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
SOF
FCO
OK 4.6

Flight was delayed by over 1 hr , with no explanation fm the ground staff or on board

NAP
FCO
OK 4.6

Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer.

BRI
FCO
Good 6.6

Decent flight. On time departing and arriving. Luggage arrived with us.

Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)

FCO
CAI
OK 5.3

SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.

LAX
FCO
Excellent 8.0

The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra

The plane looked old and dirty

Thu, 3 May
LHR
GMP
17h 25m
Sat, 12 May
GMP
LHR
16h 20m
£395
Trip: 10 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
LAX
PEK
Good 6.3

Food was good. Flight attendants were good.

Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing.

PEK
LAX
Excellent 8.3

Despite somewhat limited English skills, the crew were very professional and pleasant. The flight was overall, a wuccess, and I would absolutely fly air china again.

The food on this leg of the trip was hit and miss. The food o. The first leg was very good. They have a ways to go to being their catering up to the level of some other airlines, he is been an overall positive experience.

PEK
OKA
Excellent 8.0

I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?

PEK
LAX
Excellent 10.0

flying in a B787-9

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

Thu, 10 May
LHR
ICN
18h 15m
Fri, 1 Jun
ICN
LHR
17h 10m
£357
Trip: 23 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
NAP
FCO
OK 4.6

Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer.

VCE
FCO
OK 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

BRI
FCO
Good 6.6

Decent flight. On time departing and arriving. Luggage arrived with us.

Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)

FCO
TXL
Mediocre 2.0

Got canceled and we were stuck in Rome. Had to spend $3k to get back to United States. Thank you Air Berlin for nothing

FCO
CAI
OK 5.3

SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.

Fri, 11 May
LHR
ICN
28h 55m
Sat, 26 May
ICN
LHR
15h 35m
£395
Trip: 16 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
LAX
PEK
Excellent 9.0

I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.

Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.

SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

LAX
PEK
OK 5.0

Delayed flights, missed connections, lost luggage

PEK
LAX
Excellent 10.0

flying in a B787-9

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

Thu, 24 May
LHR
ICN
18h 15m
Fri, 8 Jun
ICN
LHR
17h 10m
£357
Trip: 16 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
FCO
CAI
OK 5.3

SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.

FCO
TXL
Mediocre 3.3

A cancelled flight, bankruptcy, no refund, no one answered through phone.

Hmmm

NAP
FCO
OK 4.6

Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer.

SOF
FCO
OK 4.6

Flight was delayed by over 1 hr , with no explanation fm the ground staff or on board

YYZ
FCO
Excellent 9.6

you have to show all the empty seats at check in. I have bought a seat for 90$ and it was empty seats near me

Thu, 17 May
LHR
GMP
15h 10m
Mon, 28 May
GMP
LHR
19h 15m
£395
Trip: 12 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

PEK
HFE
OK 4.3

Flight departed at 7.55 am, was about 2 hours - no real breakfast was served, just a roll and a muffin.

LAX
PEK
OK 5.0

Delayed flights, missed connections, lost luggage

SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

PEK
BKK
Good 7.0

Great service, comfortable seats.

The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.

Sun, 10 Jun
LHR
ICN
18h 15m
Sun, 17 Jun
ICN
LHR
17h 10m
£357
Trip: 8 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
LAX
FCO
Excellent 8.0

The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra

The plane looked old and dirty

BRI
FCO
Good 6.6

Decent flight. On time departing and arriving. Luggage arrived with us.

Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)

VCE
FCO
OK 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

SOF
FCO
OK 4.6

Flight was delayed by over 1 hr , with no explanation fm the ground staff or on board

NAP
FCO
OK 4.6

Alitalia made me pay 50 Euros for my bag although I am traveling on the same day with them internationally, in less than 3 hours. They said that because I had two separate tickets they couldn't waive the fee. they have just lost a customer.

Fri, 1 Jun
LHR
GMP
15h 10m
Sun, 10 Jun
GMP
LHR
19h 15m
£395
Trip: 10 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
LAX
PEK
Excellent 9.0

I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.

Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.

PEK
BKK
Good 7.0

Great service, comfortable seats.

The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.

OKA
PEK
Good 7.6

Agent was VERY helpful and helped me to change my seat so that I could have an aisle. She also made sure I had the aisle seat on my connecting flight

Breakfast was not good unfortunately

TSA
TSN
Good 7.0

Goof food and service

The flight was delayed by 95 minutes, which screw up my schedule badly..

PEK
LAX
Excellent 10.0

flying in a B787-9

Sun, 18 Mar
LHR
ICN
19h 00m
Sun, 1 Apr
ICN
LHR
34h 10m
£357
Trip: 15 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
VCE
FCO
OK 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

LAX
FCO
Excellent 8.0

The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra

The plane looked old and dirty

FLR
FCO
Mediocre 2.0

My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.

CDG
FCO
Excellent 10.0

Efficient!

FCO
TXL
Mediocre 2.0

Got canceled and we were stuck in Rome. Had to spend $3k to get back to United States. Thank you Air Berlin for nothing

Thu, 26 Apr
LHR
GMP
15h 10m
Mon, 7 May
GMP
LHR
16h 20m
£396
Trip: 12 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
LAX
Excellent 8.3

Despite somewhat limited English skills, the crew were very professional and pleasant. The flight was overall, a wuccess, and I would absolutely fly air china again.

The food on this leg of the trip was hit and miss. The food o. The first leg was very good. They have a ways to go to being their catering up to the level of some other airlines, he is been an overall positive experience.

LAX
PEK
Excellent 9.0

I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.

Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.

PEK
OKA
Excellent 8.0

I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?

LAX
PEK
OK 5.0

Delayed flights, missed connections, lost luggage

OKA
PEK
Good 7.6

Agent was VERY helpful and helped me to change my seat so that I could have an aisle. She also made sure I had the aisle seat on my connecting flight

Breakfast was not good unfortunately

Sun, 22 Apr
LHR
ICN
18h 15m
Sun, 6 May
ICN
LHR
17h 10m
£357
Trip: 15 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
VCE
FCO
OK 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

SOF
FCO
OK 4.6

Flight was delayed by over 1 hr , with no explanation fm the ground staff or on board

FCO
TXL
Mediocre 2.0

Got canceled and we were stuck in Rome. Had to spend $3k to get back to United States. Thank you Air Berlin for nothing

FCO
CAI
OK 5.3

SHOULD HAVE BEEN WARNED THAT THE IMMIGRATION TOOK LONGER THAN EXPECTED BECAUSE OF THE QUEUE.

FCO
TXL
Mediocre 3.3

A cancelled flight, bankruptcy, no refund, no one answered through phone.

Hmmm

Thu, 10 May
LHR
GMP
17h 25m
Fri, 1 Jun
GMP
LHR
19h 15m
£396
Trip: 23 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
LAX
Excellent 10.0

flying in a B787-9

PEK
LAX
Excellent 8.3

Despite somewhat limited English skills, the crew were very professional and pleasant. The flight was overall, a wuccess, and I would absolutely fly air china again.

The food on this leg of the trip was hit and miss. The food o. The first leg was very good. They have a ways to go to being their catering up to the level of some other airlines, he is been an overall positive experience.

LAX
PEK
Excellent 9.0

I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well.

Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy.

PEK
OKA
Excellent 8.0

I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?

LAX
PEK
Good 6.3

Food was good. Flight attendants were good.

Tiny beds in business class with two-across seating so the window passenger has to climb over the aisle passenger. Are they stuck in the 90s? I won't fly with them again. Boarding in Beijing for Manila was a free for all. Business class was not called first. Isn't this why I pay triple the coach fare? No English language newspapers from Los Angeles to Beijing.

Thu, 5 Apr
LHR
ICN
18h 15m
Sun, 15 Apr
ICN
LHR
17h 10m
£359
Trip: 11 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
BRI
FCO
Good 6.6

Decent flight. On time departing and arriving. Luggage arrived with us.

Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)

FCO
LAX
Excellent 10.0

Alitalia gets a bad rap, but I thought this flight was excellent, and a comfortably way to travel the 13 hour flight from Rome to Los Angeles. Cabins recently refurbished on 777 thanks to Etihad Airways investment. Food, and plenty of it, was excellent. Wide selection of wines. Choice between freshly made American coffee or Espresso (from Lavazza). Lie flat seats are way more comfortable than KLM. Esoteric selection of documentaries and Italian movies. Leather seats and color scheme is elegant. Also, business class lounge (Alitalia House) at Rome Fiumincino serves delicious freshly cut Italian cold cuts, cheeses, pastrries, and has an actual barista vs a machine. You don't get the sense that they are cutting corners, which is probably why the airline keeps losing money, but that is to the benefit of the traveler (for now). Service friendly. For nonstop to this part of Europe, or for connections to Southern Europe, it may be my number one Skyteam choice.

Check in is extremely unorganized and long lines at Sky Priority, but someone finally directed me to the VIP check in in the back, which you can use if you are flying Business Class or have Elite status. This was not indicated anywhere, though, so make sure you ask or look for it if there is a long line at check in. Then, the gate is very, very far. Not sure why they had me check in at Terminal 1 as the gate is in Terminal 3. Make sure to allow for plenty of time, and maybe see if it's possible to check in at Terminal 3, which may well save time. But for a 14-hour flight in total comfort, the trade off was worth it.

YYZ
FCO
Excellent 9.6

you have to show all the empty seats at check in. I have bought a seat for 90$ and it was empty seats near me

LAX
FCO
Excellent 8.0

The lady at the check in counter was super nice, I was a few kilos over and she didn’t charge me extra

The plane looked old and dirty

VCE
FCO
OK 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

Sun, 7 Jan
LHR
ICN
32h 45m
Sun, 21 Jan
ICN
LHR
37h 15m
£403
Trip: 15 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 3457 reviews
Overall
6.5
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
6.0
PEK
LAX
Excellent 8.3

Despite somewhat limited English skills, the crew were very professional and pleasant. The flight was overall, a wuccess, and I would absolutely fly air china again.

The food on this leg of the trip was hit and miss. The food o. The first leg was very good. They have a ways to go to being their catering up to the level of some other airlines, he is been an overall positive experience.

CAN
PEK
Good 6.0

staff are overall friendly.

flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay

PEK
OKA
Excellent 8.0

I didn't know when I was supposed to board or what the process was, and the crew wasn't helpful to me when I asked. Maybe language barrier?

SFO
PEK
Excellent 9.0

Service was absolutely great, seats were spacey and comfy, entertainment system for every seat had a wide selection. Overall a great flight!

The food was aweful, but it's airplain food, usually it's aweful...

PEK
BKK
Good 7.0

Great service, comfortable seats.

The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows.

Thu, 8 Mar
LHR
ICN
19h 00m
Mon, 19 Mar
ICN
LHR
38h 05m
£360
Trip: 11 days
6.7GoodShow reviews
Overall 6.7 Good
Based on 817 reviews
Overall
6.9
Boarding
7.1
Comfort
6.8
Crew
7.4
Entertainment
5.8
Food
6.3
FCO
TXL
Mediocre 3.3

A cancelled flight, bankruptcy, no refund, no one answered through phone.

Hmmm

FLR
FCO
Mediocre 2.0

My flight cancelled. I waited 3hours in the flight. They said they provide the bus instead of flight. Now, I waiting 2 hours for they provide bus.

BRI
FCO
Good 6.6

Decent flight. On time departing and arriving. Luggage arrived with us.

Audacious prices for checked luggage. If you pay online prior to check-in €25 per bag If you pay at check in it is €45 per bag. This is downright theft by all the airlines who engage in this very profitable but nefarious activity and really needs to be stopped. First bag should be free/ nominal charge or at least part of the ticket price. (It is like a restaurant charging for cutlery and plates so you can eat . Would that be acceptable??)

YYZ
FCO
Excellent 9.6

you have to show all the empty seats at check in. I have bought a seat for 90$ and it was empty seats near me

VCE
FCO
OK 5.0

Nothing about check-in and boarding.

Check-in was a zoo. The agents were more interested in gossiping and were constantly on the phone or running in and out of their stations. It took nearly an hour to get through the 10 people ahead of us. And then we were told that my 1 bag would cost $53 to check-in and that I would have to go to another counter in a far away part of the airport to pay...and we had 20 minutes before boarding. Afger running to the cashier, we were told that she had no time and that we should go back to the agent to pay! We ran back and paid, then went to look for our gate. It was finally listed as Gate 12. We got though security ok and got into the line for Gate 12. It was more like a scrum tan a line. Nobod seemed to be doing anything when all at once we saw people boarding. We went to the gate but were told that our flight was boarding at Gate 10!!! WTF??? Gate 12 listed our flight number and Gate 10 listed another flight, but we did as were told and boarded via Gate 10. None of other passengers knew what the hell was going on but we all made it to Rome along with our baggage. We will NEVER fly Alitalia again.

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