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Pros: More leg room

Cons: Space

Pros: The crew was perfect

Cons: No wi fi on the plane.

Pros: Yeah Everything well organized

Cons: I believe so

Pros: Na

Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Cons: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!

Pros: Inflight services

Cons: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Pros: quality of plane

Cons: check in takes 30 minutes since my visa was in old passport

Cons: Food, entertainment program, pillows and blankets would have been nice,

Cons: Food, entertainment program, pillows and blankets would have been nice,

Pros: comfortable seats, quick flight

Cons: in-seat entertainment and a full salami sandwich instead of half for snack

Cons: Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again.

Cons: With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals

Pros: Very friendly crew, very clean cabin, very comfortable seats

Pros: Crew was nice

Cons: The aisle between seats is too small. There is barely any room for a cart to pass through. If you have any arm out on the aisle arm rest you

Cons: I got overcharged for a bag $230 Dollars, both planes were delayed, the supervisor Danny at Ohare was horrible, will never use Lufthansa ever again!

Pros: Friendly and great service. Flight attendants like their job. Food was good. Flight on time

Cons: More legroom

Pros: Excelente atención, bebidas y comida durante toco el viaje

Cons: Todo bien

Cons: Better choice of movies and classical music

Pros: Nice crew and prompt service

Cons: Crammed, narrow seats

Cons: Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic

Cons: Staff was very friendly, courteous and helpful.

Pros: Everything was excellent on this flight.

Cons: Maybe the food menu? But it wasn't bad.

Cons: A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable.

Cons: Nada, I slept through this leg and the staff let me be.

Cons: Staff was very friendly, courteous and helpful.

Pros: Excelente atención, bebidas y comida durante toco el viaje

Cons: Todo bien

Pros: The crew and entertainment

Cons: Nothing

Pros: The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight.

Cons: Food and entertainment cud be better

Cons: Flight delayed, sat on plane on ground for 4 hours then missed connecting flight.

Cons: Nada, I slept through this leg and the staff let me be.

Cons: Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat.

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Cons: Klm is the best, even on a 40min they served small breakfast.

Pros: Terrific hot breakfast in bus. class

Cons: Window did not darken like the others.

Pros: Crew were excellent

Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.

Cons: Flight delayed, sat on plane on ground for 4 hours then missed connecting flight.

Cons: I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket.

Cons: Nothing

Pros: The crew was friendly and helpful.

Cons: The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable.

Pros: Comfortable seat.

Cons: Crew seemed to be having an off day. Not as organized and we’re rushed.

Pros: Food & entertainment system

Cons: Tight seats

Pros: The crew were super patient there was a traveller was so irritating kept complaining about everything and ,moving from one seat to another even insulting the crew but they never lost their cool I thought that was wonderful .i learnt something.

Cons: If a tooth paste and brush was provided in the little pack it would have made life better.

Pros: safe and pleasant Thank you

Pros: The seats were surprising and comfortable and reclined quite a bit. The food was excellent and the people serving it was so nice

Pros: The flight was excellent, and the team worked very well.

Cons: If the airline cancels any flight, they should have stated so BEFORE boarding the plane.

Pros: I was smacked in my knee I need surgey on my minsicus for by the person serving the food and never got apologized too. Then later he elbowed me in face and acted like it didn't happen. I liked nothing.

Cons: Not getting hit twice by the crew serving food and at least an apology.

Cons: Vegan meal

Pros: Friendly crew, punctual, efficiency

Cons: No veggie food choice - probably to be reserved before

Cons: Good

Pros: We have successfully landed

Cons: The plane we flew from Tbilisi to Minsk was old, noisy while landing, not very clean, the crew was not very attentive during this flight.

Pros: Muslim food

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.

Cons: Move the drapes a few more inches back.

Pros: The socks offered in business were comfortable and nice looking. The red wine was good.

Cons: The food was just average and the seat not too comfortable

Cons: The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me.

Pros: Nothing.

Cons: Please see statement from SFO-> CPH flight.

Cons: Helpful flight attendant, kind check in attendant

Pros: Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew

Pros: Row of seats to myself. Free coffee.

Cons: Coffee refill.

Pros: Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew

Cons: no peanuts?

Pros: Crew was great

Cons: Boarding is a zoo. Boarding by row is faster.

Pros: The plane is clean and comfortable. The boarding was easy.

Cons: The staff on all SAS flights seem a little lazy.

Pros: I was able to log on the my booking and select aisle seats for no additional cost (surprisingly). Made the short flight much more comfortable.

Cons: Helpful flight attendant, kind check in attendant

Cons: Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge