The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew were excellent, very proffesional, polite and friendly, in flight snack was underwhelming, a packet of cheese biscuits, im sure KLM could run to a sandwich!
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
You should not have to pay for WiFi in business class
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
The food was great and the service and attitude was amazing!!
It was a great experience. The only thing I would have changed was that the bathrooms were never cleaned and they got very dirty.
Old airplanes small seats expensive tickets, not as expected overall and not comfortable according to the price
Wasted a lot of time trying to find the CDG lounge - it was not next to the connecting flight gate like the Air France staff said.
My experience was good overall, the quality of the food really decreased! There used to be a choice between meat and fish now it’s between chicken and pasta! In the choices of entertainment meditation has been added which is very good. Soft chair workout to improve blood circulation and avoid phlebitis should be added.
The only reason the overall rating wasn't "excellent" was due to problems in claiming luggage. The bags are delivered to the main area (Cinta 35) for domestic passengers, but to a DIFFERENT ROOM for international arrivees. After waiting 30 minutes, someone (who didn't appear to be from Air France or the airport) told us to go to another area. There we found our bags, which appeared to have been awaiting us for a while. We had to go through a bag check before leaving the airport. If we had been alerted to this possibility, or better yet, been to go directly to Cinta 34, we could have eliminated quite a bit of waiting.
Much better than the major US Carriers especially in Biz Class.
I wish that the meal included a vegetable or even a salad instead of couscous! Why serve chicken with rice AND couscous? Service was good overall though a bit lacking in friendliness. Usually on air france I've been offered a glass of champagne before dinner, wine with dinner, and a digestif after dinner. We were only offered wine this time!
It was not Air France but Air Europa. But confusion over our checked luggage. Whether it was checked all the way to Tenerife or not. It was not. Had to line up again in Departures. At least our Sky Priority was honoured. Flight was fine.
My wife and I had a row to ourselves after moving seats. There were no TVs and you had to buy food. So we did nothing but had a quick nap. Flight was fine.
The best airline food being served for business travellers. Excellent food.
This is really the rating of two flights. JFK to IST then IST to NQZ. New York to Istanbul was good. Good crew and all positives. The flight to Astana was so bad that brought it all down. Crew was nonexistent above the minimum, seats were cramped, and it was hot on the plane. Turkish Airlines seems to be slipping down to US based carriers level.
Overall great airline that still provides two suitcases, has a huge hub and crew goes above and beyond to assist you. Boarding took a lot of time as there were only 2 people checking in. Also, in Istanbul, taxing took almost 30 min.
Except for spending an extra day in Istanbul due to late departure from Athens on Saturday and missing the connection flight TK0044 to Cape Town and again arriving 45 min late on Monday in Cape Town, it was all good.
The 2 agents on the check in counter were super nice , helpful and very polite. Boarding was like a 1 2 3, I would recommend Turkish airlines for your next trip.
It was an old airline with the old configuration of business class seats. Not really what we signed up for for the longest leg of the trip. Disappointing.
Both my luggages were never sent from Istanbul. After 10 hour flight from DC to Turkey and another 12 hour layover in Istanbul Airport, I would’ve at least expected to find my luggages when I arrived in Addis Ababa, but that wasn’t the case. After 2 hours of waiting at the luggage carousel, we were told that our luggages would be arriving the next day after midnight. I was already so exhausted, that I hated having to come back to the airport the next day. Thankfully, I received both my luggages the following day. It’s just, the whole experience was exhausting.
The in flight entertainment was very good but unfortunately I feel they could have been more attentive to the customer. This is saw on all my Turkish airlines flights , besides dinner service you never really saw the attendants.
I recently flew with Turkish Airlines, and I can confidently say it was one of the best travel experiences I’ve ever had. From the moment I boarded, the crew was incredibly attentive, warm, and professional. They went above and beyond to ensure everyone was comfortable and well taken care of throughout the flight. The highlight, however, was the food! I’ve flown with many airlines, but Turkish Airlines sets the bar incredibly high when it comes to in-flight dining. Every meal was fresh, flavorful, and beautifully presented. The variety of dishes, even on a long-haul flight, was impressive. It felt like dining at a high-end restaurant at 35,000 feet! The seats were comfortable, the entertainment options were great, and the overall atmosphere made the journey enjoyable. Turkish Airlines truly excels in combining luxury and hospitality. I wouldn’t hesitate to fly with them again—highly recommend!
In sharp contrast to the modern glitzy airport, boarding facilities were primitive. Passengers had to board buses and walk up steep stairs in bitter cold with carry-on baggages. I found no reason why aerobridge was not provided.
Extremely Disappointing Experience Boarding was chaotic and poorly managed—we were left standing in the heat for 30–45 minutes with no explanation or apology. As a business class passenger, I was shocked when a staff member rudely refused to let me board after I questioned why I had to check in my carry-on, which contained valuables. Despite explaining my concerns, he remained unreasonably inflexible. Thankfully, the captain intervened and retrieved my bag personally. This same staff member was also loud and disrespectful to several other passengers. Completely unacceptable service.
Awful. Seats on this Dreamliner really uncomfortable with broken tables. No food selection availability in business class. Poor service. No engagement senior flight attendant spent more time applying make up then speaking to her guests. It appeared that the right side received a different level of service to the left when there were only 8 people. Worst flight I have ever had. A great way to ruin an outstanding two week with this return flight
Flights were okay. Not bad, not good. On time and efficient. Planes are a bit old and run down, even the 787... Casablanca airport, HORRIBLE. no air conditioning, no power outlets, no clear signs to anywhere, old, unfriendly, no restaurants to speak of. Casablanca lounge, HORRIFIC No seats available most of the time, no power outlets working, no food, only water is offered, 1 shower available, unfriendly and inneficient people, no air conditioning, flies and bugs everywhere, extremely old seats and unconfortable. Although with some cleaning crew present, toilettes are .... not too clean.
3 hour delay, very rude flight attendant the food was horrible.
Wait time was very long during boarding. We had to wait a while in the bus which was under the sun.
When the flight landed, it was still going towards the gate, when everybody got up. Nobody cared that the flight was still in "active taxi" mode. But seems like this is common on Air Maroc flights.
1. Boarding - Chaotic, no announcements. 2. Gate Agents - Don't care about anything. 3. Inflight - FA are good and cordial. 4. Landing - Everybody is in a rush to get out because of the crowding at immigration.
This is the worst seat that I ever sat on. The length and width are great but Super uncomfortable. We felt like sitting on marble.
Worst flight experience of my life. It was cancelled and they left us in the airport for 7 hours having no idea what to do.
Had the worst service I have experienced in 45 years of flying internationally (over 100 flights). This was an 8-hour flight and the crew was completely non-responsive to any and all requests for assistance from the 200+ passengers. My wife and I each pressed the button for assistance at least 4 separate times and no crew member ever responded. Looking down the aisle, at any given time at least a dozen passengers request-for-assistance lights were on and no crew member ever assisted any of them either. Notably, it was a very smooth flight with no turbulence, so there was no reason crew members could not provide assistance. Other than two meals - one at the beginning and one at the very end, the crew did not serve water or other drinks at all. We had to get up and walk to the end of the plane to get water ourselves. The only snacks available were saltine crackers. Crew also did not collect trash except immediately after each meal. Plane was a mess and everyone was coughing at the end due to lack of water. We found the crew hanging out in the front of the plane talking to each other and laughing amongst themselves without a care in the world about the 200 passengers. One was just enjoying a book. Don’t ever fly Royal Air Maroc if you can avoid it.
